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Lombard Ford
Barkhamsted, CT
1,151 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,151 reviews
October 19, 2023
Drew and Kyle were very helpful and courteous to me in regards to the brake issue I was having. They also explained the cost of the service very clearly. Greatly appreciate the excellent work done on regards to the brake issue I was having. They also explained the cost of the service very clearly. Greatly appreciate the excellent work done on the Camry, gents! It's been riding well and the brakes have been working well ever since I drove off the service lot. Keep up the great work! More
by Sdwyer0
Verified CustomerEmployees Worked With
October 18, 2023
kyle was great to deal with - was able to schedule me in for a new key and quick service with 2 days notice, on my new to me 2021 Expedition. I am happy with Lombard - we will continue to use them, as our for a new key and quick service with 2 days notice, on my new to me 2021 Expedition. I am happy with Lombard - we will continue to use them, as our family has for over 30 years. More
by john.mochak
October 17, 2023
I contacted Lombard Ford to extend my warranty and spoke to Emma. She was very pleasant and professional. She looked up my account and within minutes we had another plan that would work for me on my Super to Emma. She was very pleasant and professional. She looked up my account and within minutes we had another plan that would work for me on my Super-Duty Diesel. I have had several ESP through this dealership and have no complaints. Thanks Emma for your help. More
by dennis0782
Employees Worked With
October 08, 2023
Emma was so helpful, listened to my needs, and provided me with options and recommendations based on my situation. I highly recommend working with Emma for your car or extended warranty needs! me with options and recommendations based on my situation. I highly recommend working with Emma for your car or extended warranty needs! More
by d.buisser49
Employees Worked With
October 03, 2023
Been great to work with on two different warranty set ups! Have handled my claims with 0 issues! ups! Have handled my claims with 0 issues! More
by Nate
Employees Worked With
October 02, 2023
Emma was very pleasant, helpful and knowledgeable when it came time for us to renew our warranty. It was a pleasure to speak and work with her. It was the best customer service experience we have ever had. came time for us to renew our warranty. It was a pleasure to speak and work with her. It was the best customer service experience we have ever had. Great job Emma!!!!! More
by bph1731
Employees Worked With
October 02, 2023
Emma was the most helpful and professional that anyone could be. She made the process very straightforward and easy. I would not hesitate in recommending her to the utmost. could be. She made the process very straightforward and easy. I would not hesitate in recommending her to the utmost. More
by Rick M
Employees Worked With
September 30, 2023
This is the second time this dealership did recall work on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the interior, when brought to their attention all I get is “ sorry”. No respect for the vehicles they are servicing. I’ve used this dealership for over 25 years, bought several vehicles there, I can no longer recommend Lombard Ford. I am very disappointed how they have treated us, we will need to find a new dealership to service our vehicles. James Lagassie More
by JIM.LAGASSIE
September 29, 2023
emma is customer service in a human being and that says it all-go to her with confidence you are getting the absolute best. it all-go to her with confidence you are getting the absolute best. More
by rsabolyk
Employees Worked With
September 25, 2023
Emma was great to work with again. This is my second ESP from Lombard Ford. I traded my vehicle I had purchased the warranty for. I called to cancel and purchase another ESP for the ve This is my second ESP from Lombard Ford. I traded my vehicle I had purchased the warranty for. I called to cancel and purchase another ESP for the vehicle I traded for. Emma canceled the remaining time on my first warranty and applied my refunded amount to my new purchase. The process was seamless! I am now covered in my new to me F250. I will be calling Emma back to purchase another ESP for my wife’s new 2023 Ford Explorer! No other dealer comes to mind for me except Emma and Lombard Ford for my ESP needs ! More
by Rleemiller8
Employees Worked With
