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Lombard Ford
Barkhamsted, CT
1,139 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,139 reviews
August 02, 2018
excellent ESP warranty buying experience! We bought a certified used Ford Mustang, but the dealership wanted too much for the extended warranty. So we shopped around online and found two deale We bought a certified used Ford Mustang, but the dealership wanted too much for the extended warranty. So we shopped around online and found two dealerships that had the lowest prices for the warranty we were looking for. Lombard's was the higher priced of the two, but not by much, and when I told them the price of the other dealership, they matched the price! The best part of this whole buying experience was getting to work with Emma to purchase the Ford Premium care extended warranty. She was patient, and happily answered all of my questions, and made me feel truly comfortable in that I was buying the best product for me, given the amount of miles we would be driving the car per year. I also want to note that the person at the other dealership that is in RI (rhymes with blood) was not very helpful, he didnt have a very good attitude and was rather impatient. I almost hung up on him because of the way he answered my questions. So in the end, I've had the best extended warranty buying experience ever with Emma, and I hope to work with her again if I ever buy another Ford. More
by 1_UNHAPPY_ALMOST_CUSTOMER
Employees Worked With
July 20, 2018
Very comfortable place to buy a car! For me, buying a car is always stressful. But not this time. Steve Weir our salesman was very down to earth and easy to talk to. There was not any pre For me, buying a car is always stressful. But not this time. Steve Weir our salesman was very down to earth and easy to talk to. There was not any pressure to buy. All in all it was a pleasant experience. More
by Happy camper
July 13, 2018
I will buy another vehicle here! We explained to Dan what kind of vehicle we were looking for, we test drove a Ford Edge and purchased it. Dan is polite, listens to customer needs, We explained to Dan what kind of vehicle we were looking for, we test drove a Ford Edge and purchased it. Dan is polite, listens to customer needs, has great wit, makes customers relaxed and comfortable and answers any questions. Lombard Ford is lucky to have Dan as an employee! More
by sandy beach
Employees Worked With
Betsy Koenig, Daniel LoRusso
July 12, 2018
Simple Danny made this process, well, simple. I had recently totaled my previous car and found myself in the market sooner than I was prepared to be. Aft Danny made this process, well, simple. I had recently totaled my previous car and found myself in the market sooner than I was prepared to be. After stopping at Lombard found, I quickly realized the short trip was worth it. Danny listened to my wants and needs and found me the car I was looking for. The dealership layout is really inviting and the people their are not aggressive in any sense of the word. Once I fell in love with this Ford Focus, Danny put everything out on the table in clear terms that were easy to make a decision based off of. It goes without saying that the most important part of a sale is the follow through. Danny has been in contact a few times by texting my personal cell and making sure my experience was top notch and that my car was meeting my expectations. I have yet to deal with the service department as my car is still just a week old under my ownership, but I look forward to the chance. You can tell this is a top down company with a focus on customer service, so I anticipate any concerns to be met with care and a focus on resolution. More
by FrankV87
Employees Worked With
Michael (Finance Manager), Daniel LoRusso
July 11, 2018
ESP Plan Champions and My Heros This is the third time I have come to Lombard Ford, and Emma Allen in particular, to purchase a Premium Extended Service Plan for a new Ford truck tha This is the third time I have come to Lombard Ford, and Emma Allen in particular, to purchase a Premium Extended Service Plan for a new Ford truck that I bought elsewhere (I don't live anywhere near Barkhamsted CT). I was fortunate to have found them on line. Emma offered the best deal and went out of her way to save me money on the ultimate warranty. Amazingly, she even remembered me from my last purchase three years ago, and -- even better -- credited back half of that price toward my new plan. With Jack's support, Emma once again went above and beyond to ensure that I was satisfied and that we made the best deal possible. My advice: don't buy your ESP when you make the new purchase (anywhere else) at the usual 300% markup ... save your money and buy it on line from Emma at Lombard Ford ... then you can thank me. And all I can say is: Thank You Emma and Jack!!! :-) More
by Dark Knight
July 05, 2018
2018 Ford Explorer Excellent dealership all the way around!!! Everyone is so helpful and knowledgeable about the Ford products. If there is something that one does not k Excellent dealership all the way around!!! Everyone is so helpful and knowledgeable about the Ford products. If there is something that one does not know about they will immediately get the answer for you. I have been buying cars and trucks from them since 1994. I am from NJ but throughly enjoy my trip up there and the warm relationship that has developed over the years. I recommend Lombard Ford to my family and friends. More
by Laurence Burrows
Employees Worked With
Other Employees :
Mike Mans. , Mark Jones, Betsy Koenig, Jeff Tymosko
June 29, 2018
Ford ESP and Preium Maint Plans This is my second "go around" with Lombard Ford on the purchase of service plans for new vehicles. These plans are very cost-effective compared to "n This is my second "go around" with Lombard Ford on the purchase of service plans for new vehicles. These plans are very cost-effective compared to "normal" dealer prices and they represent great value. Lombard Ford's team is "top notch" at listening and finding the right plan to suit each individual buyer. They are professional, forthright, courteous, knowledgeable and friendly. Most importantly, they are easy to work with and always responsive. I like their plans so much, I wish they offered the same thing on other vehicles beside Ford products! More
by John W (Dallas, TX)
Employees Worked With
June 23, 2018
Excellent Great dealership! Everyone was very friendly and not pushy at all. Best place to buy a vehicle. Barbara Dew answered all my questions. She was the Great dealership! Everyone was very friendly and not pushy at all. Best place to buy a vehicle. Barbara Dew answered all my questions. She was the best person to work with. More
by 1maryannz
June 19, 2018
no pressure First time buying from Lombard Ford. The whole experience was a pleasure. From start to finish. No pressure sales. Treated with respect., Reminds me o First time buying from Lombard Ford. The whole experience was a pleasure. From start to finish. No pressure sales. Treated with respect., Reminds me of the way family owned dealerships were back in the past. Nice change from the boutique dealerships of today. Will recommend them to others. More
by new edge owner
Employees Worked With
Mark Jones
June 18, 2018
Perfect These guys know mustangs. That’s what I needed from a dealer. Lombard fit the bill. Look forward to working with the Lombard service team. These guys know mustangs. That’s what I needed from a dealer. Lombard fit the bill. Look forward to working with the Lombard service team. More
by Boss
Employees Worked With
