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448 Reviews of Lombard Ford - Service Center
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July 31, 2021
First bad service sinced I owed this vehicle. Already discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. More
by KFRANSON1313
Verified CustomerEmployees Worked With
July 30, 2021
Sales all very nice, service...seems ok, but every surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. More
by susanne619
Employees Worked With
July 29, 2021
Just outstanding customer focused service. The type you don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a business that still knows their priorities! More
by JDC58
July 22, 2021
Sadly, after 5 years of candidly, going out of my way to being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard. It is really a pity and candidly insulting how they conducted themselves during my last (religiously and maniacally adhered to) 4k "the Works" package. The only person I will miss is Henry. No question, I will never go back. More
by Dave Parker
July 18, 2021
Did not receive the summary I was used to receiving at checkout like we used to, It would have been nice. Just saying. OK OK checkout like we used to, It would have been nice. Just saying. OK OK More
by BRZOSKA_JOSEPH_J
Employees Worked With
July 16, 2021
Lombard Ford has a good owner and good people that work in the service department and in every other department. Got the car fixed an in a timely manner in the service department and in every other department. Got the car fixed an in a timely manner More
by EDWADOWSKI
July 10, 2021
Very friendly. Excellent workmanship. On time completion of service. More than happy with service dept. Look forward to dealing with Lombard Ford in the near future. of service. More than happy with service dept. Look forward to dealing with Lombard Ford in the near future. More
by albertap14
July 09, 2021
Despite being a busy operation, all members of the Lombard service department take the time to answer questions and make sure that customer needs are met. Manager Drew always is accessible, and Polly Lombard service department take the time to answer questions and make sure that customer needs are met. Manager Drew always is accessible, and Polly helped make sure that I received the car work needed. On a previous visit, Service Department consultant John and tech Jesse also provided excellent service. More
by Scott
July 01, 2021
The service team at Lombard is responsive and accommodating, currently servicing my 2017 Expedition. My relationship with this dealership goes back more than 30 years and their friendly reliabili accommodating, currently servicing my 2017 Expedition. My relationship with this dealership goes back more than 30 years and their friendly reliability is a constant. More
by TOMSTRUM
Employees Worked With
