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Lombard Ford
Barkhamsted, CT
1,149 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,149 reviews
March 20, 2017
Honest, Easy, Great Experience I worked with sales rep Mark Jones and financing director Mike Mans and both were very helpful. The dealership was clean, well organized and well run. I worked with sales rep Mark Jones and financing director Mike Mans and both were very helpful. The dealership was clean, well organized and well run. Mark/Mike worked efficiently and scheduled appointments around my schedule. Mark was strait forward, direct, and fair (no dishonest sales tactics) and accommodated my particular needs. Mike was helpful with the financing and warranty process. I would strongly recommend working with this dealership if they have the car you are looking for. More
by Jesse
Employees Worked With
Mike Mans, Mark Jones
March 18, 2017
Forth mustang purchase Mustangs galore!! From V6 coupes & convertibles to GTs & Shelbys! Always a huge selection, great prices, and friendly service. Never felt pressured Mustangs galore!! From V6 coupes & convertibles to GTs & Shelbys! Always a huge selection, great prices, and friendly service. Never felt pressured into getting me "into" a car. More
by Lapenn877
Employees Worked With
Daniel LoRusso
March 13, 2017
Emergency repair Larry wright should be recognized for his prompt service and friendly manner. I had one of my work vehicles needing a new tire asap so my folks would Larry wright should be recognized for his prompt service and friendly manner. I had one of my work vehicles needing a new tire asap so my folks would be able to make it home before a blizzard came.. Larry went out of his way to insure we were back on the road the same day.. It has always been a true pleasure working with him over the years.. More
by Slthompson17
Employees Worked With
Larry Wright
March 09, 2017
Poor service advisor Made an appointment for the works oil change also told Betsy the sync system stopped recognizing the phone text option and that the transmission was s Made an appointment for the works oil change also told Betsy the sync system stopped recognizing the phone text option and that the transmission was shifting oddly an the car lacked take off power sometimes Appointment was made for 3:30 pm Works oil change was completed Then Betsy stated they didn't have enough time to atempt to fix the Sync system As a service advisor she should of thought before hand how much time was needed When I asked about the transmission shifting and lack of power Betsy said you never told me about that problem when I insisted and pressed her that I did tell her about it she then stated oh now l remember and further stated I don't walk on water you know. she tried to belittle me with the statement and tried to infer i was annoying her by questioning her she continued to not take ownership it was her fault she was at fault all she kept talking about was being pregnant More
by Focus se
Employees Worked With
Betsy Koenig
March 08, 2017
Great dealership had the truck i wanted, got a great price and good trade in price Mark was very helpfull. Bought our last 8 vehicles from Lombard. Always treated fair had the truck i wanted, got a great price and good trade in price Mark was very helpfull. Bought our last 8 vehicles from Lombard. Always treated fairly. when its time we will be back. More
by wayne9
Employees Worked With
Mark Jones
March 08, 2017
Best service ! Lombard Ford and their service staff are the best to deal with! Larry Wright got me right in today to check an issue with my car and I couldn't be h Lombard Ford and their service staff are the best to deal with! Larry Wright got me right in today to check an issue with my car and I couldn't be happier with the service I received. Thank you Lombard Ford!! More
by Deb
Employees Worked With
Larry Wright
March 07, 2017
So good Larry in the Service Dept. and all the folks at Lombard Ford are a dream to deal with. They are kind, knowledgeable and efficient. They are also fair. Larry in the Service Dept. and all the folks at Lombard Ford are a dream to deal with. They are kind, knowledgeable and efficient. They are also fair. We recommend Lombard Ford to anyone who will listen. They're simply the best. More
by Nappykink
Employees Worked With
Larry Wright
March 07, 2017
All around great dealership Lombard ford is a all around great dealership. Everyone was very helpful and easy to work with. My salesman dan was perfect !!! He was extremely helpf Lombard ford is a all around great dealership. Everyone was very helpful and easy to work with. My salesman dan was perfect !!! He was extremely helpful with all my questions on the phone before we even met and even better in person. Seems like everyone was just happy to be there and willing to help. More
by John419
Employees Worked With
Daniel LoRusso
March 07, 2017
Great bunch of people! I thoroughly enjoyed my experience purchasing my first brand new vehicle with the men and women of Lombard Ford. I am not a haggler and hate that type I thoroughly enjoyed my experience purchasing my first brand new vehicle with the men and women of Lombard Ford. I am not a haggler and hate that type of non-sense when buying a car. I ordered a Raptor which is not the most inexpensive vehicle. Nationwide, they are being marked up from $10-20k over MSRP. I got a fair and reasonable deal without any haggling or baloney. Mark Jones walked me through the process painlessly (well except for the pain of waiting for my baby to be born at the factory!) and professionally. I would definitely recommend this dealership. More
by Raptor!!
Employees Worked With
Mark Jones
March 07, 2017
Best experience ever!!! I've purchased several vehicles and have done business with other dealerships in the past. But I have to say I have never dealt with a better more hon I've purchased several vehicles and have done business with other dealerships in the past. But I have to say I have never dealt with a better more honest dealership than this one. Dan was awesome and very knowledgeable on the vehicle I was purchasing. At no moment I felt pressured or uncomfortable with the experience. If anyone is ever looking to buy a ford they would be missing out if they didn't shop at this dealership. More
by Mustang17
Employees Worked With
Daniel LoRusso
