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Lombard Ford - Service Center

Barkhamsted, CT

4.6
450 Reviews

450 Reviews of Lombard Ford - Service Center

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July 26, 2023

Had a problem with my truck they took care of it in a fair amount of time and did a g ood job More

by DWILCOX03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Jul 26, 2023 -

Lombard Ford responded

Good to know that your problem was taken care of and in a fair amount of time and they did a good job. We appreciate you taking the time to give us your feedback. We strive to ensure our customers are pleased with their service. Thank you, Your friends at Lombard Ford

July 06, 2023

Thank goodness for Emma, she is efficient, professional, helpful, knowledgeable and easy to work with. More

by castark9601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2023

The problem still exists with no idea how to fix it. Claims Ford does not have fix.How difficult is it to replace backup camera so it works like the ones in other Ford products? Very disappointing More

by glasair93sa
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Weir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Lombard Ford responded

As we discussed when you came here Ford is working on a fix and has given advanced notice that they understand there is a problem and are working on a fix. There isn't much I can do because replacing the camera might not be the solution so I have to go based on what Ford says. I apologize for the inconvenience but I am at their mercy.

June 28, 2023

Have purchased several ESPs from Lombard. Been happy with the experience every time. Emma has always been a pleasure to deal with. More

by BB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2023

Lombard Ford is the best of the best! My vehicle purchases and service and maintenance is done there! More

by MMANS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mans always helps us with the very best Ford Premium Care coverage!, John Cersoli
June 24, 2023

I have been purchasing and having my vehicles serviced by this dealership for 35 years. Topnotch! More

by Landscaper
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones
Jun 26, 2023 -

Lombard Ford responded

35 years. Wow!! We can't thank you enough. It's always a pleasure to see you for whatever reason. Thank you for taking your time to share with others. Stay safe. Your friends at Lombard Ford

June 15, 2023

John was efficient and very courteous---politely keeping me updated on the status of the service work, while I waited in the clean and comfortable waiting room. More

by EDRIISKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Jun 16, 2023 -

Lombard Ford responded

It's always nice to know that you're appreciated, and John appreciates you taking the time to share your experience with him. Sometimes knowing you're doing a good job goes a long way. Thank you for choosing Lombard Ford for your Servicing needs. Your friends at Lombard Ford

June 15, 2023

Very nice person to deal with. Been going here a long time Very helpful when I call on the phone too More

by KCASEY-RYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Jun 15, 2023 -

Lombard Ford responded

We're grateful for your business and strive to continue to have it. Thank you very much. Your friends at Lombard Ford

June 12, 2023

I had a great experience working with Emma in purchasing a Ford ESP warranty. She is knowledge, courteous, friendly and professional. She assisted me in getting the plan I wanted, informed me on what to exp More

by ML350
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2023

Outstanding people to deal with. Knowledgeable, courteous, friendly and efficient. Emma Allen is a go to person for your Ford ESP Plan. She helped me get the plan I wanted, told me w More

by ML350
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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