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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,166 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,166 reviews

November 27, 2024

Been doing business with them for years. This service problem took longer than expected but they had the expertise to solve it. Kyle is personal and informs me on updates for repairs. More

by LOOKINGFORMOOSE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Lombard Ford responded

We've appreciated your business over the years. Sorry it took a little longer than expected. Glad to hear Kyle kept you appraised during the wait. Thanks for the review. We hope next time we can get all Five stars. Enjoy your holidays and be safe. Your friends at Lombard Ford

November 25, 2024

Very friendly and attentive in the service department. Had to wait a little longer than expected for a standard 30K mileage maintenance but the quality of work was excellent. More

by albertap14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Lombard Ford responded

Regrettably sometimes the service takes a little longer than expected, but we appreciate that you think the quality of work was excellent. We'll try to do better with the wait time next time you visit. Thank you for your patronage. Wishing you happy holidays. Your friends at Lombard Ford

November 22, 2024

Happy Thanksgiving to a great organization! We all have a lot to be thankful for More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Lombard Ford responded

Thank you Gerry for thinking about us. We DO have a lot to be thankful for and we wish you a Happy Thanksgiving as well. Your friends at Lombard Ford.

November 19, 2024

Always a pleasure working with Lombard Ford service dept, honest, efficient and friendly! I always use Lombard for my service needs. More

by MARKEY.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Lombard Ford responded

We truly appreciate you using us for your service needs. It's a pleasure to have a satisfied customer such as yourself. Enjoy your holidays. Your friends at Lombard Ford

November 11, 2024

Very Happy with the experience. Jeff and Mike were very professional and courteous. We will be back. Thnaks! Chris and Teri Riley More

by chris.riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lombard Ford responded

We're so glad you found your experience with us to be pleasant. We do thrive to treat all our customers with the best service. It was certainly a pleasure to have met you both. We hope you enjoy your newly acquired vehicle for many years. Take care. Your friends at Lombard Ford

November 05, 2024

The service team at Lombard is top notch. They were ready for my appointment and handled everything as planned. I was able to get back on the road a few minutes early. I travel an hour to uti More

by Bill G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Lombard Ford responded

You're a favorite of ours. We appreciate your business and your attitude. We hope we'll be here for a long, long time and you will as well. Stay safe Bill! Your friends at Lombard Ford

October 11, 2024

always does an excellent job with my service appointments. Completes what was asked for and delivers my vehicles back when promised. More

by williamgreenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Lombard Ford responded

Thank you William for the great review. We appreciate your business as well as you taking time out of your day to share your opinion of our Service Dept. Your friends at Lombard Ford

Oct 14, 2024 -

williamgreenberg responded

Always a great service experience at Lombard Ford!

October 11, 2024

I was very satisfied with my 10k service on my F-150. Service team was very kind and helpful. More

by aszak3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Boudreau
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Oct 14, 2024 -

Lombard Ford responded

A hundred thanks to you for sharing your impression of our Service Dept. The guys are always humbled to learn they have done a good job. Take care and we'll see you next visit. Your friends at Lombard Ford

September 26, 2024

Lombard and its employees are always nice, I enjoy having my car serviced there. Nice waiting room, snacks, wi-fi. Like having a personal office. More

by Anniegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Boudreau
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Sep 27, 2024 -

Lombard Ford responded

We can't thank you enough for taking the time to let us know how much you enjoy visiting us. We truly appreciate you and your business. Stay safe! Your friends at Lombard Ford

September 17, 2024

Drew and his crew took great care of me and my truck. Very responsive and prompt. More

by Jsyolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Lombard Ford responded

That's what we like to hear! Thank you for having us as your Service Center. We truly appreciate your business! See you next visit. Your friends at Lombard Ford

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