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437 Reviews of Lombard Ford - Service Center
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September 25, 2018
Service Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would defini Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would definitely return for service on my vehicles in the future. Great person. More
by Betsy18
Employees Worked With
Betsy Koenig
Helpful September 25, 2018
Good customer service Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with a notice they would now cover that repair. More
by Kstevenson787
Employees Worked With
Betsy Koenig
September 13, 2018
Great Service from Betsy Had great service. They got my Ford Explorer in and out in a timely manner. I would recommend the service department. Nice Experience with sales and s Had great service. They got my Ford Explorer in and out in a timely manner. I would recommend the service department. Nice Experience with sales and service. More
by Sam
Employees Worked With
Betsy Koenig
September 12, 2018
Best service center around Betsy is a true professional who always takes care of me and my truck quickly and efficiently. Everyone is always upfront and honest which is rare in Betsy is a true professional who always takes care of me and my truck quickly and efficiently. Everyone is always upfront and honest which is rare in any service center and I’m treated with respect. I drive an hour to Lombard even though there are plenty of Ford locations near me because I feel at home there. More
by Juls78
Employees Worked With
Betsy Koenig
September 10, 2018
Great dealer ship. High quality work man ship. I drive past my local dealer ship to go here. This is my second Explorer from this dealer ship. I am always treated as if I am family. From the sales I drive past my local dealer ship to go here. This is my second Explorer from this dealer ship. I am always treated as if I am family. From the sales department to the great service staff. I will always go here, even if is 15 miles out of my way! More
by Denjal
Employees Worked With
Betsy Koenig, Steve Knox
September 06, 2018
Truck service Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and profes Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and professional. More
by Thom
Employees Worked With
Betsy Koenig
August 31, 2018
ESP PLAN PURCHASE After confusing myself surfing the internet, I talked to Emma on the phone. She clearly explained my options and various pricing and made sure I got t After confusing myself surfing the internet, I talked to Emma on the phone. She clearly explained my options and various pricing and made sure I got the plan that was right for me. She's frien DC ly, knowledgeable and so helpful. If you ever need to purchase an extended Ford backed warranty, do yourself a favor and call Emma. Sh'll make sure you get the right plan for you. More
by Gracie
Employees Worked With
August 30, 2018
Always a good service experience! Betsy is always very thorough, explains everything in layman's terms, and even what to expect for upcoming service. Definitely an asset to the company Betsy is always very thorough, explains everything in layman's terms, and even what to expect for upcoming service. Definitely an asset to the company! More
by ts05909
Employees Worked With
Betsy Koenig
August 30, 2018
key code I went in to Lombard ford on a Saturday morning for a door code. Steve Knox had helped me and he said it would be no problem. He got me the code and s I went in to Lombard ford on a Saturday morning for a door code. Steve Knox had helped me and he said it would be no problem. He got me the code and sent me on my way he was very helpful and pleasant to deal. And because of him and my experience with him i will be back when every in the area. More
by jarrano1
Employees Worked With
Steve Knox
August 30, 2018
Ford ESP Renewal I have worked with Emma for 6+ years on a Ford ESP Renewals for my Ford Fusion. She is a great asset to the dealer and I appreciate her diligence an I have worked with Emma for 6+ years on a Ford ESP Renewals for my Ford Fusion. She is a great asset to the dealer and I appreciate her diligence and efforts in making my ESP renewal purchases throughout the years a smooth transaction. Thank you Emma !! More
by RLFCPA01
Employees Worked With
