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452 Reviews of Lombard Ford - Service Center
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August 06, 2021
A very well run dealership. I could bring my vehicles to a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. More
by Gk
Verified Customer
August 05, 2021
This was a difficult experience! It definitely could have been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to get it fixed correctly! Once the truck was fixed I found out from George that they had received 2 defective cameras which they installed and then found out were not working and thus, I had to wait for a 3rd one so that they could fix the original problem. I was never given this information from the beginning. The process for repair was time consuming but I would not have gotten upset if I knew what was happening with the camera situation. Polly came to my rescue when she took over the repair and then I had excellent communication and knew what was happening with the repair to my truck. She does an outstanding job all of the time. She cares about her customers and treats them with great respect. I have been using this dealership for over 10 years and have always been satisfied with the quality of the service work that has been performed on my trucks. I actually purchased a truck from you. I sincerely hope that I will receive quality service every time I come. More
by DAVECAPALDO
Employees Worked With
Polly Brancato
August 02, 2021
Polly is always a joy to work with. I have a Ford dealer within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. More
by GIOCAB
Employees Worked With
Polly Brancato
August 02, 2021
The services are the best in the state. Always ready to help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob More
by Bfauch
Employees Worked With
Polly Brancato
July 31, 2021
First bad service sinced I owed this vehicle. Already discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. More
by KFRANSON1313
Employees Worked With
July 30, 2021
Sales all very nice, service...seems ok, but every surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. More
by susanne619
Employees Worked With
July 29, 2021
Just outstanding customer focused service. The type you don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a business that still knows their priorities! More
by JDC58
July 22, 2021
Sadly, after 5 years of candidly, going out of my way to being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard. It is really a pity and candidly insulting how they conducted themselves during my last (religiously and maniacally adhered to) 4k "the Works" package. The only person I will miss is Henry. No question, I will never go back. More
by Dave Parker
July 18, 2021
Did not receive the summary I was used to receiving at checkout like we used to, It would have been nice. Just saying. OK OK checkout like we used to, It would have been nice. Just saying. OK OK More
by BRZOSKA_JOSEPH_J
Employees Worked With
July 16, 2021
Lombard Ford has a good owner and good people that work in the service department and in every other department. Got the car fixed an in a timely manner in the service department and in every other department. Got the car fixed an in a timely manner More
by EDWADOWSKI
