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Lombard Ford - Service Center

Barkhamsted, CT

4.6
451 Reviews

451 Reviews of Lombard Ford - Service Center

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October 23, 2020

The service department did a good job fixing the problem, however they could have done a complete overview, need to bring my vehicle back again. More

by prudenza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards
Oct 23, 2020 -

Lombard Ford responded

While we were able to fix the problem and you seem pleased that we did, it sounds like we may have inconvenienced you. We will certainly try not to do that again. Thanks for your feed back. Your friends at Lombard Ford

October 17, 2020

The service was good and the staff was friendly and attentive to my needs the waiting room could use more reading material not much else I can add . More

by Jbsparks596@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Oct 20, 2020 -

Lombard Ford responded

Sorry for the lack of reading material. With this pesty COVID, we're trying to be mindful of everyone's health. We're happy to hear that you felt good about your visit otherwise. Thank you for your business. Stay safe. Your friends at Lombard Ford

October 16, 2020

Dealership always gets the job done right in a reasonable time. The people are always nice here as well. There is also a good reading selection in the waiting room. More

by Chrisloos54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Oct 17, 2020 -

Lombard Ford responded

Thank you for sharing your experience with us and others. Happy to hear our reading selection is plentiful and agreeable. :) See you next time... Your friends at Lombard Ford

October 14, 2020

Service was great. I was in and out. Polly came and told me what the we’re going to do to my car, so I knew what was happening. Will Be back More

by Gracewoods447
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Oct 17, 2020 -

Lombard Ford responded

We will be happy to see you any time, and look forward to it. Stay safe! Your friends at Lombard Ford

October 12, 2020

I brought my Focus in for a Works Package and to please check for something leaky under the hood. They found it, fixed it under my genuine Ford Extended Service Plan....Premium Care! I always get the ext More

by MMANS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Edwards
Oct 13, 2020 -

Lombard Ford responded

Thank you for sharing your story sir. Glad we could take care of you in the manner you've come to expect. Your friends at Lombard Ford

October 10, 2020

I dealt with the service dept. My 2016 F350 diesel tow vehicle had a mechanical issue. Rob tried to find the necessary part @ a regional dealership. While the computer inventory said that it was in stock More

by F350User
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards
Oct 13, 2020 -

Lombard Ford responded

Doesn't sound like you were in an ideal situation. Glad we were able to assist. Thank you for sharing your story sir. Your friends at Lombard Ford

October 09, 2020

Excellent service. Easy in easy out. I feel confident Excellent service. Easy in easy out. I feel confident that my Mercury Mariner Hybrid is well looked after. I would recommend this dealership. No p More

by TGORMAN1
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Oct 13, 2020 -

Lombard Ford responded

We like to hear that. "Easy in, easy out". Thanks so much for your recommendation sir. Always a pleasure to see you. Your friends at Lombard Ford

October 09, 2020

I have been buying vehicles from Lombard Ford for years. I really love the whole team. They are down to earth, honest and friendly people. More

by Lmladds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Manns, Mark Jones, Polly Brancato
Oct 13, 2020 -

Lombard Ford responded

We love you too! Thank you for your continued business. A pleasure to assist you each time. Your friends at Lombard Ford

October 05, 2020

I left my work IPad and notebook after my scheduled service, and the front office man was so nice to have tracked me down and return it t me. Sooooooo grateful!!!! More

by Lyndiaelliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Oct 08, 2020 -

Lombard Ford responded

So glad we were able to relieve any anxiety about leaving your IPad and notebook. We're grateful for your business as well. Take care until we see you again. Your friends at Lombard Ford

October 03, 2020

Polly greeted me exactly on time of opening. She was very personable friendly and set up the service promptly. The service person personally showed me what was corrected. He was very friendly. More

by Pneal52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Oct 08, 2020 -

Lombard Ford responded

Thank you for your kind words about Polly. While she is new to our family, she is fitting right in. We know she appreciates your thoughts as much as we appreciate your business. Your friends at Lombard Ford

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