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Lombard Ford - Service Center

Barkhamsted, CT

4.6
450 Reviews
Call Service Center (855) 615-1717

450 Reviews of Lombard Ford - Service Center

Sort by
June 09, 2023

Excellent service performed by knowledgeable staff. Would recommend there services to friends and relatives. Very friendly staff also. More

by rayter74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Jun 12, 2023 -

Lombard Ford responded

We would certainly appreciate any recommendations to your friends and family. That will ensure we get to continue to meet great people like yourself. Thanks for your business and we look forward to seeing you again. Your friends at Lombard Ford

June 07, 2023

Efficient, Honest, trustworthy and friendly. I haven’t found a service department associated with a dealership that I trust more than Lombard Ford. It’s totally worth my drive and time to servi More

by JDC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Manns, John Cersoli
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Jun 07, 2023 -

Lombard Ford responded

We're honored that you feel you can trust us here at Lombard Ford. We truly appreciate the fact that we're worth your drive and time. Thank you so much for your business. See you next time... Your friends at Lombard Ford

June 07, 2023

Great service oil change and vehicle check up completed. Appointment was on time no delays More

by APRIL7954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Report | Print
Jun 07, 2023 -

Lombard Ford responded

Glad you were able to get in and out in a timely manner April. We appreciate you using us for your service needs. We value your business. Your friends at Lombard Ford

June 07, 2023

Will never go back after my last experience. Had to go back 2 times after the initial time for a lite bulb to be changed. Had to have the bumper removed to retrieve the harness that the mechanic More

by Dschiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cersoli
Report | Print
Jun 07, 2023 -

Lombard Ford responded

I apologize you had to make two trips in but you came at the very end of the day on the first one and we didn't have the time needed to take off the bumper in order to the head light assembly out. Which that had to be removed because the harness slipped inside the headlight into an area where it couldn't be reached. Ford designed that head light with a shell over the harness and if it slips inside then you have to remove the headlight which then requires the front bumper to come off. They have since changed that design because they realize that it is a poor design and the wiring should be external and the headlights should be able to be removed without removing the bumper. Believe me we don't want any of our customers having to wait for 5 1/2 hrs on anything let alone a headlight bulb. So again I do apologize for the inconvenience.

May 31, 2023

I came in for an extended warranty issue. John was very polite and the service was done in a short amount of time. More

by DCSREDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Jun 01, 2023 -

Lombard Ford responded

We're happy to hear that John was able to assist you to your satisfaction. Thanks for letting us know. Enjoy your summer! Your friends at Lombard Ford

May 30, 2023

John has an easy going peronality and a pleasure to do business with. My husband and I also had dealings with him in his prior employment with Subaru, he hasn;t lost his touch! More

by lastevenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Report | Print
May 31, 2023 -

Lombard Ford responded

Such a nice review for John. Thank you for taking the time to let him/us know and thank you for using Lombard Ford as your servicing location. Your friends at Lombard Ford.

May 17, 2023

All nice people and I have learned to trust the work they do on my vehicle. More

by sjcarboni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
May 18, 2023 -

Lombard Ford responded

It's always great to hear that we're appreciated and trusted. Can't get better than that. Thank you for you patronage. Such a pleasure to see you. Your friends at Lombard Ford

May 16, 2023

The folks in service & sales are always a pleasure to work with. Five stars all the way! More

by bill@mastersccg.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
May 23, 2023 -

Lombard Ford responded

Always a pleasure to serve you Bill. Thanks for taking the time to share your feelings. We appreciate it, and you! Your friends at Lombard Ford

May 16, 2023

The folks in service & sales are always a pleasure to work with. Five stars all the way! More

by bill@mastersccg.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
May 16, 2023 -

Lombard Ford responded

It's always a pleasure to assist you with any service needs or concerns you may have Bill. Thank you for choosing us.

May 03, 2023

All the people at Lombard Ford make me feel right at home! They care about their customers and I can see they enjoy working there! More

by MMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Lombard, John Cersoli
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