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437 Reviews of Lombard Ford - Service Center
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October 28, 2018
Honest The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement w The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement with needs to be done and the price. They make you feel like a friend. More
by Marylou
Employees Worked With
Betsy Koenig
Helpful October 26, 2018
Above and Beyond! Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" insurance cards I thought the day was lost - but Betsy didn't! When the insurance company failed to help Betsy jumped on line, established an account in my name, printed new insurance cards, and saved the day!! Then gave me a tutorial in a new Ford Escape that would rival any veteran car salesman's efforts, and sent me on my way! Wait! Not done yet! The truck had some scratches on the side panels, and Betsy enlisted Mike in the body shop! Mike worked his magic, and when I picked the truck up the next morning it was beautiful! Thant's the second example of "the extra mile" Lombard Ford offers. Thank you Betsy Koenig, Mike, Steve, and Mr. Rob Lombard!!! Yank Rowan, Watertown, Ct. More
by yank
Employees Worked With
And Mike - Thank you for a fantastic truck Mike!!, Betsy Koenig, Daniel LoRusso, Steve Knox
October 20, 2018
Best of the best This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have done. Betsy I one of the best she always make me feel like i am part of the Ford team. Thanks again for the friendly and professional service Ken B. More
by Bigken
Employees Worked With
Betsy Koenig
October 20, 2018
Professional easy experience Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work p Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work performed on my vehicle by the technitions at Lombard. I enjoy dealing with Betsy who is always friendly and keeps me informed of the needs of my fusion. Her knowledge and attention to my needs and of coarse her smile makes every visit a pleasure. Over all I would recommend Lombard for your service need. More
by Mike2014
Employees Worked With
Mark Jones, Betsy Koenig
October 19, 2018
Last minute oil change and inspection For 28 years the Lombard team has kept me mobile and safe. Their service staff are the best I've seen. They are also helping me with recommendation For 28 years the Lombard team has kept me mobile and safe. Their service staff are the best I've seen. They are also helping me with recommendations designed to keep my Escape road-worthy without breaking the bank. More
by Wilbur
Employees Worked With
Archie in the shop., Betsy Koenig, Jeff Tymosko, Steve Knox
October 09, 2018
Great Service The team there are wonderful. Always go there for service. They do everything possible to get you back on the road with affordable repairs. Service The team there are wonderful. Always go there for service. They do everything possible to get you back on the road with affordable repairs. Services are done right the first time. More
by stormg
Employees Worked With
Betsy Koenig
October 05, 2018
Betsy is the best. Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and h Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and have been very satisfied with its performance. More
by jokrongly
Employees Worked With
Betsy Koenig, Daniel LoRusso
October 05, 2018
Customer Service Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen t Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen to what a customer has to say and does not try and rush the customer out the door. She is pleasant on the phone. More
by Halmstedt
Employees Worked With
Betsy Koenig
October 01, 2018
Ford Escape service at Lombard Ford Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always great service. More
by Chris24
Employees Worked With
Betsy Koenig
September 27, 2018
Staff that cares Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The ser Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The service advisor, Besty Koenig, went out of her way to review my service, tell me about other services and options I had. This is no ordinary car dealership! Worth the drive from anywhere! More
by AnthonyD
