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Lombard Ford
Barkhamsted, CT
1,126 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,126 reviews
July 06, 2021
Emma Allen is an excellent person. Very straight forward and easy going. The purchase was a pleasant experience. Will come back when I trade for my next auto. and easy going. The purchase was a pleasant experience. Will come back when I trade for my next auto. More
by palmbayterry
Employees Worked With
Helpful July 01, 2021
For Protect Extended Service Plan Sales:Emma gave For Protect Extended Service Plan Sales: Emma gave herself 5 stars here, not me. She was so helpful and easy to talk to, she knew her stuff about For For Protect Extended Service Plan Sales: Emma gave herself 5 stars here, not me. She was so helpful and easy to talk to, she knew her stuff about Ford Protect (options, prices, coverage details...etc) and answered all my questions . She was courteous and considerate of her partner Jack who I had spoke with first giving me the option to reconnect with him. I've purchased at least 4 of these extended service plans for my trucks over the years and always from a local dealer here in Sacramento prior to this purchase to extend my current coverage. This experience was much better regarding price, service, options and convenience. I have to say I will be back talking with Lombard to get my next warranty. I also hope to work with or Emma or Jack when that day comes. Thank you Emma for the great experience yesterday! Derek More
by dm.office
Employees Worked With
July 01, 2021
The service team at Lombard is responsive and accommodating, currently servicing my 2017 Expedition. My relationship with this dealership goes back more than 30 years and their friendly reliabili accommodating, currently servicing my 2017 Expedition. My relationship with this dealership goes back more than 30 years and their friendly reliability is a constant. More
by TOMSTRUM
Verified CustomerEmployees Worked With
June 30, 2021
I can always expect a good service experience at Lombard Ford. Work was done quickly and correctly. Will continue to use them in the future. Ford. Work was done quickly and correctly. Will continue to use them in the future. More
by ts05909
June 28, 2021
I recently had the opportunity to work with Emma at Lombard Ford to renew my Ford ESP. Emma was very helpful and I got my ESP renewed. This is the 3rd renewal of my plan with Lombard and each has been Lombard Ford to renew my Ford ESP. Emma was very helpful and I got my ESP renewed. This is the 3rd renewal of my plan with Lombard and each has been wonderful. Wish I lived in Florida so I could work directly with them. Thanks again for your wonderful help. More
by roadrunnernm
Employees Worked With
June 22, 2021
Waste of time coming here, plan on losing your vehicle for 2-3 days for diag, that's from the owner himself.... for 2-3 days for diag, that's from the owner himself.... More
by Bynack23
Employees Worked With
June 16, 2021
Excellent service and repairs were completed in a cost wise fashion. Staff was friendly and helpful. The repairs were completed timely. I would recommend this service department to other customers. wise fashion. Staff was friendly and helpful. The repairs were completed timely. I would recommend this service department to other customers. More
by rayter74
June 16, 2021
Polly and Drew were very welcoming and made me feel very much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very unde much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very understanding I was delayed by traffic due to construction in route to the dealership. The only complaint I honestly have was I didn't get an email confirmation 24-48 hrs. prior to my visit verifying my date of service. More
by Sdwyer0
Employees Worked With
Other Employees :
Also to note: I greatly appreciate Mike Manns, your finance mgr. calling me to confirm my service appt. Greatly appreciated! He's always been esp. helpful., Polly Brancato
