Lombard Ford

Very pleasant people who went far beyond the minimum to help me when i bought a used car. It was in excellent condition when I received it. I had to drive 100 miles each way but it was worth it. help me when i bought a used car. It was in excellent condition when I received it. I had to drive 100 miles each way but it was worth it. More

As usual Larry provided excellent service. I was in a bind because my Fusion 2010 started to make a whining noise and I needed the car for a trip in just a couple of days. When I brought in the car on Fr bind because my Fusion 2010 started to make a whining noise and I needed the car for a trip in just a couple of days. When I brought in the car on Friday Larry had one of the senior technicians take a ride with me to identify the problem. Then Larry scheduled the repair for Tuesday, the day after Labor day. I was able to pick up the car at noon on Tuesday. which was a great relief. The repair was done under warranty with no charge to me. More

I was a returning customer to this dealership. I have purchased numerous vehicles from Lombard and I have my car serviced by them. This car sale was unforseen and I was not at all sure what I wanted to purchased numerous vehicles from Lombard and I have my car serviced by them. This car sale was unforseen and I was not at all sure what I wanted to purchase. I was never pressured and both sales people allowed me the experince of driving a number of different ford and mercury models. I researched the ford fusion and spoke with a number of people who owned one. I was impressed with the information I got. I had some very specific requests for instance I wanted a car with a moon roof and I wanted a V6. The biggest plus about the two salespeople is they allowed me time to figure out what I needed and they found the perfect car for me. I think I was in the showroom 6 or 7 times before I was ready to make my decision. I also qualified for 0% financing which was extremely financially helpful. They hung in with me never getting annoyed as I changed my mind a number of times. The result was a car I really liked and enjoy driving, down to the color that I wanted. Buying a car when you are not really prepared for the purchase is stressful enough yet this was a pleasant and productive experience. It is because of the salespeople and they deserve an A+ rating. More

I had a total brake job done ,at least I paid for it, and I had a problem as soon as I pulled out of the lot! They told me to give it a little bit of time to get used to it and to give them a call back in a I had a problem as soon as I pulled out of the lot! They told me to give it a little bit of time to get used to it and to give them a call back in a week. When that week was up, I almost ROLLED MY CAR!!!! I was on 2 tires going around a bend coming off the highway. Guess what..... NO BRAKES!!!!!!I brought it back and they said it was fine. Just a little air in the line! OK! Well I still had problems! I finally took it elsewhere and they didn't even change the brake pads! AND I'M THE BLONDE!!!! UPDATE..... Lombard Ford contacted me. I am not sure what you ,the public, can see so I wanted to let everyone out there know that they contacted me after my post which was very nice. They wanted to rectify the problem which again was very nice but a little too late. I now have brakes but I had them installed by someone else so it would be useless to bring my car back to them now but the gesture was kind! More

Dave was extremely friendly, helpful, described the car features carefully, demonstrated ALL the car features (especially the convertible top procedure). I guess his experience operating a local restauran features carefully, demonstrated ALL the car features (especially the convertible top procedure). I guess his experience operating a local restaurant helped his approach. More

Great service! I bought my daughter a used car here last year and we are very pleased with it. They were also very helpful this year when we bought a new F350 utility truck. year and we are very pleased with it. They were also very helpful this year when we bought a new F350 utility truck. More

My husband and I recently purchased a used Volvo from Lombard Ford. It was exactly what we wanted at a competitive price. The staff was very friendly and knowledgeable. Lombard Ford. It was exactly what we wanted at a competitive price. The staff was very friendly and knowledgeable. More

Spent about 4 hours with Rob and his staff while leasing a new Explorer. The entire experience was enjoyable, a variety of vehicles was offered and we were given our choice of what we found. After we decid a new Explorer. The entire experience was enjoyable, a variety of vehicles was offered and we were given our choice of what we found. After we decided on a vehicle, the staff worked quickly to get both our vehicle ready and financing in place in less than 2 hours!! When we returned for the vehicle, we were explained the inner workings of our Explorer and received a crash course on My Ford which is great!! Overall our experience was excellent and I would recommend Lombard Ford to anyone!! More

After having service work done on my car at other shops, I have returned to Lombard Ford because I trust the quality of work that they do on my car. They are honest, efficient, and communicate well. If ther I have returned to Lombard Ford because I trust the quality of work that they do on my car. They are honest, efficient, and communicate well. If there is a delay during the repair, they tell me why and for how long. They are nice and they smile. Even when I change my mind about what work I want done on the car. Everyone at the dealership is friendly. The customer waiting area is clean and comfortable. More

We are very happy about our choice of dealership for the purchase of our new car. Corrine was wonderful. We felt that she was honest, did not push or rush us and was excellent about teaching us to use Blu purchase of our new car. Corrine was wonderful. We felt that she was honest, did not push or rush us and was excellent about teaching us to use Bluetooth programing. My non-tech husband is very comfortable using it because Corrine did an excellent job of explaining everything to him. We love the car and are very happy to recommend family and friends to Corrine and Lombard Ford. It is well worth the trip from Waterbury. Thank you. More