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Lombard Ford - Service Center

Barkhamsted, CT

4.6
451 Reviews

451 Reviews of Lombard Ford - Service Center

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February 02, 2021

I could not have chosen a better place to bring my car. Polly was nothing but helpful and very very willing to do whatever should could to help me! More

by MollyUllmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato, Jeff Ingraham
Feb 03, 2021 -

Lombard Ford responded

Thank you for your business Molly. So happy to hear you feel comfortable working with our helpful staff. Your friends at Lombard Ford

January 30, 2021

Excellent service done in a courteous and cost wise manner. Service personnel were very knowledgeable and helpful. I would recommend them to any individual who need to have there vehicle serviced. More

by moorejrjohne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Lombard Ford responded

Thank you Mr. Moore for sharing your impression of our Service Dept. Thank you for your vehicle purchases over the years as well. Always glad to see you regardless of the reason. Your friends at Lombard Ford

January 27, 2021

I have to thank Polly for her excellent communication and putting the Customer first. Also to Colton for his great diagnostic skills. Both are assets to your dealership, Thanks guys! More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton, Polly Brancato
Jan 29, 2021 -

Lombard Ford responded

Good to hear that every thing went well on your visit. We perpetually try to do right by our customers. Sounds like we did this time. Thank you. Your friends at Lombard Ford

January 25, 2021

The service visit was for a possibly problematic battery. They carefully tested the battery and provided me proof it was indeed the battery and got it replaced in a jiffy. More

by MartinB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Jan 25, 2021 -

Lombard Ford responded

We bet you're glad to have brought it in when you did. Bad batteries in this weather is nothing you want to hesitate having checked. Glad we could been of assistance and quickly. Your friends at Lombard Ford

January 23, 2021

Excellent service done in a courteous and cost wise manner. Service personnel were very knowledgeable and helpful. I would recommend them to any individual who need to have there vehicle serviced. More

by CCRADJUSTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato, Jeff Ingraham
Jan 23, 2021 -

Lombard Ford responded

Thank you for your recommendation. Glad to hear you found our staff to be helpful. We try, and definitely appreciate your business. Your friends at Lombard Ford

January 18, 2021

Excellent service! Friendly, knowledgeable, and accommodating care. The right mix of professionalism and comfort needed to know that your vehicle is always in good hands. More

by Sheena Gaskell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Jan 19, 2021 -

Lombard Ford responded

We appreciate your kind words Sheena. We're also glad that you feel comfortable with the care you receive here. Thank you for your business. Your friends at Lombard Ford

January 13, 2021

Great service and superior customer service. Jeff was great. He communicated the issue and was friendly and professional. Great job to the staff in the service department. More

by LISA.P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Jan 14, 2021 -

Lombard Ford responded

Jeff is great! We truly appreciate that you think so also. Thanks for taking the time to share your thoughts Lisa. See you in the future. Stay safe! Your friends at Lombard Ford

January 01, 2021

My appointment was set up to be early to allow me to get to work. Everyone was friendly and helpful I was in and out with plenty of time to spare More

by TAMMYTRACY66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Jan 12, 2021 -

Lombard Ford responded

We're pleased to hear we could work with you and your schedule Tammy. We try to make it as easy as possible for folks to get in and out when they have appointments. Thank you for your business. Your friends at Lombard Ford

December 24, 2020

I have been using this dealership for 11 years. The service dept has changed hands but they still offer the same efficient and expert service. I like the convenience of pickup and delivery and that th More

by DAVECAPALDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Dec 31, 2020 -

Lombard Ford responded

Thank you for your business for the past 11 years Dave. We truly appreciate it. Happy New Years to you. See you in 2021. Your friends at Lombard Ford

December 21, 2020

I've always had a pleasant experience at Lombard. It doesn't matter who I talk to, they're always helpful and deliver great customer service. More

by FTGump333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Dec 21, 2020 -

Lombard Ford responded

Thank you for your business and for sharing your feelings with others. We strive to be better than the competition! Happy Holidays to you and yours. Your friends at Lombard Ford

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