Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lombard Ford
Barkhamsted, CT
1,166 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,166 reviews
October 02, 2023
Emma was the most helpful and professional that anyone could be. She made the process very straightforward and easy. I would not hesitate in recommending her to the utmost. could be. She made the process very straightforward and easy. I would not hesitate in recommending her to the utmost. More
by Rick M
Employees Worked With
October 02, 2023
Emma was very pleasant, helpful and knowledgeable when it came time for us to renew our warranty. It was a pleasure to speak and work with her. It was the best customer service experience we have ever had. came time for us to renew our warranty. It was a pleasure to speak and work with her. It was the best customer service experience we have ever had. Great job Emma!!!!! More
by bph1731
Employees Worked With
September 30, 2023
This is the second time this dealership did recall work on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the interior, when brought to their attention all I get is “ sorry”. No respect for the vehicles they are servicing. I’ve used this dealership for over 25 years, bought several vehicles there, I can no longer recommend Lombard Ford. I am very disappointed how they have treated us, we will need to find a new dealership to service our vehicles. James Lagassie More
by JIM.LAGASSIE
Verified CustomerSeptember 29, 2023
emma is customer service in a human being and that says it all-go to her with confidence you are getting the absolute best. it all-go to her with confidence you are getting the absolute best. More
by rsabolyk
Employees Worked With
September 25, 2023
Emma was great to work with again. This is my second ESP from Lombard Ford. I traded my vehicle I had purchased the warranty for. I called to cancel and purchase another ESP for the ve This is my second ESP from Lombard Ford. I traded my vehicle I had purchased the warranty for. I called to cancel and purchase another ESP for the vehicle I traded for. Emma canceled the remaining time on my first warranty and applied my refunded amount to my new purchase. The process was seamless! I am now covered in my new to me F250. I will be calling Emma back to purchase another ESP for my wife’s new 2023 Ford Explorer! No other dealer comes to mind for me except Emma and Lombard Ford for my ESP needs ! More
by Rleemiller8
Employees Worked With
September 25, 2023
Emma was great to work with. She had answers to all of my questions and was very pleasant helping me extend my warranty. Highly recommended, She had answers to all of my questions and was very pleasant helping me extend my warranty. Highly recommended, More
by guitarbean
Employees Worked With
September 22, 2023
Emma was great. Explained warranty options well and made sure I understood what I was getting with the coverage. Explained warranty options well and made sure I understood what I was getting with the coverage. More
by Dave
Employees Worked With
September 22, 2023
they were tremendous i waited in a very clean comfortable area it was great. will recommend them comfortable area it was great. will recommend them More
by Barb and Dan Sargent
Employees Worked With
September 18, 2023
Very pleasant and friendly dealership. Salesmen was very polite and knowledgeable. They took their time toake sure I was happy and satisfied without any pressure. Salesmen was very polite and knowledgeable. They took their time toake sure I was happy and satisfied without any pressure. More
by Paul.jeannie
Employees Worked With
George Rodriguez
September 09, 2023
Great experience with my recent car purchase. They made the process easy! Would definitely go back. They made the process easy! Would definitely go back. More
by Will
