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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,151 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,151 reviews

June 15, 2023

Emma is a very pleasant person and very knowledgeable about Ford ESP warranty. She helped with my purchase of the warranty. Without her expert help I would have been lost in making the right decision. More

by johnriley223
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2023

I had a great experience working with Emma in purchasing a Ford ESP warranty. She is knowledge, courteous, friendly and professional. She assisted me in getting the plan I wanted, informed me on what to exp More

by ML350
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2023

Outstanding people to deal with. Knowledgeable, courteous, friendly and efficient. Emma Allen is a go to person for your Ford ESP Plan. She helped me get the plan I wanted, told me w More

by ML350
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2023

Gary Rodrigues was a great to work with and made the shopping experience smooth and enjoyable. More

by The Carpenter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Fogarty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Rodriguez
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Jun 12, 2023 -

Lombard Ford responded

We're all so glad that you had a good experience working with us to get you in the truck you wanted. We were always transparent with the price, you just had to make up your mind that the truck was worth buying it at the price. ;) We truly appreciate it and wish you nothing but a good time with the truck. Keep in touch and stay safe. Your friends at Lombard Ford

June 09, 2023

Excellent service performed by knowledgeable staff. Would recommend there services to friends and relatives. Very friendly staff also. More

by rayter74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Jun 12, 2023 -

Lombard Ford responded

We would certainly appreciate any recommendations to your friends and family. That will ensure we get to continue to meet great people like yourself. Thanks for your business and we look forward to seeing you again. Your friends at Lombard Ford

June 07, 2023

Efficient, Honest, trustworthy and friendly. I haven’t found a service department associated with a dealership that I trust more than Lombard Ford. It’s totally worth my drive and time to servi More

by JDC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Manns, John Cersoli
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Jun 07, 2023 -

Lombard Ford responded

We're honored that you feel you can trust us here at Lombard Ford. We truly appreciate the fact that we're worth your drive and time. Thank you so much for your business. See you next time... Your friends at Lombard Ford

June 07, 2023

George, Rob and Mike are awesome people to work with! !!!! I recommend that everyone looking for a great purchase and service experience to go there! More

by MMANS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Lombard, Mike Mans
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June 07, 2023

Great service oil change and vehicle check up completed. Appointment was on time no delays More

by APRIL7954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cersoli
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Jun 07, 2023 -

Lombard Ford responded

Glad you were able to get in and out in a timely manner April. We appreciate you using us for your service needs. We value your business. Your friends at Lombard Ford

June 07, 2023

Will never go back after my last experience. Had to go back 2 times after the initial time for a lite bulb to be changed. Had to have the bumper removed to retrieve the harness that the mechanic More

by Dschiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cersoli
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Jun 07, 2023 -

Lombard Ford responded

I apologize you had to make two trips in but you came at the very end of the day on the first one and we didn't have the time needed to take off the bumper in order to the head light assembly out. Which that had to be removed because the harness slipped inside the headlight into an area where it couldn't be reached. Ford designed that head light with a shell over the harness and if it slips inside then you have to remove the headlight which then requires the front bumper to come off. They have since changed that design because they realize that it is a poor design and the wiring should be external and the headlights should be able to be removed without removing the bumper. Believe me we don't want any of our customers having to wait for 5 1/2 hrs on anything let alone a headlight bulb. So again I do apologize for the inconvenience.

June 02, 2023

Thanks to George and Mike for an easy transaction. We got the truck I wanted at a nice deal. Would recommend to friends and family! More

by racer34748
Recommend Dealer
Yes
Employees Worked With
Mike, George Rodriguez
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Jun 02, 2023 -

Lombard Ford responded

Very nice of you to take the time to share your experience Joe. George and Mike truly enjoyed assisting you in your quest for the truck. We hope you enjoy it for many years to come sir. We're always here for you! Your friends at Lombard Ford

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