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Lombard Ford
Barkhamsted, CT
1,149 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,149 reviews
January 24, 2015
My New 2015 Escape Great team of people to work with. Best car buying experience of my life. Did not try to sell me what I did not need. Great team of people to work with. Best car buying experience of my life. Did not try to sell me what I did not need. More
by Suzanne
Employees Worked With
Rob Lombard
June 19, 2014
Suzi is Sensational! We just bought a gently used Ford Flex at Lombard Ford, and received fabulous service and a great price. Suzi in particular was friendly, knowledgea We just bought a gently used Ford Flex at Lombard Ford, and received fabulous service and a great price. Suzi in particular was friendly, knowledgeable and just fun to be around. I want to buy something else! More
by sallyapascale
Employees Worked With
Suzi Hughes
November 16, 2013
Thank you Jessica, for turning the negative issues around. Overall service here was okay, but I must say customer service and the owners desire to work with me on some difficult issues turned my opini around. Overall service here was okay, but I must say customer service and the owners desire to work with me on some difficult issues turned my opinion of this dealership around. More
by lcable
Employees Worked With
Jessica Wilcox
August 30, 2013
this was the 4th vehicle I've purchased from Lombard since 1987. My experience with Lombard and the team has been more than what you would expect as they have even stood behind there vehicles even after since 1987. My experience with Lombard and the team has been more than what you would expect as they have even stood behind there vehicles even after the warranty runs out. On this occasion I had the pleasure of dealing with Lou Credidio. Lou just knew what I was looking for right from the get go, brought me right to the vehicle I was looking for. A short time later Lou helped me sync me phone and I drove off in my new F150. It was a proffesional, quick and easy experience. Thanks, Lou! Jim S. More
by jstecewicz
August 06, 2013
After our 2011 Mustang convertible was totaled by a person who ran a red light my wife and I went back to Lombard Ford because of our previous, very pleasant, experience with them. They provided some person who ran a red light my wife and I went back to Lombard Ford because of our previous, very pleasant, experience with them. They provided some very timely help in settling our insurance claim and almost immediately had a new 2014 Mustang convertible for us to look at. We purchase the car at a very reasonable price and are very happy with the way things turned out. Mr. Peck is a very pleasant and knowledgeable person I wouldn't hesitate to do business with him again! More
by gregj77
July 26, 2013
I currently am driving a vehicle outside the Ford product line, but had noticed the sign posted on the sign of Lombard's building claiming "We service any vehicle, any make, any time", and had read quite a f line, but had noticed the sign posted on the sign of Lombard's building claiming "We service any vehicle, any make, any time", and had read quite a few very positive reviews about Lombard that I figured I'd give them a shot on repairs of my vehicle... some that were outside the norm. I was BEYOND impressed with the professionalism and courtesy of EVERYONE involved. I thank Jessica, Larry, and Betsy, for going over and beyond for me... and for tolerating my incessant questions. I also than my tech Brian, who came out personally, to discuss an issue with my vehicle of which I was unaware, and to his suggestion as to replacement. He was SO honest, he even stated, "It can probably wait, but not for long". I took his advice and gave permission for the part to be replaced... and he even stepped up and suggested a discount to the Service Manager Jessica! Name me ONE other Service Department at ANY dealer who'd do that??? I'm currently in the market for another vehicle, and have wanted a Ford for a while. Considering the Lombard Service Department has impressed me so well, I look forward to seeing just how impressive their Sales Department is! Thanks again to Jessica, Larry, Betsy, and Brian for FAR exceeding my expectations. You've gained a loyal Lombard customer!!! More
by BartenderPro
Employees Worked With
Jessica Wilcox, Larry Wright, Betsy Koenig, and Service Tech Brian
July 12, 2013
This week has been a whirlwind! Went to look and test drive a car on Tuesday morning with my father. Ed took such great care of us, researching and looking for exactly what we wanted. Went back home to drive a car on Tuesday morning with my father. Ed took such great care of us, researching and looking for exactly what we wanted. Went back home to explain and talk to my boyfriend about our options. My father then went back and forth between my boyfriend and owner Rob Lombard and it came to be that on Thursday we would go "test drive" and "look" at the car. Needless to say it was love at first sight with the car...when my father asked the question "how soon can they have the car" Mr. Lombard looked at the clock and said "You can be on the road, driving the car in an hour or so by 7:00." We were in shock! To say that Lombard Ford took care of us is an understatement. They went above and beyond (even making a racing helmet!) an inside joke which was awesome! Mr. Lombard even took the time, 45 minutes to explain every single feature of the car! We are ecstatic and I am personally excited because now there is finally a FORD back in our Savelle Ford Family. Thank you so much for everything! This has truly been a dream come true this week! More
by Mustanglindsay
Employees Worked With
Ed O'Brien and Owner Rob Lombard
March 28, 2013
Lou Credidio great to work with - listened to our needs and worked with us to obtain that ..... Joe Ferreira going the extra mile to give us a great deal. Everyone at the dealership is very friendly and and worked with us to obtain that ..... Joe Ferreira going the extra mile to give us a great deal. Everyone at the dealership is very friendly and works over & beyond to make sure you are satisfied. Great Experience !! Linda More
by lindamichael
Employees Worked With
Lou Credidio
March 15, 2013
We went to Lombard because we were searching for a used Mustang convertible, a 2011 or 2012, V6 Premium for my wife. We chose Lombard because they had the only used Mustang convertibles in the state. We Mustang convertible, a 2011 or 2012, V6 Premium for my wife. We chose Lombard because they had the only used Mustang convertibles in the state. We were pleasantly surprised when we arrived and met Mr. Peck. He was friendly, knowledgeable, and quickly made us feel at ease. In fact, everyone we ran into at Lombard was very friendly. We found the perfect car and bought it on the spot. We picked it up the next afternoon and it was spotless inside and out and under the hood. We found that they'd put new tires and new wiper blades on the car overnight. All in all, this was a very pleasant experience and I would highly recommend Lombard to anyone looking for a Ford, especially a Mustang. More
by gregj77
February 18, 2013
My wife and I picked up our new Edge from Lombard in October of 2012; the vehicle had been special ordered to meet our requirements and showed up exactly when it was scheduled to arrive. Ed O'Brien had October of 2012; the vehicle had been special ordered to meet our requirements and showed up exactly when it was scheduled to arrive. Ed O'Brien had kept us apprised of the build date and called me as soon as the vehicle arrived. The car was properly detailed and all ready to go when we arrived to take delivery. Corinne Markey helped my wife pair her phone with the Ford My Touch system and offered her a pleasant and thorough walk through of the various features. I returned this month for my first oil change and was very pleased with the friendly and personal greeting I received from their service manager, Jessica Wilcox. Kudos to Rob Lombard for hiring this girl to run his team of service personnel; she's bright and extremely pleasant and exudes the kind of warmth you want and expect when you're handing over the keys to your car for service work. While the vehicle was there, they did an update on the vehicle's software system as part of a customer satisfaction notification without me having to make a second appointment. If you're looking for a dealership that goes the extra mile, it's worth the drive to Lombard. We live fifty miles away, but we both feel that it was worth the extra time to do business with a place that actually cares about complete customer satisfaction. More
by BruceN
Employees Worked With
Ed O'Brien, Jessica Wilcox
