Lombard Ford - Service Center

Above & Beyond! I brought my vehicle in for a non-working A/C. Steve took the initiative to determine if the warranty would cover the repair expense, advising me lat I brought my vehicle in for a non-working A/C. Steve took the initiative to determine if the warranty would cover the repair expense, advising me later when I called in for an update. As it turned out, the A/C had been damaged due to a prior accident (repaired by others) and again, Steve took the initiative to speak with my insurance company and (prior) repair company to facilitate the repair at no cost to me. Usually, as a consumer, you have to "poke and prod" a company to take action on your behalf. I am happy to report that Steve employed that old-fashioned standard of "customer first". A rare commodity that , now-a-days, sets the bar high. Many thanks!! More

Scheduled maintenance All work performed in a timely, effective and economic manner. Communication with Steve professional, courteous and timely. I have Lombard Ford do all All work performed in a timely, effective and economic manner. Communication with Steve professional, courteous and timely. I have Lombard Ford do all my Ford vehicle service and over a twenty-five, or so, year span have never had an issue. Always been a more than satisfactory experience. More

Courteous, clean, helpful. Steve and Lombard Service staff are always helpful and a pleasure to deal with. Makes the drive from Milford worth it. No regrets. Great dealership. H Steve and Lombard Service staff are always helpful and a pleasure to deal with. Makes the drive from Milford worth it. No regrets. Great dealership. Highly recommend. More

ESP Plans Purchased my ESP plan through Lombard Ford, I had some questions and needed to call them. Emma answered and was very pleasant to deal with. She was ab Purchased my ESP plan through Lombard Ford, I had some questions and needed to call them. Emma answered and was very pleasant to deal with. She was able to answer all my questions and walk me through the different plans. She is very knowledgeable of the products and an asset to the dealer. This was the most pain free purchase I’ve had with any dealer or even any retailer. I will come back for my future purchases and recommend them to others. More

Fantastic service I was given your contact information from a person that I purchased a car from for my grand daughter. He highly recommended this dealership and gave m I was given your contact information from a person that I purchased a car from for my grand daughter. He highly recommended this dealership and gave me Emma's name and number. It was absolutely a great experience work with her, no back and fourth. just a straight up offer. Even though I just purchase a warranty from her, if I get an opportunity to buy a vehicle she will be my first call, Thanks for everything. Chris Burton More

Helpful, so easy to work with! Spoke by phone a few times, provided the info and quote I needed and handled it all in a few minutes. Bought and transferred service warranty on 2 tru Spoke by phone a few times, provided the info and quote I needed and handled it all in a few minutes. Bought and transferred service warranty on 2 trucks. More

Emma Thank you :-) To whom this may concern: I have purchased three Ford ESP's from Emma and i am happy to say that i have had nothing but enjoyment talking to Emma. To whom this may concern: I have purchased three Ford ESP's from Emma and i am happy to say that i have had nothing but enjoyment talking to Emma. She was always professional, polite and personable. When i purchase another Ford or anyone else i know i will sure give the Emma's number. Thank you very much Timothy Adams More

Excellent All Around STEVE WAS EXCELLENT ALL AROUND. I highly recommend them to all my family and friends. He went beyond his job to get my car back to me. I thank him STEVE WAS EXCELLENT ALL AROUND. I highly recommend them to all my family and friends. He went beyond his job to get my car back to me. I thank him very much. More

Awesome experience!! Emma it was a great pleasure and very informative experience in regards to my 2015 GT Mustang.I will certainly recommend you and Lombardi Ford for any Emma it was a great pleasure and very informative experience in regards to my 2015 GT Mustang.I will certainly recommend you and Lombardi Ford for any extended warranty. You truely are an asset to Lombardi Ford. More

Service experience Betsy and the entire service team went out of their way to be helpful and fix the problem right away. Will go back to service department if I ever nee Betsy and the entire service team went out of their way to be helpful and fix the problem right away. Will go back to service department if I ever need help again Pamela More