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Lombard Ford

Barkhamsted, CT

4.8
1,161 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,161 reviews

December 27, 2021

Everyone is pleasant & great to deal with. The service area is always eager to help. More

by adyndiuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Dec 28, 2021 -

Lombard Ford responded

Always glad to learn that our customers have a pleasant experience when they're here. We strive to provide the best service! Happy New Years to you and yours. Your friends at Lombard Ford

December 21, 2021

Simply brought truck in for snow tire swap. Got a call from Service that two of the tire pressure sensors are broken and $300 to replace. Truck went in, all TPMS sensors fine, they swap tires and two sepa More

by HARRY150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Doe
Dec 21, 2021 -

Lombard Ford responded

You are correct that you came in for snow tires to be put on the truck. Your Tpms sensors need to be reprogrammed after every tire swap and if they don't start communicating when the computer tries to wake them then they need to be replaced because the batteries inside might not be strong enough to communicate with the Ford computer. They are covered under warranty and that is why we had to create a seperate line saying they aren't working and the computer automatically fills in "customer claims". You had a $100 deductible with your warranty and then you paid for the mounting and balancing of the snow tires and the tax. The sensors are sent back to Ford because they are warranty and they inspect them and look for faulty work of the dealership because they charge back the dealer if thats the case so as a dealer you can't claim things that the techs break as warranty. Your old ones aren't damaged the batteries inside them are just too weak to register. As far as the recall I apologize that your advisor didn't tell you about it at time of check in but we did need to order the part for it and he called you about that. Legally we had to do that recall because it was a fire hazard and that is why Ford made us do the recall. If you were that set against it you could have refused and then signed legal documents taking any liability off of Ford or any dealerships if something happens from that recall or any other recall that they put out. At the end of the day your bill wasn't $500 you paid $277. I am sorry that it came out to be more than you expected but and a little longer then you expected but it was all on the up and up.

December 20, 2021

Service outstanding..waiting room terrible..water was empty and u should have coffee and tea as before.. More

by ZIMNEL
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Lombard Ford responded

Always pleased to hear our service is outstanding for you. Regrettably we aren't quite comfortable setting out the beverages just yet. We are conscientious of the fact that all is not well just yet. We look forward to getting back to normal sooner than later. Thank you for your patronage. We wish you all the best in the new year. Your friends at Lombard Ford

December 20, 2021

The staff at Lombard Ford is great. Professional and pleasant to work with. Thank you. More

by LHAMILL0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It was a Saturday morning. Not sure the man's name.
Dec 20, 2021 -

Lombard Ford responded

Our staff is always thrilled to hear that their efforts are appreciated. Thank you so much for your patronage. See you in the new year! Stay safe. Your friends at Lombard Ford

December 20, 2021

Excellent customer service from Emma! Straight forward explanation of contract”Best pricing with 0% financing. More

by tip454
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2021

I bought a used Wrangler from Lombard Ford and have brought it back a couple times for service. They do a great job. They are fast and thorough at the same time. More

by tigger0677
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Lombard Ford responded

So glad to learn that you are satisfied with your Wrangler and the Service experience here at Lombard. Always grateful for your business. Happy Holidays to you and yours! Your friends at Lombard Ford

December 15, 2021

They didn't fix what the car was originally brought in for. I originally called and John answered the phone and i stated i was only calling for an appointment because the check engine light was on and i w More

by NRICH_05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Fogarty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John service manager, Mark Jones
December 09, 2021

Always know I can trust Lombard Ford! We have purchased 3 cars from Lombard and do all our maintenance with them! Lombard is the Best! More

by CS
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Dec 09, 2021 -

Lombard Ford responded

What a nice review! Thank you. Glad we have earned your trust and business over the years. Have a safe and happy Christmas and Happy New Year. Your friends at Lombard Ford

December 08, 2021

The staff at Lombard Ford is always pleasant..knowledgeable and helpful....and easy to work with. More

by JHEDUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Lombard Ford responded

Thanks for the complimentary review. We aim to please. Happy we did. Thank you for your business. See you next year. Your friends at Lombard Ford

December 05, 2021

Very nice , clean lobby , fair price . Parts took a while but no worries. Oil change in a few weeks More

by josephgioia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Dec 06, 2021 -

Lombard Ford responded

Thank you for being understanding about the wait time for parts Joseph. Regrettably every dealer is experiencing the same issue. We appreciate your patronage and will be glad to see you on your next visit. Perhaps we can get a 5 Star review after that visit. Your friends at Lombard Ford

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