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Lombard Ford - Service Center

Barkhamsted, CT

4.6
437 Reviews

437 Reviews of Lombard Ford - Service Center

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December 29, 2018

Always a pleasant experience working with Betsy. I brought my 2006 Ford F150 King Ranch in for a 4x4 issue and some standard maintenance items. The service team resolved all of my 4x4 issues, complet More

by kbatorski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Jan 03, 2019 -

Lombard Ford responded

Thank you for sharing the extent of your satisfaction with us sir. We never get tired of hearing we are able to provide good service to our customers. See you next time... Your friends at Lombard Ford.

December 18, 2018

Helpful and friendly Squeezed my car in despite being very busy. Betsy kept me informed on the progress of my vehicle repairs and did not make me feel pressured in any way More

by Fusion 2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 21, 2018 -

Lombard Ford responded

Thanks for taking the time to let us know about your experience. So glad we could be of service to you and everything worked out for you. See you next visit! Your friends at Lombard Ford.

December 18, 2018

Purchased ESP Emma has great customer service and very pleasant to deal with. If I lived their area I would consider buying my vehicles through them. Great folks More

by captken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2018

Smiles Betsy always greets you with a smile. That’s how all services should start. Explains all work in detail. Gives great recommendations. Smile. Thanks More

by Peanut butter Ho Ho’s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 17, 2018 -

Lombard Ford responded

Thank you for the kind words. Always a pleasure to do business with you! "Smile" at you again in the future. Your friends at Lombard Ford

December 02, 2018

Betsy's the best😊 Betsy's is very friendly, energetic, outgoing, knowledgeable. Betsy's concern for the customer is number one, she answered any and all question showin More

by driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None, Betsy Koenig
Dec 17, 2018 -

Lombard Ford responded

Thank you for your opinion of Betsy. It's always nice to know our employees are treating our customers in such a positive manner. Your friends at Lombard Ford

November 30, 2018

Always a pleasure Betsy is the best there is. I will always come here for my service. she is always polite and knowlwgeable. I eel like part of the Lombard family. than More

by Bigken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 17, 2018 -

Lombard Ford responded

So happy to hear that you feel like a part of the Lombard Family. We certainly love having you in the family! Sincerely! Your "family" at Lombard Ford.

November 27, 2018

Wonderful to work with!! Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out w More

by jah7112
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betsy Koenig
Nov 29, 2018 -

Lombard Ford responded

Thank you "jah" for taking the time to share your sentiment on line. You didn't have to do that. We were just so glad to be of assistance to you. It's that "girl power" thing. ;) You were wronged, and asked for assistance. How could we refuse?! You're a delightful woman and we will be here should you need us for any reason going forward. Your friends at Lombard Ford.

November 14, 2018

Service Update All my service needs were taken care of with speed and excellent care. I would suggest Lombard Ford for those looking for outstanding sales and servi More

by Peter Falivene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 17, 2018 -

Lombard Ford responded

Thank you Peter for taking the time to recommend us. We appreciate your business and your opinion! Your friends at Lombard Ford

November 13, 2018

Great as usual Took my truck in for work to be done, like dealing with betsy, honest friendly and hard working, always does her best to help me out, greatly apprecia More

by Bynack23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 17, 2018 -

Lombard Ford responded

It can be difficult for one to find a good Service Dept, and it sounds like you found one here sir. We're so pleased. Thank you for your sentiment. Your friends at Lombard Ford.

November 01, 2018

Awesome communication Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed More

by J9j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 17, 2018 -

Lombard Ford responded

It's so good to hear that you were so well taken care of by our Service staff. You are WELCOME SO MUCH! We're thrilled that you think so highly of our service. Your friends at Lombard Ford.

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