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Lombard Ford - Service Center

Barkhamsted, CT

4.6
444 Reviews

444 Reviews of Lombard Ford - Service Center

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July 18, 2021

Did not receive the summary I was used to receiving at checkout like we used to, It would have been nice. Just saying. OK OK More

by BRZOSKA_JOSEPH_J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Lombard Ford responded

Thank you Joseph for your feedback I will talk to the crew about making sure they give you a better summary of what they found during the check up.

July 16, 2021

Lombard Ford has a good owner and good people that work in the service department and in every other department. Got the car fixed an in a timely manner More

by EDWADOWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Jul 16, 2021 -

Lombard Ford responded

Thanks for your the compliments kind sir. We always enjoy seeing you. Thank you for your business! Your friends at Lombard Ford Sorry Sue....Ed's name popped up on the review, that is why Barb responded to a sir.... Sorry Rob Lombard

July 10, 2021

Very friendly. Excellent workmanship. On time completion of service. More than happy with service dept. Look forward to dealing with Lombard Ford in the near future. More

by albertap14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, Polly Brancato
Jul 12, 2021 -

Lombard Ford responded

We're pleased to hear about your experience with our Service Dept. We also thank you for your business sir. We hope you have a pleasant summer. Your friends at Lombard Ford

July 09, 2021

Despite being a busy operation, all members of the Lombard service department take the time to answer questions and make sure that customer needs are met. Manager Drew always is accessible, and Polly More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, Jesse, Polly Brancato
Jul 10, 2021 -

Lombard Ford responded

Thank you Scott for taking the time to write this great review. When you're happy, we're happy! Have a nice summer and we'll see you in the future. Your friends at Lombard Ford

July 01, 2021

The service team at Lombard is responsive and accommodating, currently servicing my 2017 Expedition. My relationship with this dealership goes back more than 30 years and their friendly reliabili More

by TOMSTRUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Lombard Ford responded

Always a pleasure to assist you kind sir. See you on your next visit! Your friends at Lombard Ford

July 01, 2021

The service team was great servicing my Ford Escape. I especially like that they found out I had a headlight that was burnt out. More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Jul 01, 2021 -

Lombard Ford responded

Sounds like a good catch on the headlight. So many people don't know it when it happens, been there. done that. ;) We appreciate your business and your review Deb. Your friends at Lombard Ford

June 30, 2021

Couldn’t ask for a more caring and efficient dealership and service team More

by JDC58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Manns
Jul 01, 2021 -

Lombard Ford responded

How kind of you to say so. We're happy when our customers are happy. Always glad to be of assistance. See you in the future. Your friends at Lombard Ford.

June 30, 2021

I can always expect a good service experience at Lombard Ford. Work was done quickly and correctly. Will continue to use them in the future. More

by ts05909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
June 22, 2021

Waste of time coming here, plan on losing your vehicle for 2-3 days for diag, that's from the owner himself.... More

by Bynack23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2021 -

Lombard Ford responded

Just to clarify the misinformation in your post, the kit installed on your Mustang was not just a fuel pump. It was Kit from Ford Racing, Part# M9407-GT05 out of the Ford Racing Parts Catalog and was $869.00 for parts only. It included a New Wire harness, duel fuel pumps, a drop in housing and fuel pump driver module from a 2007-2009 Mustang Shelby GT500 along with all installation hardware which was recommended for any application making 400hp.It did not include calibration, therefore a computer calibration was required. It was recommended that the vehicle be Dyno Tuned as we understood the vehicle would be used for racing. It was installed on 10/4/2019 and the you paid $1733.24 total including parts and labor, not the $2400.00 as in your post. We gave you the complete printout on this kit from Ford Racing. These are the facts. The parts are almost 2 years old and does not have any warranty from Ford Racing. We have not seen your vehicle in our shop since October 2019.

June 16, 2021

Excellent service and repairs were completed in a cost wise fashion. Staff was friendly and helpful. The repairs were completed timely. I would recommend this service department to other customers. More

by rayter74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Jun 17, 2021 -

Lombard Ford responded

Thank you for taking the time to share your thoughts with others. We appreciate your business and hope to see you in the future. Your friends at Lombard Ford

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