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444 Reviews of Lombard Ford - Service Center
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November 29, 2020
Customers are treated professionally. My new truck was 100% ready to go and appears to be flawless. Past experience with vehicle purchases and with the service department were also great. 100% ready to go and appears to be flawless. Past experience with vehicle purchases and with the service department were also great. More
by LouBraun
Verified CustomerEmployees Worked With
November 27, 2020
Excellent and friendly service every time! Everyone at Lombard is a pleasure to work with! I wouldn't take my car anywhere else! I refer them to all my family and friends! Lombard is a pleasure to work with! I wouldn't take my car anywhere else! I refer them to all my family and friends! More
by pollybrancato
Employees Worked With
Polly Brancato
November 27, 2020
I brought my car to be serviced and to get new snow tires on (11/2020). Polly was very friendly and attentive along with the rest of the Service Department. I especially liked that the service manager was at on (11/2020). Polly was very friendly and attentive along with the rest of the Service Department. I especially liked that the service manager was attentive and working as hard as the others. In past, times/years- I have wondered why a service manager was needed as they were always sitting. This one was working as hard as Polly and Robert. Good to see!! More
by Deb
Employees Worked With
Daniel LoRusso, Polly Brancato
November 27, 2020
We were very disappointed in the service this time. I brought my car in because it was making a strange noise on Thursday it was my water pump. They didn’t have the part. And were going to call me back F brought my car in because it was making a strange noise on Thursday it was my water pump. They didn’t have the part. And were going to call me back Friday ,no call so I call them to see what was happening. They were suppose to get back to me Monday. No call so I call again. This time they say they will contact me Wed. Again no call finally o Friday they call w the news that my car won’t be ready until Monday. Very unprofessional. Especially when my husband had to fight to get me a loaner in the beginning. Maybe looking to switch to the Torrington Ford for service from now on. Unfortunately Rob was who I dealt w but after Thursday no longer works for them. More
by sdsnelson
Employees Worked With
Robert Edwards
November 23, 2020
Great service as always. Never disappointed with service department or any other department at Lombard. I am always treating well when I am at Lombard Ford for any reason. department or any other department at Lombard. I am always treating well when I am at Lombard Ford for any reason. More
by DCMA2005
Employees Worked With
Polly Brancato
November 22, 2020
Great customer service, warm friendly. Polly was just wonderful, I didn't have to do a thing. Lombard service department has always been first class, I've been doing business with Lombard for many years wonderful, I didn't have to do a thing. Lombard service department has always been first class, I've been doing business with Lombard for many years and I always come back. More
by Steve
Employees Worked With
Polly Brancato
November 13, 2020
As always I got excellent service and the job done right the first time. A very personable staff and they are honest in diagnosing and solving the problem. the first time. A very personable staff and they are honest in diagnosing and solving the problem. More
by JENNIFERPAUL1
Employees Worked With
Polly Brancato
November 05, 2020
Excellent costumer service! Lombard Ford is always great to work with. They are friendly, reliable, and they do quality work. I am a satisfied customer. to work with. They are friendly, reliable, and they do quality work. I am a satisfied customer. More
by Debra Paris
Employees Worked With
Polly Brancato
