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448 Reviews of Lombard Ford - Service Center
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January 07, 2022
Even though there are two dealerships nearby I prefer to go to Lombard Ford for my needs. The service department is excellent in diagnosis and service work it's a pleasure to go there go to Lombard Ford for my needs. The service department is excellent in diagnosis and service work it's a pleasure to go there More
by Gk
Verified Customer
December 30, 2021
Excellent service! Kind staff. Always professional. Service department explained all work completed. Will be back. Thank you. Great job! Service department explained all work completed. Will be back. Thank you. Great job! More
by Debra Paris
Employees Worked With
December 29, 2021
I've purchased Fords from Lombard for over 20 years. Their integrity and their knowledge of all of their car/ truck lines is the best I've experienced, but overall it is their honesty that brings me bac Their integrity and their knowledge of all of their car/ truck lines is the best I've experienced, but overall it is their honesty that brings me back year after year when it's time for a new truck or SUV. Lombard Ford and staff are the best I've ever worked with. More
by FAST427
Employees Worked With
Other Employees :
Dave Bettigole and Rob Lombard
December 27, 2021
Everyone is pleasant & great to deal with. The service area is always eager to help. area is always eager to help. More
by adyndiuk
December 21, 2021
Simply brought truck in for snow tire swap. Got a call from Service that two of the tire pressure sensors are broken and $300 to replace. Truck went in, all TPMS sensors fine, they swap tires and two sepa from Service that two of the tire pressure sensors are broken and $300 to replace. Truck went in, all TPMS sensors fine, they swap tires and two separate TMPS sensors on two separate tires failed simultaneously? I think not. And when they logged it on the service order, they wrote "Customer complains of broken tire pressure sensors" which is absolutely not true because the sensors were fine on drop-off, and they know it. The likelihood of a spontaneous double independent sensor failure that additionally happened strictly when the truck was in their possession is infinitely small unless they did something when it was in their possession. Then they went ahead and did a recall fix on my truck without my permission, on a recall item related to something I have never and will never use. At least ask me, because, you know, it is my property. All I wanted was a snow tire swap and I ended up with an almost $500 bill and unauthorized work done on the truck and they lied about my complaining of a broken TPMS sensor when I dropped off the truck. More
by HARRY150
Employees Worked With
John Doe
December 20, 2021
Service outstanding..waiting room terrible..water was empty and u should have coffee and tea as before.. empty and u should have coffee and tea as before.. More
by ZIMNEL
Employees Worked With
December 17, 2021
I bought a used Wrangler from Lombard Ford and have brought it back a couple times for service. They do a great job. They are fast and thorough at the same time. brought it back a couple times for service. They do a great job. They are fast and thorough at the same time. More
by tigger0677
Employees Worked With
December 15, 2021
They didn't fix what the car was originally brought in for. I originally called and John answered the phone and i stated i was only calling for an appointment because the check engine light was on and i w for. I originally called and John answered the phone and i stated i was only calling for an appointment because the check engine light was on and i wanted it to be checked and then fixed. When I dropped the car off I asked also to take care of a luggage rack recall and an oil change if they had time. While it was there a new hood assembly (we had been waiting months for since the OEM hood had rust bubbling the paint from the inside out) arrived, unknown to us. I called to ask when the vehicle would be ready, and John said " let me check" 5 minutes later he came back to the phone and asked if I had the vehicle or if they did. So I said "why would I call to check on it if I had it?" He said "hold on". 5 minutes later they informed me the new hood was in and the vehicle now would not be ready until the next day. They never called to inform me there were finally replacing it, to allow me adequate time to plan transportation to work the next day. When John called me the next day to let me know the vehicle was ready I went to pick it up. I asked why the check engine light was on and he said they didn't allow enough time to fully diagnose it, other than it was a cat code. I said well thats the original and only reason I made the appointment. He (the person I talked to when I made the original call for the service) said no, the mechanic only happened to notice the light when pulling it into the garage and simply ran a code and said he needed more diag time. So it left me with needing to schedule another appointment and be without my car for another day or possibly more. They tried to suffice me with no charge on the oil change, but id much rather have paid the oil change and had my original issue taken care of, and not be without a car for extra days. So I made an appointment, couldn't get over how unhappy I was with the situation and canceled the appointment and made one elsewhere. Then they emailed me telling me I owed an outstanding balance for the deductible on the new hood, which seemed fishy to me. Fishy, because, it was a warranties item and the issues with it were from a poor paint job at the factory, so it's not as if it was an insurance claim. Also, when I picked my vehicle up, lombard listed the service and parts charge for the hood as $0.00. Only now that I canceled my appointment are they emailing and claiming I owe more money. Its a real shame, I won't trust that place to touch another vehicle of mine after this. I always have bought my cars there because their salesman Mark Jones is a wonderful person and the best car salesman, he is straightforward with you, doesn't pressure you, doesn't lie and doesn't xxxxxxxx you. He's honest and relaxed and I would be happy buying cars from him for the rest of my life, but unfortunately, this issue with their service department has left me not even wanting to buy cars from them anymore. More
by NRICH_05
December 09, 2021
Always know I can trust Lombard Ford! We have purchased 3 cars from Lombard and do all our maintenance with them! Lombard is the Best! cars from Lombard and do all our maintenance with them! Lombard is the Best! More
by CS
