Back

Lombard Ford - Service Center

Barkhamsted, CT

4.6
452 Reviews

452 Reviews of Lombard Ford - Service Center

Sort by
December 20, 2021

Service outstanding..waiting room terrible..water was empty and u should have coffee and tea as before.. More

by ZIMNEL
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Lombard Ford responded

Always pleased to hear our service is outstanding for you. Regrettably we aren't quite comfortable setting out the beverages just yet. We are conscientious of the fact that all is not well just yet. We look forward to getting back to normal sooner than later. Thank you for your patronage. We wish you all the best in the new year. Your friends at Lombard Ford

December 17, 2021

I bought a used Wrangler from Lombard Ford and have brought it back a couple times for service. They do a great job. They are fast and thorough at the same time. More

by tigger0677
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Lombard Ford responded

So glad to learn that you are satisfied with your Wrangler and the Service experience here at Lombard. Always grateful for your business. Happy Holidays to you and yours! Your friends at Lombard Ford

December 15, 2021

They didn't fix what the car was originally brought in for. I originally called and John answered the phone and i stated i was only calling for an appointment because the check engine light was on and i w More

by NRICH_05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Fogarty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John service manager, Mark Jones
December 09, 2021

Always know I can trust Lombard Ford! We have purchased 3 cars from Lombard and do all our maintenance with them! Lombard is the Best! More

by CS
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Dec 09, 2021 -

Lombard Ford responded

What a nice review! Thank you. Glad we have earned your trust and business over the years. Have a safe and happy Christmas and Happy New Year. Your friends at Lombard Ford

December 08, 2021

The staff at Lombard Ford is always pleasant..knowledgeable and helpful....and easy to work with. More

by JHEDUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Lombard Ford responded

Thanks for the complimentary review. We aim to please. Happy we did. Thank you for your business. See you next year. Your friends at Lombard Ford

December 04, 2021

Even with shipping issues and parts issues they still got my car fixed in a timely matter . More

by josephgioia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Dec 06, 2021 -

Lombard Ford responded

Again, we thank you Joseph for taking the time to share your experience with us. We do try to achieve the respect of our customers although some things are out of our control. Thanks again for your business sir. Your friends at Lombard Ford

December 03, 2021

Great service . Fair prices for a dealer . Nice waiting room . Integrity. Took great care of my mother in a emergency situation. A few weeks after my old car was totaled and they found me a perfect car at More

by josephgioia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Case
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
December 02, 2021

Superior service and follow up. I was given a loaner car while my vehicle was being worked on and the parts were coming in. My vehicle runs great and I am very happy! More

by Chris L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Dec 02, 2021 -

Lombard Ford responded

We're thrilled that you are happy with the service you receive here Chris. We apologize for any inconvenience while waiting on parts to arrive. Glad we had a loaner car for you. See you on your next service! Your friends at Lombard Ford

November 30, 2021

Friendly, knowledgeable staff and great technicians. I have been a customer for many years and will continue to purchase and service my vehicles at Lombard Ford. More

by DHUBERT01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Dec 01, 2021 -

Lombard Ford responded

We're always happy to assist you in any way we can. Truly appreciate your business and was look forward to helping you in the further. Happy Holidays. See you in 2022! Your friends at Lombard Ford

November 26, 2021

Highly recommend this dealership. Their service department is on top of everything, friendly and accommodating. More

by DOUGJLADDS513
Recommend Dealer
Yes
Employees Worked With
Drew Paris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Lombard Ford responded

Thank you Doug for your high praise of our Service Dept. Always happy to learn that our staff is doing a good job of keeping our customers happy. Happy Holidays to you and yours. Your friends at Lombard Ford

...
20
...