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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,148 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,148 reviews

September 17, 2024

Drew and his crew took great care of me and my truck. Very responsive and prompt. More

by Jsyolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Lombard Ford responded

That's what we like to hear! Thank you for having us as your Service Center. We truly appreciate your business! See you next visit. Your friends at Lombard Ford

September 16, 2024

Quick and efficient service. Friendly staff. All work done well and on time. Great job. More

by Pmisset57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lombard Ford responded

Thanks so much for completing two surveys for us. Again, we appreciate your business and will thrive to do a great job each time you visit. Your friends at Lombard Ford

September 07, 2024

My wife loved the sevicce and dealling with Kyle enjoyed dealing with Lombard ford and will use the service department again More

by dcrath2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Lombard Ford responded

How very nice of you to take the time to let us know how satisfied your wife was with her latest visit. We aim to please although some times are more difficult than others. ;) We're very fortunate to have Kyle here with us. Thank you for sharing your thoughts. Your friends at Lombard Ford

August 29, 2024

I want to let everyone know about a concerning experience regarding the extended warranty services at this dealership. My daughter and I felt we were misled during the purchasing/transfer process, resulting More

by Tanaka30
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
George Fogarty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Guisti, Jr
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Aug 29, 2024 -

Lombard Ford responded

There was no improper or misleading actions on our part as alleged. We were contacted by Kelly R. and her dad Alex R. asking how a plan purchased by Kelly could be transferred to Alex. In fact, Kelly requested that we find out what the refundable amount would have been, if she chose to cancel the contract, once the Monthly Payment Program company's loan was paid in full, before she decided to move forward with the transfer of coverage. We did as she requested and provided her that information. At no time did we try to sway the customer to do one thing or another, we worked with them to complete the action they requested which was to transfer the coverage to Alex. We had no prior knowledge at the time of transfer that Alex planned to sell the vehicle within a relatively short period of time from the date of transfer. Had he told us his intentions then a deeper discussion of how to handle the matter could have taken place. The terms of the vehicle service contract pertaining to transferability are found in section 11a, where it also addresses the subject of cancellation once a transfer has been made which clearly states a transferred plan can't be cancelled for a refund.

Aug 29, 2024 -

Tanaka30 responded

Lombard Ford responded PRIVATELY on 8/29/24 4:23 PM There was no improper or misleading actions on our part as alleged. We were contacted by Kelly R. and her dad Alex R. asking how a plan purchased by Kelly could be transferred to Alex. In fact, Kelly requested that we find out what the refundable amount would have been, if she chose to cancel the contract, once the Monthly Payment Program company's loan was paid in full, before she decided to move forward with the transfer of coverage. We did as she requested and provided her that information. At no time did we try to sway the customer to do one thing or another, we worked with them to complete the action they requested which was to transfer the coverage to Alex. We had no prior knowledge at the time of transfer that Alex planned to sell the vehicle within a relatively short period of time from the date of transfer. Had he told us his intentions then a deeper discussion of how to handle the matter could have taken place. The terms of the vehicle service contract pertaining to transferability are found in section 11a, where it also addresses the subject of cancellation once a transfer has been made which clearly states a transferred plan can't be cancelled for a refund. Update 08/29/2024: As you can see, the dealership references the small print in the warranty contract that they knew was there but never bothered telling us. That's what I call a dirty way of not wanting to refund the money. We understand now why it was so convenient for the dealership to transfer a warranty from a daughter to a father. It's such a shame on your part. All this to keep our $3000

Aug 29, 2024 -

Lombard Ford responded

Lombard Ford Inc does not hold the funds for a the Ford Service Contract. Ford Motor Company makes the policies and the Dealers need to follow those policies. If Ford would accept the a cancellation from the third party of the service contract, they would send the funds to the dealer to refund the consumer. In this situation the transfer was completed by Ford transffering the ownership to the third party. Ford's rule is clear, the cancellation provision only relates to the person who the service contract was originally sold to. In no way does Lombard Ford Inc have control of the monies paid to Ford for the servicve contracts. If you believe Ford's policy is wrong, you will need to take this up with Ford yourself. In the 42 plus years Lombard Ford has been selling Ford Service Contracts we have transferred the service contracts many times and this issue has never arisen.

