Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
451 Reviews of Lombard Ford - Service Center
Sort by
October 05, 2018
Betsy is the best. Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and h Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and have been very satisfied with its performance. More
by jokrongly
Employees Worked With
Betsy Koenig, Daniel LoRusso
October 05, 2018
Customer Service Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen t Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen to what a customer has to say and does not try and rush the customer out the door. She is pleasant on the phone. More
by Halmstedt
Employees Worked With
Betsy Koenig
October 01, 2018
Ford Escape service at Lombard Ford Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always great service. More
by Chris24
Employees Worked With
Betsy Koenig
September 27, 2018
Staff that cares Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The ser Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The service advisor, Besty Koenig, went out of her way to review my service, tell me about other services and options I had. This is no ordinary car dealership! Worth the drive from anywhere! More
by AnthonyD
September 25, 2018
Service Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would defini Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would definitely return for service on my vehicles in the future. Great person. More
by Betsy18
Employees Worked With
Betsy Koenig
September 25, 2018
Good customer service Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with a notice they would now cover that repair. More
by Kstevenson787
Employees Worked With
Betsy Koenig
September 13, 2018
Great Service from Betsy Had great service. They got my Ford Explorer in and out in a timely manner. I would recommend the service department. Nice Experience with sales and s Had great service. They got my Ford Explorer in and out in a timely manner. I would recommend the service department. Nice Experience with sales and service. More
by Sam
Employees Worked With
Betsy Koenig
September 12, 2018
Best service center around Betsy is a true professional who always takes care of me and my truck quickly and efficiently. Everyone is always upfront and honest which is rare in Betsy is a true professional who always takes care of me and my truck quickly and efficiently. Everyone is always upfront and honest which is rare in any service center and I’m treated with respect. I drive an hour to Lombard even though there are plenty of Ford locations near me because I feel at home there. More
by Juls78
Employees Worked With
Betsy Koenig
September 10, 2018
Great dealer ship. High quality work man ship. I drive past my local dealer ship to go here. This is my second Explorer from this dealer ship. I am always treated as if I am family. From the sales I drive past my local dealer ship to go here. This is my second Explorer from this dealer ship. I am always treated as if I am family. From the sales department to the great service staff. I will always go here, even if is 15 miles out of my way! More
by Denjal
Employees Worked With
Betsy Koenig, Steve Knox
September 06, 2018
Truck service Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and profes Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and professional. More
by Thom
Employees Worked With
Betsy Koenig
