Lombard Ford - Service Center

Great Customer service team! Everyone is very polite and friendly! I will definitely return if needed! Everyone is very polite and friendly! I will definitely return if needed! More

The service advisor Kyle was easy to work with. Service technician Joe did an excellent job locating the source of my intermittent problem and discovered a more serious one in the process. Service technician Joe did an excellent job locating the source of my intermittent problem and discovered a more serious one in the process. More

Unfortunately I had to bring my vehicle back three times for the same issue. it appears that the third time was a charm. They did provide a courtesy vehicle each time. for the same issue. it appears that the third time was a charm. They did provide a courtesy vehicle each time. More

For some reason they missed rotating my tires. I had marked my tire with a chalk mark and the tire was not moved. I had marked my tire with a chalk mark and the tire was not moved. More

Always a please to deal with and no pressure to purchase additional services. The staff is always friendly and very easy going. I’ve never felt pressured by upselling. additional services. The staff is always friendly and very easy going. I’ve never felt pressured by upselling. More

Always get me in and out in a reasonable amount of time! Always do a good job Always do a good job More

The guys in the service department are always attentive when I’m there getting my service done. I’m very pleased with the customer service at Lombard. when I’m there getting my service done. I’m very pleased with the customer service at Lombard. More

Very professional, helpful and responsive. The team at Lombard Ford is top notch and will go back again. The team at Lombard Ford is top notch and will go back again. More

The best experience every. I would give 20 starts if I could. Very honest people and great customer service. I would give 20 starts if I could. Very honest people and great customer service. More

I asked before dropping my vehicle off on a Monday if they were sure it would be done the next weekend was told that the job would only take a few days. I never heard back from the so I called on Thursda they were sure it would be done the next weekend was told that the job would only take a few days. I never heard back from the so I called on Thursday to see is it was ready which they told me know and that is wasn’t going to be done for the weekend and wasn’t sure when they would be done till sometime next week. Which cost me a truck rental cause I needed my truck that weekend and they didn’t have my done like I was told it would have been when I dropped it off. And then this carried to the weekend after as will. They should of been up front with me when I dropped it off for the warranty work. Which after getting it back and the paper work the only put 8hrs of work into it but had it for just about 2weeks. More