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Lombard Ford - Service Center

Barkhamsted, CT

4.6
448 Reviews
Call Service Center (855) 615-1717

448 Reviews of Lombard Ford - Service Center

Sort by
November 15, 2021

Always excellent service and repairs to my Ford Focus. Always on time for pick up and service is always friendly More

by mjohnston0032
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (service) 5 star!!, Polly Brancato
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Nov 16, 2021 -

Lombard Ford responded

It's always nice to hear that we are doing a good job. Thank you for sharing your thoughts and thank you for your business. Your friends at Lombard Ford

November 12, 2021

John was so kind and patient! I appreciated his calm assurance that all would be well. I was really upset as my car needed to be towed and AAA took 28 hrs to pick it up!!! It runs well now! Thanks to J More

by PRONTO778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John at the desk. , Polly Brancato
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Nov 16, 2021 -

Lombard Ford responded

Thank you for your generous comments concerning John. It sounds like AAA was a unpleasant experience. Glad the vehicle is running well now. Hope that continues for your sake. If not, we're here for you. Your friends at Lombard Ford

November 12, 2021

Willing to go the extra mile to figure out my problem. True team effort from everyone. More

by JRCOSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mans, Mark Jones
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Nov 12, 2021 -

Lombard Ford responded

Glad we could get the problem resolved for you. Don't hesitate to reach out to us for any reason. Your friends at Lombard Ford

November 05, 2021

I can not be any more dissatisfied with Lombard Ford Service department. The past two times I have been there for the "works package" my tires did not get rotated. Even after pointing this out the res More

by BGMRUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
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November 01, 2021

Called to get an appointment… got in quickly. They called w estimate for repair and now my car is running great More

by RWHEPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Report | Print
Nov 02, 2021 -

Lombard Ford responded

Excellent! Always good to hear we're doing our jobs properly. Thank you for taking the time to tell us. See you down the road! Your friends at Lombard Ford

October 11, 2021

You just can’t go wrong with the Service Team at Lombard Ford. They are great all around. More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Oct 14, 2021 -

Lombard Ford responded

Thank you so much for your thoughtful review. Glad we could be of assistance. Your friends at Lombard Ford

October 09, 2021

My vehicle was towed in on Saturday afternoon, was ready for pick up Monday afternoon. Thanks for the fast turn around More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Lombard Ford responded

Glad that we were able to address your situation promptly. Thanks for letting us know that you had a satisfactory experience. Your friends at Lombard Ford

October 06, 2021

Very nice people. Helpful and knowledgeable. Very good service team. Helpful parts department although still waiting for mud flaps for new truck! More

by diannelynch2074
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Oct 06, 2021 -

Lombard Ford responded

Thank you Dianne for your kind words. We try our best to please our customers. Regrettably some circumstances are out of our control. Your mud flaps should be here shortly. See you then. :) Your Friends at Lombard Ford

October 02, 2021

Great service. The Works package is a great deal and we added new wipers too! More

by LF_DONOVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Lombard Ford responded

We all use and love the Works package. You're right, it's a great deal. Thank you for your business. See you next time... Your friends at Lombard Ford

September 30, 2021

My ABS modular went bad.you quoted me $1,700 to remove and replace. This price is 5 times higher that my best friend had his done for at another Ford dealer. I m having it done for $400.00. I’ll never com More

by zaniemba
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Lombard Ford responded

Which ABS module did we quote for or did we quote both of them? I don't show any record of us looking at your car unless the name is different than what you submitted this complaint as. I know I am not the one who quoted you even though you put my name as the person you talked to so I am flying blind here to try and rectify the misunderstanding. Please feel free to reach out and give me more information so I can look into this further.

Oct 01, 2021 -

zaniemba responded

I have the receipt from Lombard Ford for $136.93 on Invoice # 20029 for your diagnostic service. So who ever was at the service desk is the one that gave me the bill and the one who I talked to on the phone.

Oct 04, 2021 -

Lombard Ford responded

Thank you for that information. I looked it up and the module alone from Ford is $1056.67. So the other shop is either quoting the wrong module or they are using aftermarket or junkyard modules. Ford also has the module on backorder for 2 weeks. I looked to see if I can get the Ford module less expensive and I found one at wholesale price of $750 plus shipping. Again I do aplogize for any inconveniance with this.

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