Lombard Ford - Service Center

Wonderful to work with!! Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out w Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out what was going on. They even saw that I had no extended warranty which I paid for on my contract. Torrington Ford never added it on. If it wasn't for them, I would of been without any warranty. Thank you so very much!!! More

Service Update All my service needs were taken care of with speed and excellent care. I would suggest Lombard Ford for those looking for outstanding sales and servi All my service needs were taken care of with speed and excellent care. I would suggest Lombard Ford for those looking for outstanding sales and service More

Great as usual Took my truck in for work to be done, like dealing with betsy, honest friendly and hard working, always does her best to help me out, greatly apprecia Took my truck in for work to be done, like dealing with betsy, honest friendly and hard working, always does her best to help me out, greatly appreciated More

Awesome communication Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed. THANKS SO MUCH. I knew my car was in good hands. More

Honest The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement w The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement with needs to be done and the price. They make you feel like a friend. More

Above and Beyond! Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" insurance cards I thought the day was lost - but Betsy didn't! When the insurance company failed to help Betsy jumped on line, established an account in my name, printed new insurance cards, and saved the day!! Then gave me a tutorial in a new Ford Escape that would rival any veteran car salesman's efforts, and sent me on my way! Wait! Not done yet! The truck had some scratches on the side panels, and Betsy enlisted Mike in the body shop! Mike worked his magic, and when I picked the truck up the next morning it was beautiful! Thant's the second example of "the extra mile" Lombard Ford offers. Thank you Betsy Koenig, Mike, Steve, and Mr. Rob Lombard!!! Yank Rowan, Watertown, Ct. More

Best of the best This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have done. Betsy I one of the best she always make me feel like i am part of the Ford team. Thanks again for the friendly and professional service Ken B. More

Professional easy experience Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work p Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work performed on my vehicle by the technitions at Lombard. I enjoy dealing with Betsy who is always friendly and keeps me informed of the needs of my fusion. Her knowledge and attention to my needs and of coarse her smile makes every visit a pleasure. Over all I would recommend Lombard for your service need. More

Last minute oil change and inspection For 28 years the Lombard team has kept me mobile and safe. Their service staff are the best I've seen. They are also helping me with recommendation For 28 years the Lombard team has kept me mobile and safe. Their service staff are the best I've seen. They are also helping me with recommendations designed to keep my Escape road-worthy without breaking the bank. More