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Lombard Ford - Service Center

Barkhamsted, CT

4.6
451 Reviews

451 Reviews of Lombard Ford - Service Center

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December 21, 2020

The service department , parts, and mechanics really do a great job taking care of the customers at Lombard. We are lucky to have them help. More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, Daniel LoRusso, Polly Brancato, Jeff Ingraham
Dec 31, 2020 -

Lombard Ford responded

Thank you Carol for sharing your kind thoughts. We appreciate your business and look forward to taking care of any further servicing you need. Happy New Years! Your friends at Lombard Ford

December 20, 2020

I went in for a regular service but had to have brake pads and new rotors. I always have excellent service at Lombard and the staff always takes very good car of my car and myself. I am always totally sa More

by jab7447
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Edwards, Polly Brancato, Jeff Ingraham
Dec 21, 2020 -

Lombard Ford responded

We appreciate your business and thank you for your kind words. It's nice to know our employees take such good card of our customers. Stay safe. Your friends at Lombard Ford

December 18, 2020

Polly got me in and was out in a quick time, very pleasant service writer, been dealing with Lombard Ford for over 30 years and has taken care of my issues! More

by HENRY110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Dec 18, 2020 -

Lombard Ford responded

Thank you Henry for sharing your experience with others. We have always appreciated your business. You're the best! Your friends at Lombard Ford

December 17, 2020

This was my first time having my truck in for service at Lombard Ford. They were quick courteous and did a great job. I will definitely be coming back. Thank you More

by JON.FOWLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato, Jeff Ingraham
Dec 17, 2020 -

Lombard Ford responded

We'll be happy to see you for any reason Jon. Thank you for sharing your thoughts. See you next time! Stay safe and Happy Holidays. Your friends at Lombard Ford

December 15, 2020

I have done business at Lombard for over 20 years. Because of their business support I have been able to take care of family matters. More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, Robert Edwards, Polly Brancato
Dec 19, 2020 -

Lombard Ford responded

Thank you for your business over the years Carol. Always glad to be of any help that we can. We're here for you! Your friends at at Lombard Ford

December 04, 2020

I love Lombard Ford and have been purchasing cars for years here. This particular service experience was not as expected with understanding my repair concerns More

by powersherj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
December 03, 2020

Polly is very pleasant to talk to and deal with over the phone with my fleet vehicles and is very efficient with communication of repairs needed and billing. Thank You. Scott E. Gregory Repair Equipment S More

by scott.gregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Dec 04, 2020 -

Lombard Ford responded

Thank you Scott for letting us know that you are satisfied with the treatment you received from Lombard Ford. Good to know Polly took such good care of you. Perhaps we'll see you again. Be safe! Your friends at Lombard Ford

November 29, 2020

Customers are treated professionally. My new truck was 100% ready to go and appears to be flawless. Past experience with vehicle purchases and with the service department were also great. More

by LouBraun
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Lombard Ford responded

We're happy to learn that you're pleased with us as well as your new truck. It's a beauty. We hope you enjoy it for many years. We're always here if you need us for any reason. Stay Safe! Your friends at Lombard Ford

November 27, 2020

Excellent and friendly service every time! Everyone at Lombard is a pleasure to work with! I wouldn't take my car anywhere else! I refer them to all my family and friends! More

by pollybrancato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
November 27, 2020

I brought my car to be serviced and to get new snow tires on (11/2020). Polly was very friendly and attentive along with the rest of the Service Department. I especially liked that the service manager was at More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso, Polly Brancato
Nov 28, 2020 -

Lombard Ford responded

Thank you Deb for being so appreciative. It's not easy working in a Automotive Service Dept. and thus it's so good to hear when customers are happy. Stay safe and Happy Holidays Your friends at Lombard Ford

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