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448 Reviews of Lombard Ford - Service Center
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Verified Customer
June 30, 2021
I can always expect a good service experience at Lombard Ford. Work was done quickly and correctly. Will continue to use them in the future. Ford. Work was done quickly and correctly. Will continue to use them in the future. More
by ts05909
June 22, 2021
Waste of time coming here, plan on losing your vehicle for 2-3 days for diag, that's from the owner himself.... for 2-3 days for diag, that's from the owner himself.... More
by Bynack23
Employees Worked With
June 16, 2021
Excellent service and repairs were completed in a cost wise fashion. Staff was friendly and helpful. The repairs were completed timely. I would recommend this service department to other customers. wise fashion. Staff was friendly and helpful. The repairs were completed timely. I would recommend this service department to other customers. More
by rayter74
June 16, 2021
Polly and Drew were very welcoming and made me feel very much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very unde much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very understanding I was delayed by traffic due to construction in route to the dealership. The only complaint I honestly have was I didn't get an email confirmation 24-48 hrs. prior to my visit verifying my date of service. More
by Sdwyer0
Employees Worked With
Other Employees :
Also to note: I greatly appreciate Mike Manns, your finance mgr. calling me to confirm my service appt. Greatly appreciated! He's always been esp. helpful., Polly Brancato
June 11, 2021
Service was great as always everyone is so kind I never have problems with the service I get with you guys its a pleasure doing business . Your the best. John have problems with the service I get with you guys its a pleasure doing business . Your the best. John More
by JPT6045
June 09, 2021
do not like this type of survey-- but the service was great everyone was friendly and courteous- they completed the work in the allotted time - great everyone was friendly and courteous- they completed the work in the allotted time - More
by VICTORIACAREY
June 07, 2021
I have been servicing my vehicles here for about 17 years! Why go anywhere else? Awesome job as always. Service dept and all the other employees are very nice...plus, the owner of the dealership is g years! Why go anywhere else? Awesome job as always. Service dept and all the other employees are very nice...plus, the owner of the dealership is great to talk with! More
by MMANS
June 03, 2021
Excellent service staff, prompt scheduling, comfortable waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. More
by DBD14
May 21, 2021
The service department has gone downhill. I have been bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers si bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers side Lumbar adjustment as it's not working. I dropped it off the night before and left it all day on 4-20-21 for the work. I call around 3:15pm, no one answers the phone in service and the voicemail system is a mess. Finally told at the end of the day it's all set to pickup. I arrive and apparently no one in the service department knows there's a pandemic and mask mandate?? Not one employee is wearing a mask. Crazy.. They give me the keys and paperwork and say your all set. I ask is the Lumbar fixed? Hold on on let me check. WHAT? Nope not fixed there's a TSB and we have to order parts. I scheduled this well in advance so why did you not have the parts? I reschedule the Lumbar repair for 5-20-21 and once again leave the truck the night before so you can have it all day. No one calls and I call around 3PM and once again no one answers and the VM system is a mess. Someone calls back and says Lombard only ordered some of the parts and can't complete the repair. Need to keep the truck another day. This is now 3 days you will have the truck. Now it's Friday 5-21-21 and no one is calling to say the truck is ready. I call around 3PM and no answer.... I call back and now I'm told it will be ready by 5PM. 4PM I receive a call that Lombard ordered the old wiring harnesses and they need to keep the truck for the weekend. Really, you had the truck for 3 full days now and you want it for another 3 days? No, I told them to have it ready for me to pick up and I will have to go somewhere else. Very disappointing. More
by B Spielman
Employees Worked With
