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Lombard Ford - Service Center

Barkhamsted, CT

4.6
448 Reviews

448 Reviews of Lombard Ford - Service Center

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December 08, 2021

The staff at Lombard Ford is always pleasant..knowledgeable and helpful....and easy to work with. More

by JHEDUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Lombard Ford responded

Thanks for the complimentary review. We aim to please. Happy we did. Thank you for your business. See you next year. Your friends at Lombard Ford

December 04, 2021

Even with shipping issues and parts issues they still got my car fixed in a timely matter . More

by josephgioia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Dec 06, 2021 -

Lombard Ford responded

Again, we thank you Joseph for taking the time to share your experience with us. We do try to achieve the respect of our customers although some things are out of our control. Thanks again for your business sir. Your friends at Lombard Ford

December 03, 2021

Great service . Fair prices for a dealer . Nice waiting room . Integrity. Took great care of my mother in a emergency situation. A few weeks after my old car was totaled and they found me a perfect car at More

by josephgioia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Case
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
December 02, 2021

Superior service and follow up. I was given a loaner car while my vehicle was being worked on and the parts were coming in. My vehicle runs great and I am very happy! More

by Chris L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Dec 02, 2021 -

Lombard Ford responded

We're thrilled that you are happy with the service you receive here Chris. We apologize for any inconvenience while waiting on parts to arrive. Glad we had a loaner car for you. See you on your next service! Your friends at Lombard Ford

November 30, 2021

Friendly, knowledgeable staff and great technicians. I have been a customer for many years and will continue to purchase and service my vehicles at Lombard Ford. More

by DHUBERT01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Dec 01, 2021 -

Lombard Ford responded

We're always happy to assist you in any way we can. Truly appreciate your business and was look forward to helping you in the further. Happy Holidays. See you in 2022! Your friends at Lombard Ford

November 26, 2021

Highly recommend this dealership. Their service department is on top of everything, friendly and accommodating. More

by DOUGJLADDS513
Recommend Dealer
Yes
Employees Worked With
Drew Paris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Lombard Ford responded

Thank you Doug for your high praise of our Service Dept. Always happy to learn that our staff is doing a good job of keeping our customers happy. Happy Holidays to you and yours. Your friends at Lombard Ford

November 24, 2021

The service department is excellent. They’re very accommodating and do a very thorough job. Their charges are also very reasonable. We highly recommend Lombard Ford or purchasing and servicing of For More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t recall the name of the person we dealt with when we pick up our vehicle but he was very polite and accommodating.
Nov 26, 2021 -

Lombard Ford responded

Thank you so much for sharing your opinion with others. We truly appreciate your sentiment, and your patronage. Stay safe and Season's Greetings. Your friends at Lombard Ford

November 24, 2021

Very friendly staff. Completion of work on time. Great Service Dept. Service area clean and orderly. More

by albertap14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Nov 26, 2021 -

Lombard Ford responded

We're humbled by your comments, and appreciate them. We hope others feel the same way. We certainly try to put our best foot forward. Thank you for our business sir. Your friends at Lombard Ford.

November 21, 2021

Everyone in service was very nice and provided a complete review of my camper van. More

by GEOCANDACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Lombard Ford responded

So nice to hear that every one treated you nicely and you got the information you needed concerning the Camper Van. Thank you for your business. Stay safe. Your friends at Lombard Ford

Nov 22, 2021 -

Lombard Ford responded

So nice to hear that every one treated you nicely and you got the information you needed concerning the Camper Van. Thank you for your business. Stay safe. Your friends at Lombard Ford

November 18, 2021

Emma was awesome this was the third time she helped me extend my warranty. Extremely Pleasant knowledgeable she remembered me. Top Notch customer service. More

by tbl299us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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