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Lombard Ford - Service Center

Barkhamsted, CT

4.6
448 Reviews

448 Reviews of Lombard Ford - Service Center

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July 11, 2024

Emma was very helpful with everything involved with getting my ford warranty. She answered every question and made the expierience effortless. Would reccomend A+ Customer Satisfaction ! More

by Hans
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2024

I’ve been coming to Lombard Ford since I purchased my car from them. The service department is outstanding, and I drive a long way to just have my oil changed there. I tried one of those “Quick Stop” oil c More

by JDC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Manns
Jun 12, 2024 -

Lombard Ford responded

We cannot thank you enough for sharing your experience with us. We certainly try to please everyone. Sometimes we experience constraints, but for the most part we're happy when our customers are happy. Always a joy to service you. Take care and enjoy your summer. Your friends at Lombard Ford

May 29, 2024

I purchased my extended warranty from Lombard and it couldn't have been easier. Emma was an amazing part of this transaction. She helped me with all of my questions and was a pleasure to work with. T More

by Boosted Dad
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Guisti
May 20, 2024

Easy scheduling for the service for my vehicle. Very good service all the way around! More

by dfamato1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Lombard Ford responded

We truly appreciate your business as well as you taking the time to let us know that you are satisfied. We do try to do our best! Thanks for your patronage and we look forward to assisting you in the future. Enjoy the summer holidays. Your friends at Lombard Ford

May 10, 2024

I have purchase ESP contracts on 4 vehicles personally and have sent at least 6 different friends to Lombard Ford and have purchased ESP on their vehilces. Emma was the last peron that handled the transac More

by Steve
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Lombard Ford responded

Hello Steve, Emma is a wonderful person and knows her product extremely well.. I have instilled to my team that we are here to assist customers to the best of our ability and help them make an informed choice.. Pressure is not part of our way of doing business. Thank you so much for choosing Lombard Ford! Rob Lombard

May 06, 2024

I am happy with Kyle's and Lombard's service. I would recommend Lombard Ford to others More

by Christopher Giordano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Lombard Ford responded

Lombard Ford truly appreciates you taking the time to share your experience with us Chris. It appears we need to work on a few points but thanks in advance for recommending us to others. Your friends at Lombard Ford

April 12, 2024

Set up wait appointment for a oil change and tire rotation-Got me right in service was fine More

by mejones20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lombard Ford responded

So glad we could get you an appointment in a timely manner. Thank you for your patronage. Your friends at Lombard Ford

April 05, 2024

Like always, had good service and the work was done on time. Very friendly people that work here. More

by PATHHIKER
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Lombard Ford responded

We certainly try to make all our customers, Service and Sales, happy when they leave here. Sounds like we did that with you. Appreciate you taking the time to let us know. Take care. Your friends at Lombard Ford

April 04, 2024

What a great experience, dealing with Emma! Very knowledgeable, quick response time. I would give her a 10+ if I could! AND….you can’t beat their prices! Thanks Emma! More

by mcrumb277
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2024

Staff at Lombard is top rate. A local dealership with a long history and an honest hardworking staff. The owner is personally involved and cares about his customers. More

by mbrault0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Lombard Ford responded

You're top rate your self. We sure have been here a long time, 42 years. We like to think we've got the knack of it now. ;) Thank you so much for entrusting us with your vehicle. Always a pleasure to see you. Your friends at Lombard Ford

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