Lokey Volkswagen - Service Center

Honored an earlier quote they did on a car I recently purchased, service was done I one day on replacement of the timing chain. Like how he managed our repairs & communications purchased, service was done I one day on replacement of the timing chain. Like how he managed our repairs & communications More

Don’t mind doing a service rating because it was a nice place to work with. But typing 25 words on a survey is a little much. The guys were great in the service department. place to work with. But typing 25 words on a survey is a little much. The guys were great in the service department. More

I purchased my car in October and had to bring it in a couple weeks later for a sensor on the left turn signal. Mechanic said there was nothing wrong. Had to bring it back in last week to find that there couple weeks later for a sensor on the left turn signal. Mechanic said there was nothing wrong. Had to bring it back in last week to find that there was indeed a problem. I was told roof racks would be ordered for me and they would call when they were in...never had a call I had to call them. Got a loaner car that smelled so badly of smoke. Brought it back in to have work done and there was no appointment for me when I spoke to someone the day before and I just happened to get lucky on someone not needing their loaner so I could get back to work. Communication is definitely not a strong factor. More

Danny ; service contact, was very punctual and courteous. The transaction was efficient and timely. Great service call, always a pleasant and professional experience when needing car care. The transaction was efficient and timely. Great service call, always a pleasant and professional experience when needing car care. More

Excelent they are so Amazing and profesional!! Always a smile and problem solving . I trust them !! Thank you It’s the best !! So satisfied!! I love them!!! smile and problem solving . I trust them !! Thank you It’s the best !! So satisfied!! I love them!!! More

Service department went above and beyond to help with my car maintenance. Not only did they deliver the bad news when my transmission went out on my Jetta; they provide me with affordable options utilizing car maintenance. Not only did they deliver the bad news when my transmission went out on my Jetta; they provide me with affordable options utilizing out of the box thinking. More

for the same problem and same symptoms went twice to delearship. First time my car was there from Jan.23rd to February 17, but on invoice it was indicated .only 2 weeks. I was told dealership is too bus delearship. First time my car was there from Jan.23rd to February 17, but on invoice it was indicated .only 2 weeks. I was told dealership is too busy and that I have to bring my car in a week and leave it there again. You can call 10 times, nobody ever answer call in the service and at first visit I was advised by manager to go to different dealership, because no mechanic wants to fix my car (why??). Indeed, mechanic denied to work on my car, just because I asked him if he is a good mechanic ( he was new, I saw him there first time. He came from Kuhn). Thats why my car had to wait there until my mechanic would come. It was dangerous to drive like that. I paid second time as well for the same problem with the same symptoms. I asked about warranty and got negative answer. Brian said this time they know what the problem is. There is no way in the world manager to answer my call or call back.To get Brian on the phone, I have to call at least 4 times and luckily some other manager will find him to call me. By the way, on Feb. 17th I got car back thanks to scheduling manager. She found out, that my car is there for already 20 days and interfered, otherwise my car would stay there longer. Kayle is only interested in financial success and customer is the last case. When he found out that Brian rented car for me ( I insisted, because I had to drive to work), Kyle was furious, that department will pay for rent. At the end, everything worked out. Clearly they included rental money in my invoice in a hidden way. Service manager saw me second second time and he didnt ask, why I am here in such a short time . When I asked him if he has a min for me, he said he is very busy, but he will make me favor. I could say more, but enough. 4 star for quality of work for the second time. In all this automechanic Mark was the best as always. He always wirk on my car in a spite of others turn me down. At least this is what Kyle told me and this is why he adviced me to try different dealership. More

The staff is very nice , but the service is not so good, i brought my car in for a service and a complimentary car wash . Im not sure what is included in the complimentary car wash but the inside of my car i brought my car in for a service and a complimentary car wash . Im not sure what is included in the complimentary car wash but the inside of my car was not touched and the outside was left dirty , they did not even do so little as to clean the windows . Everything was still dirty and it looked the same way i dropped it off More

AMAZING service! Everyone was super friendly and I can’t wait to go back (hopefully for a non-emergency reason). I cannot recommend their service enough. wait to go back (hopefully for a non-emergency reason). I cannot recommend their service enough. More

Ive honestly had a lot of problems with my car since I’ve had it. I heard my tire sensor needs to be replaced when I actually did it already 2 years ago. Oil changes are cheaper here than other places but it had it. I heard my tire sensor needs to be replaced when I actually did it already 2 years ago. Oil changes are cheaper here than other places but it takes longer here and I never know the end results of everything. More