Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
451 Reviews of Lombard Ford - Service Center
Sort by
April 23, 2021
Very friendly and quality work! Scheduling was easy and they were super accommodating to my personal schedule. Overall the experience was great! I will be back. they were super accommodating to my personal schedule. Overall the experience was great! I will be back. More
by sam06790
Verified CustomerEmployees Worked With
Ben McPhail , Polly Brancato
April 22, 2021
Service department is great. Everyone is knowledgeable and polite. We have done business with Lombard Ford for many years and wouldn’t go anywhere else. and polite. We have done business with Lombard Ford for many years and wouldn’t go anywhere else. More
by ETIBBETS
April 22, 2021
Worst ever! No communication/never returning calls! Vehicle in 4x longer than they say always always blaming waiting for parts or waiting for approval of warranty! Vehicle in 4x longer than they say always always blaming waiting for parts or waiting for approval of warranty! More
by Dissatisfied customer
April 22, 2021
What a great group! From Service Technician to Customer Service. I will always return to Lombard Ford for all my future auto and truck needs. Service. I will always return to Lombard Ford for all my future auto and truck needs. More
by LBODAMER
April 16, 2021
Polly really goes all the way to ensure cutomer service is at its best I couldnt expect more a more courteous and helpful person to help with the service of my ford trucks is at its best I couldnt expect more a more courteous and helpful person to help with the service of my ford trucks More
by C.serv01
April 15, 2021
Great service department! The mechanics are great and do a wonderful job on your vehicle. The employees are very friendly and caring. The prices are reasonable too. Just an awesome experience! a wonderful job on your vehicle. The employees are very friendly and caring. The prices are reasonable too. Just an awesome experience! More
by FAYLEE0538
Employees Worked With
April 14, 2021
Always a pleasure to deal with, get me in a fast time and happy to work with the staff, Been buying cars and trucks for over 30 years and I keep going back , staff are friendly to work with and get my issues happy to work with the staff, Been buying cars and trucks for over 30 years and I keep going back , staff are friendly to work with and get my issues handled out. More
by HENRY110
April 08, 2021
I was very happy with the amount of time it took to get my car serviced. This is the best dealership I have dealt with. my car serviced. This is the best dealership I have dealt with. More
by Carmington1
April 06, 2021
Jeffrey I'm going to express my opinion. Maybe I'm just venting but I am really disappointed I'm usually not this outspoken... I was so delighted when I received this new used Ford thru a used dealership venting but I am really disappointed I'm usually not this outspoken... I was so delighted when I received this new used Ford thru a used dealership in Torrington. Then maybe 5,000 into it tranny goes then tranny repair goes wrong ( tranny repair shop) bc 2 wires were crossed... Ford repairs... couple months later I bring to Lombard Ford for oil change (suppose to be a package deal... rotate,top...) weeks later coolant light comes on I fill, service tech did not rotate tires(wait til spring) then oil cooler goes which oddly enough is next to oil filter (recent oil change) I wait almost a week for parts (plural?) not kit? .. then after I finally get my car back I drive out of parking lot I'm on empty ( wasn't that way when I brought it in) and all I hear are brakes grinding. I almost turned around bc they were that bad. I get home I look and my disc(rotors) completely rusty... how? 🤷♀️ and now my car is making a noise when I come to a stop or turn at slow speed. Seriously? I just had my car aligned, balanced rotated and inspected by another shop before bringing to u bc of oil leak so I'm very distraught. My experience was disappointing to say the least. More
by VICTORIA_SKY
Employees Worked With
Jeff Ingraham
