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Lombard Ford - Service Center

Barkhamsted, CT

4.6
444 Reviews

444 Reviews of Lombard Ford - Service Center

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October 09, 2020

I have been buying vehicles from Lombard Ford for years. I really love the whole team. They are down to earth, honest and friendly people. More

by Lmladds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Manns, Mark Jones, Polly Brancato
Oct 13, 2020 -

Lombard Ford responded

We love you too! Thank you for your continued business. A pleasure to assist you each time. Your friends at Lombard Ford

October 05, 2020

I left my work IPad and notebook after my scheduled service, and the front office man was so nice to have tracked me down and return it t me. Sooooooo grateful!!!! More

by Lyndiaelliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Oct 08, 2020 -

Lombard Ford responded

So glad we were able to relieve any anxiety about leaving your IPad and notebook. We're grateful for your business as well. Take care until we see you again. Your friends at Lombard Ford

October 03, 2020

Polly greeted me exactly on time of opening. She was very personable friendly and set up the service promptly. The service person personally showed me what was corrected. He was very friendly. More

by Pneal52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Oct 08, 2020 -

Lombard Ford responded

Thank you for your kind words about Polly. While she is new to our family, she is fitting right in. We know she appreciates your thoughts as much as we appreciate your business. Your friends at Lombard Ford

September 30, 2020

Always nice to see the staff at Lombard. Friendly, yet professional. My 2017 Mustang will have a long life, just my my 2005 Mustang thanks to Lombard. More

by AGRATTON13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards
Oct 08, 2020 -

Lombard Ford responded

Always a pleasure to be of any assistance to you. Thank you for your business and loyalty. Your friends at Lombard Ford

September 29, 2020

Emma’s service was fast, clear and spot on. It is a pleasure to deal with a pro who anticipates your questions and delivers precisely the right product. Doesn’t get better than that. Thanks Emma More

by dansole16051
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

We are so glad you experienced the knowledge of our staff, we are proud of that knowledge in the industry and want all of our customers to experience it. Thank you!

September 28, 2020

Excellent job and they even delivered my car to me, They were very helpful to me. They were able to get the work done in the time I needed as I had an appt. More

by JANIEKING1001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Sep 29, 2020 -

Lombard Ford responded

Thank you for your review and your business. Always happy to hear we could be of assistance beyond the norm. Your friends at Lombard Ford

September 25, 2020

Lombard Ford and Polly were a joy to work with. Lombard Ford is a little further than my closest Ford Dealer, but they will be my new dealer. More

by CedarHill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Sep 26, 2020 -

Lombard Ford responded

Wow! That's great news. We truly appreciate your recommendation and your business. See you in the future. Your friends at Lombard Ford

September 25, 2020

Brought my Explorer in for service this morning and had a great experience with the staff. Very helpful, professional and courteous! Had a slight issue with the Ford rewards pass but Robert was very helpful More

by 2020Explorer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Sep 26, 2020 -

Lombard Ford responded

Sounds like you had an enjoyable visit. Glad every thing worked out well for you. Enjoy that Explorer. It's a beauty and will give you many years of outstanding service, and so will we. Your friends at Lombard Ford

September 24, 2020

I had service on my F-150 today. (9/24/20) Polly Brancato and ALL of the service department people were OUTSTANDING. Very courteous, professional and reasonable. I greatly appreciate them all. I More

by satisfied customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato and Robert Edwards, Robert Edwards, Polly Brancato
Sep 26, 2020 -

Lombard Ford responded

Thank you for your testimony. It truly inspires us to do our jobs even better. Should you ever be disappointed, we would appreciate that feedback as well. All feedback helps us grow. Your friends at Lombard Ford

September 22, 2020

Emma is knowledgeable and efficient. She understood what we needed for the make and model of car that we own. The process was quick and easy. More

by dianepm17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

We like to customize your plan to you and your vehicle, we are so glad you experienced this with us, thank you!

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