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Lombard Ford

Barkhamsted, CT

4.8
1,161 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,161 reviews

March 03, 2022

Lombard is very easy to work with. Scheduling service is simple and the work is completed accurately and efficiently. Definitely my go to service location. More

by Danjohnson211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Mar 03, 2022 -

Lombard Ford responded

Thank you Dan for sharing your feelings about your experience. We truly appreciate your business sir. Stay well. Your friends at Lombard Ford

March 02, 2022

Emma was amazing. She was professional and very knowledgeable about all the warranty questions I had. Pleasant to interact with. Highly recommend! More

by Bobbi Jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Lombard Ford responded

Wow thank you! This is how we want each and every one of our customers to feel, thank you for sharing!

February 28, 2022

Very knowledgeable salespeople. Would buy again from this dealership. Very helpful and kind people. test More

by sbvhpc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Katz
February 26, 2022

I had a great salesman, very professional. , very knowledgeable about the car. Very happy overall More

by sheilamsmith27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Dew
Feb 28, 2022 -

Lombard Ford responded

Thank you Sheila for sharing your sentiment. Steve certainly knows the product and how to treat people. We're lucky to have him. Enjoy your Edge and if there is any thing we can do, or any questions you need answered, we're here for you. Your friends at Lombard Ford

February 25, 2022

This is the 3rd warranty I have bought through Lombard. I have dealt with Emma and Jack and they are excellent. Thank You. More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Guisti, Jr.
Mar 16, 2022 -

Lombard Ford responded

Thank you for your thoughts, our biggest goal is to have happy customers!

February 24, 2022

Good call on troubleshooting my car problem. I enjoy going there and talking to the very friendly people. They let me test drive one of the trucks. More

by PATHHIKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jones, John Cersoli
Feb 24, 2022 -

Lombard Ford responded

Any time you want to test drive any vehicle, we're here for you! So glad we were able to trouble shoot your problem for you. We truly appreciate your business. Take care until next time... Your friends at Lombard Ford

February 21, 2022

Great job guys! They checked for recalls and did find two. They had the parts and conducted the repair. More

by Denjal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
February 10, 2022

Long wait times - very high pricing (parts and labor) - dash error messages after service performed More

by SBALCEZAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Feb 11, 2022 -

Lombard Ford responded

Im sorry that the wait time felt long you came in for oil change and tire rotation, you also had a park assist light that comees on intermittenly which needed diag and then a tmps light on which we inspected. The only thing we charged for was the oil change and we informed you that your brakes 4mm and the tires are 4/32nds and under infact the rear passanger is tire is on the wear bars. We diagnosed that the front aid sensor is broken which is causing the intermitten issue and that the tires needed the air adjusted because they ranged from 28-49 psi. Im sorry that $26.43 in labor is too high of a price. Oil prices and have jumped drasticly and we are hoping they come down soon but unfortunately until they do I have to charge the prices based on what we are paying for the oil.

February 04, 2022

Lombard ford is a great place to do business with very reliable and they keep you informed on your car’s progress More

by freddyfriedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly, Barbara Dew, John Cersoli
Feb 04, 2022 -

Lombard Ford responded

We truly appreciate that you took the time to share your experience. We try to ensure every one is treated well. Thank you for your business. See you next visit... Your friends at Lombard Ford

February 04, 2022

We found no pressure by anyone . They answered any questions we had . it was a very friendly and relaxed experence. More

by EAGLEEARTH2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Jones
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