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451 Reviews of Lombard Ford - Service Center
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November 27, 2020
We were very disappointed in the service this time. I brought my car in because it was making a strange noise on Thursday it was my water pump. They didn’t have the part. And were going to call me back F brought my car in because it was making a strange noise on Thursday it was my water pump. They didn’t have the part. And were going to call me back Friday ,no call so I call them to see what was happening. They were suppose to get back to me Monday. No call so I call again. This time they say they will contact me Wed. Again no call finally o Friday they call w the news that my car won’t be ready until Monday. Very unprofessional. Especially when my husband had to fight to get me a loaner in the beginning. Maybe looking to switch to the Torrington Ford for service from now on. Unfortunately Rob was who I dealt w but after Thursday no longer works for them. More
by sdsnelson
Verified CustomerEmployees Worked With
Robert Edwards
November 23, 2020
Great service as always. Never disappointed with service department or any other department at Lombard. I am always treating well when I am at Lombard Ford for any reason. department or any other department at Lombard. I am always treating well when I am at Lombard Ford for any reason. More
by DCMA2005
Employees Worked With
Polly Brancato
November 22, 2020
Great customer service, warm friendly. Polly was just wonderful, I didn't have to do a thing. Lombard service department has always been first class, I've been doing business with Lombard for many years wonderful, I didn't have to do a thing. Lombard service department has always been first class, I've been doing business with Lombard for many years and I always come back. More
by Steve
Employees Worked With
Polly Brancato
November 13, 2020
As always I got excellent service and the job done right the first time. A very personable staff and they are honest in diagnosing and solving the problem. the first time. A very personable staff and they are honest in diagnosing and solving the problem. More
by JENNIFERPAUL1
Employees Worked With
Polly Brancato
November 05, 2020
Excellent costumer service! Lombard Ford is always great to work with. They are friendly, reliable, and they do quality work. I am a satisfied customer. to work with. They are friendly, reliable, and they do quality work. I am a satisfied customer. More
by Debra Paris
Employees Worked With
Polly Brancato
November 02, 2020
Some work I requested was not done because it was not necessary. I like that! I will return for future service because I have confidence in the integrity of the service staff. necessary. I like that! I will return for future service because I have confidence in the integrity of the service staff. More
by pscafiero
Employees Worked With
Service great Drew, Polly Brancato
October 30, 2020
Everyone is always very helpful and friendly. An excellent dealership. Polly and Robert were great, as they always are. I always recommend Lombard Ford to people. excellent dealership. Polly and Robert were great, as they always are. I always recommend Lombard Ford to people. More
by ETIBBETS
Employees Worked With
Robert Edwards, Polly Brancato
October 23, 2020
What a nice family dealership. It doesn't get any better than that. Thank you for your continued support. Always looking out for the customer! than that. Thank you for your continued support. Always looking out for the customer! More
by Mroberge