Aug 29, 2024 -

Tanaka30 responded

I am so glad that you mentioned that, Ford Motor Company did tryed to help my daughter and my self but you refused to reverse the contract back to my daughter's name as Ford Motor Company suggested doing, yes they told both of us that you as the dealership can reverse the contract back to my daughter's name and then we can have the refund. Ford Motor Company Also said that they can't make you do it but they can suggest on how to resolve this properly and your response to Ford Motor Company was we don't know how to do that. Once Again Shame on your Dealership. all this so you Don't have to refund the amount you're DUE. I sent an email to the President of Lombard Ford and no response. that clearly says a lot of Lombard way of doing business. BUYER'S BE AWARE

Aug 29, 2024 -

Lombard Ford responded

Unfortunately the person at Ford did not have the correct information. We cannot transfer a policy back once it is changed. The person at Ford let us know that we could not make a change as the first purchaser on the Contract was not you. If you were the originally purchaser Ford would be able to switch the ownership of the service contract, but you were not the original purchaser your daughter was and she transferred her contract to you. The person at Ford thought that you were the first person on the service contract and not your daughter. When Ford found out that fact that she was the original purchaser and not you, we were told that they could not switch it back to your daughter. If you doubt this, please contact Ford and let them know the real fact which was your daughter was the person who first bought the contract and not yourself. Before you slander us any further I would get your facts straight. If you can get Ford to reverse their policy we would be happy to accommodate you. If Ford decides they want to make a refund of the policy and they send it to us, we will gladly issue it to you, otherwise nothing else will be done. The money paid for the contract went to Ford Protect, Lombard Ford does not have control over Ford’s contract terms or policies.

August 24, 2024

I had my Shelby GT350 serviced at Lombard. Drew and his team were professional and were extremely helpful through the entire process. Drew and his team were very attentive to my needs and sho More

by Bill G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Lombard Ford responded

Hello Bill. We love Mustangs here at Lombard Ford and want you to love them just as much. Sounds like you do by taking such good care of it. Thank you for your patronage sir! Your friends at Lombard Ford

August 21, 2024

I purchased a Ford ESP Extended Warranty through Emma. The entire process was quick and easy. Emma made sure I got the best deal possible and did not try to "upsell" me. She is very knowledgable about all More

by mrock
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

Emma was very knowledgable and helpful. The ESP warranty purchase experience was remarkably quick and easy. Emma's entire focus was on getting the best deal for me. She gave me everything I More

by mrock
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Lombard Ford responded

Thank you so much. Emma does a great Job. She knows the Ford ESP product extremely well and is always here to help our values customers online with their ESP purchases.

August 19, 2024

We are so happy we chose to purchase our truck from Lombard.We will always be servicing our truck with you More

by Margiesdaycare123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Lombard Ford responded

We're happy that you're happy! We also thank you for taking time out of your day to let us know how happy you are! See you in the future. Stay safe. Your friends at Lombard Ford

July 21, 2024

George and Mike provided excellent customer service with purchasing our Ford Maverick. George is an excellent salesman and Mike made the paperwork and finance process a breeze. More

by Jeff Greenwood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mans
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Jul 22, 2024 -

Lombard Ford responded

Thank you again Jeff for taking the time to let us know your experience with Lombard Ford. You folks were great to work with and just know you're always welcome here for any reason. Enjoy the rest of your summer. Your friends at Lombard Ford

July 17, 2024

Emma was super helpful getting me setup with a new ESP warranty for my new car. She made the process of canceling my old warranty and applying the refund to the new warranty a seamless process! Thanks Emm More

by Bradford Mabry
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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