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Lombard Ford - Service Center

Barkhamsted, CT

4.6
452 Reviews

452 Reviews of Lombard Ford - Service Center

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October 09, 2021

My vehicle was towed in on Saturday afternoon, was ready for pick up Monday afternoon. Thanks for the fast turn around More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Lombard Ford responded

Glad that we were able to address your situation promptly. Thanks for letting us know that you had a satisfactory experience. Your friends at Lombard Ford

October 06, 2021

Very nice people. Helpful and knowledgeable. Very good service team. Helpful parts department although still waiting for mud flaps for new truck! More

by diannelynch2074
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Oct 06, 2021 -

Lombard Ford responded

Thank you Dianne for your kind words. We try our best to please our customers. Regrettably some circumstances are out of our control. Your mud flaps should be here shortly. See you then. :) Your Friends at Lombard Ford

October 02, 2021

Great service. The Works package is a great deal and we added new wipers too! More

by LF_DONOVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Lombard Ford responded

We all use and love the Works package. You're right, it's a great deal. Thank you for your business. See you next time... Your friends at Lombard Ford

September 30, 2021

My ABS modular went bad.you quoted me $1,700 to remove and replace. This price is 5 times higher that my best friend had his done for at another Ford dealer. I m having it done for $400.00. I’ll never com More

by zaniemba
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Lombard Ford responded

Which ABS module did we quote for or did we quote both of them? I don't show any record of us looking at your car unless the name is different than what you submitted this complaint as. I know I am not the one who quoted you even though you put my name as the person you talked to so I am flying blind here to try and rectify the misunderstanding. Please feel free to reach out and give me more information so I can look into this further.

Oct 01, 2021 -

zaniemba responded

I have the receipt from Lombard Ford for $136.93 on Invoice # 20029 for your diagnostic service. So who ever was at the service desk is the one that gave me the bill and the one who I talked to on the phone.

Oct 04, 2021 -

Lombard Ford responded

Thank you for that information. I looked it up and the module alone from Ford is $1056.67. So the other shop is either quoting the wrong module or they are using aftermarket or junkyard modules. Ford also has the module on backorder for 2 weeks. I looked to see if I can get the Ford module less expensive and I found one at wholesale price of $750 plus shipping. Again I do aplogize for any inconveniance with this.

September 21, 2021

Emma has always done a terrific job getting me Ford warranties at the best price! More

by Jsayj123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2021

I'm very pleased with everyone in the service dept. My only problem is that I can't seem to get my a/c fixed once and for all. I believe it has cost me close to $2,000 already and now I'm told I need anot More

by jab7447
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
September 18, 2021

2 hours for an oil change. Charged me $4.95 for windshield washer fluid when it was full when I got there. More

by DHK3
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Lombard Ford responded

Once you pointed out that it was on the bill we appoligized and credited you the $4.95 no questions asked. It got billed out from parts the advisor didn't realize and we made it right.

September 17, 2021

Ford delayed the part for months but Lombard did the work quickly as soon as they got it. Thanks! More

by EAASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Lombard Ford responded

So glad we were able to take care of you quickly once the parts arrived. Thank you for your patience and your business. Your friends at Lombard Ford

August 24, 2021

My 2016 F150 died at the gas station. I had it towed into the dealer. Service advisor told me he was pretty sure he could get me in on Friday afternoon. After repeated follow ups he called me the following T More

by MLAMBERT02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor is not listed
August 20, 2021

Good people, Good service ,quick ,car was ready when I was told it would be, friendly sales people, And I will be going back again More

by EDWADOWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Aug 21, 2021 -

Lombard Ford responded

Hi Sue and Eddie....Thank you for the kind words. I can't believe that we known each other for almost 40 years. I always enjoy speaking with you when you come in for your service. Stay Well. Rob L

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