Lombard Ford - Service Center

Worst dealership I’ve ever been to I brought my 2012 pick up truck in for a Ford recall warranty repair made the appointment a month ahead of time I dropped off the night before becaus I brought my 2012 pick up truck in for a Ford recall warranty repair made the appointment a month ahead of time I dropped off the night before because they told me they needed the truck at 7:30 am I told them ahead of time I needed it back for 2:00 pm they called at 11:43 am to try and sell me other work which I declined and said just do what I brought it in for I would take care of the rest at a later date they said they would do there best to have it done by 2:00 at 3:00 I called to see if it was done they said the service writer Steve that I talked too had left early they didn’t know what was going on with my truck after a long time on hold Betsy told me it wasn’t done I said could I leave it for the weekend but I would like it left indoors she said I can’t promise anything she told they putting it out and I would have to bring it back another day now I’m not happy I said I would be right there she referred me to Jeff the service manager when I got there he was extremely rude when I said I made this appointment a month ago he said so did the other thirty cars that were here today and told me I should have brought it to the dealership I bought it from and that I should be worried more about the extra work they tried to sell me instead of the warranty work I then informed him that he was an xxxxxxx and he had a chance to make a new customer but blew it and I will never return to Lombard ford and I will make sure I tell everyone I know not to go there I will be finding a more customer service oriented shop to get my truck to More

Fusión 2012 Betsy was on top of the warranty repairs for my vehicle. While they were busy she did a great job getting my vehicle in and repaired in a timely mann Betsy was on top of the warranty repairs for my vehicle. While they were busy she did a great job getting my vehicle in and repaired in a timely manner. She also kept me posted on the repairs. Lombard does a great job servicing my vehicle. It is not their fault that the quality of the Ford factories is at times at questionable. More

Great office crew Very helpful in the office, they were quick to keep me updated on my car's progress. My car was in and fixed very promptly, and they even helped to s Very helpful in the office, they were quick to keep me updated on my car's progress. My car was in and fixed very promptly, and they even helped to save me on cost a bit! More

Ford Edge Brake Service Brought my 2013 Ford Edge in for ABS brake issue and the service dept. found a leak in both the master cylinder as well as the ABS control. Both were Brought my 2013 Ford Edge in for ABS brake issue and the service dept. found a leak in both the master cylinder as well as the ABS control. Both were replaced under extended warranty, and Betsy kept in contact with me by phone during the entire process to keep me updated as to the progress. The friendly atmosphere of the entire service department is what keeps me coming back. Jeff, yo have a dynamic team there! More

Exceptional customer service Betsy provides exceptional customer service in a friendly manner. She took the time to explain what services were performed on the car in an understan Betsy provides exceptional customer service in a friendly manner. She took the time to explain what services were performed on the car in an understandable way. More

Honesty Steve Knox was honest and fair with my wife Excellent service in a timely and a professional manor. would highly recommend Lombard Ford services. Than Steve Knox was honest and fair with my wife Excellent service in a timely and a professional manor. would highly recommend Lombard Ford services. Thank you More

Good job Steven was very helpful and diligent in explaining what needed to be done to my truck. I felt he was fair and polite. I would send my family to this d Steven was very helpful and diligent in explaining what needed to be done to my truck. I felt he was fair and polite. I would send my family to this dealership as opposed to the Ford shops closer to me. More

Emma Allen was fantastic, helpful, friendly, knew the products and explained them to me, her follow up was fantastic. If everyone at Lombard is as helpful as was fantastic, helpful, friendly, knew the products and explained them to me, her follow up was fantastic. If everyone at Lombard is as helpful as she is and puts the customer first you must be a top rate dealer. Sorry I live in Virginia. Sandra Moore More

Keeping my Ford Escape in Shape Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the f Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the first. Great customer service and price. More

Very Pleasant and Very Informative Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info regarding the warranty that had not expired. etc. etc. This was an exceptionally great transaction. I can only wish that I might receive such great help from other transactions that I will have in my life. Yet I find this excellent service is the exception. So my thanks to Emma. Your very pleased customer, Robert Bey More