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438 Reviews of Lombard Ford - Service Center
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January 30, 2020
Great service . Brought my car in for service today and was offered a rental at no charge. Was told one estimate and paid a lower price. After I left I received . Brought my car in for service today and was offered a rental at no charge. Was told one estimate and paid a lower price. After I left I received a call telling me an error was made regarding the price but because I already paid the lower price, I was told Lombard Ford was going to pay the difference. I was able to take a picture of the problem and send it to my husband. Lombard Ford was very helpful and professional! Will definitely buy more cars from them! More
by Knewks
Employees Worked With
Robert Edwards
Helpful January 22, 2020
Thanks to Darryl Case In parts. He realized I ordered the wrong part and called another dealer to get me the correct part. Awesome service! wrong part and called another dealer to get me the correct part. Awesome service! More
by schackbo
Employees Worked With
November 21, 2019
New Key Bob Drove from Southbury to Barkhamsted for service. Dropped in without an appointment to cut key and program Bob. Steve and staff worked me into their Drove from Southbury to Barkhamsted for service. Dropped in without an appointment to cut key and program Bob. Steve and staff worked me into their busy schedule and I was back on the road. Steve has been a great service representative for Lombard anytime I have dealt with the Service Department. More
by mjpaige
Employees Worked With
Steve Knox
November 21, 2019
Excellent Service from Emma Allen I purchased an extended warranty for my Explorer for the 2nd time. Emma was very courteous, helpful and knowledgeable on the service plans. When I n I purchased an extended warranty for my Explorer for the 2nd time. Emma was very courteous, helpful and knowledgeable on the service plans. When I needed the plans to review I received them immediately by email. I plan to use Emma and Lombard Ford for my Escape when it comes due. More
by rpnypa
Employees Worked With
November 01, 2019
Great experience, will be back Great experience at this dealership. Rob who helped me was very knowledgable, understanding and a pleasure to work with. I will be back in the future. Great experience at this dealership. Rob who helped me was very knowledgable, understanding and a pleasure to work with. I will be back in the future. More
by Wanda2
Employees Worked With
Robert Edwards
September 19, 2019
Great service and pricing Emma was wonderful to work with and was super knowledgeable about the options and plans. This is my second vehicle to purchase a plan from them and f Emma was wonderful to work with and was super knowledgeable about the options and plans. This is my second vehicle to purchase a plan from them and found their costs significantly less than other competitors (including the dealership where I purchased my cars). More
by Te
Employees Worked With
September 06, 2019
Emma Allan. esp with Emma Allan was great. Great professional asset to your dealership.Knows the plans,costs and coverage for all of them.Above and beyond excelle esp with Emma Allan was great. Great professional asset to your dealership.Knows the plans,costs and coverage for all of them.Above and beyond excellent service.Thanks again. More
by mb
Employees Worked With
September 03, 2019
Ford ESP Emma Allen-Above and beyond excellent service. Very helpful and went out of her way to make this an easy decision to purchase. She’s the reason I pur Emma Allen-Above and beyond excellent service. Very helpful and went out of her way to make this an easy decision to purchase. She’s the reason I purchased the ESP the 1st time. She’s definitely the reason I came back. More
by rexedmiston
Employees Worked With
August 02, 2019
ESP for my sons car Recently called and spoke with Emma. She was so friendly and personable. She answered all of my questions and explained everything in detail. After Recently called and spoke with Emma. She was so friendly and personable. She answered all of my questions and explained everything in detail. After speaking with Emma I did not need to do any additional shopping. She sold me on the ESP. Great customer service More
by Char
Employees Worked With
July 18, 2019
Awsomeness The best Price for ESP want to use flawless service everything went smooth . Have already recommended to a few friends and family members if I cou The best Price for ESP want to use flawless service everything went smooth . Have already recommended to a few friends and family members if I could give six stars I would More
by Jetsetter
Employees Worked With
