Lombard Ford - Service Center

Great office crew Very helpful in the office, they were quick to keep me updated on my car's progress. My car was in and fixed very promptly, and they even helped to s Very helpful in the office, they were quick to keep me updated on my car's progress. My car was in and fixed very promptly, and they even helped to save me on cost a bit! More

Ford Edge Brake Service Brought my 2013 Ford Edge in for ABS brake issue and the service dept. found a leak in both the master cylinder as well as the ABS control. Both were Brought my 2013 Ford Edge in for ABS brake issue and the service dept. found a leak in both the master cylinder as well as the ABS control. Both were replaced under extended warranty, and Betsy kept in contact with me by phone during the entire process to keep me updated as to the progress. The friendly atmosphere of the entire service department is what keeps me coming back. Jeff, yo have a dynamic team there! More

Exceptional customer service Betsy provides exceptional customer service in a friendly manner. She took the time to explain what services were performed on the car in an understan Betsy provides exceptional customer service in a friendly manner. She took the time to explain what services were performed on the car in an understandable way. More

Honesty Steve Knox was honest and fair with my wife Excellent service in a timely and a professional manor. would highly recommend Lombard Ford services. Than Steve Knox was honest and fair with my wife Excellent service in a timely and a professional manor. would highly recommend Lombard Ford services. Thank you More

Good job Steven was very helpful and diligent in explaining what needed to be done to my truck. I felt he was fair and polite. I would send my family to this d Steven was very helpful and diligent in explaining what needed to be done to my truck. I felt he was fair and polite. I would send my family to this dealership as opposed to the Ford shops closer to me. More

Emma Allen was fantastic, helpful, friendly, knew the products and explained them to me, her follow up was fantastic. If everyone at Lombard is as helpful as was fantastic, helpful, friendly, knew the products and explained them to me, her follow up was fantastic. If everyone at Lombard is as helpful as she is and puts the customer first you must be a top rate dealer. Sorry I live in Virginia. Sandra Moore More

Keeping my Ford Escape in Shape Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the f Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the first. Great customer service and price. More

Very Pleasant and Very Informative Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info regarding the warranty that had not expired. etc. etc. This was an exceptionally great transaction. I can only wish that I might receive such great help from other transactions that I will have in my life. Yet I find this excellent service is the exception. So my thanks to Emma. Your very pleased customer, Robert Bey More

Always a pleasant experience working with Betsy. I brought my 2006 Ford F150 King Ranch in for a 4x4 issue and some standard maintenance items. The service team resolved all of my 4x4 issues, complet I brought my 2006 Ford F150 King Ranch in for a 4x4 issue and some standard maintenance items. The service team resolved all of my 4x4 issues, completed the work on time and provided competitive pricing. More

Helpful and friendly Squeezed my car in despite being very busy. Betsy kept me informed on the progress of my vehicle repairs and did not make me feel pressured in any way Squeezed my car in despite being very busy. Betsy kept me informed on the progress of my vehicle repairs and did not make me feel pressured in any way. More