Lokey Volkswagen - Service Center

I received an email stating I needed an oil change, via the email I scheduled my appointment, I received emails to remind me of my appointment, and a phone call to verify I was going to show up to my appoi the email I scheduled my appointment, I received emails to remind me of my appointment, and a phone call to verify I was going to show up to my appointment. When I go there I checked in and waited, waited and waited close to the 3 hr mark. On what planet does it take 3 hours for a oil change and tire rotation. When i was checked out I was told the tire rotation would be comp'd and I should of be routed to the express service section for my oil change....lol Mind you that is an internal process and I have no control in where the service desk aligns their work efforts. Regardless of the placement, how does a service manager justify 3 hour oil changes when the person has a legit scheduled appointment. In my opinion 2hrs of my earning potential was stolen out of my pockets that day. More

The Service manager Kyle is AMAZING!!! He listens to your concerns and goes above and beyond. I am so thankful for him. One happy customer! concerns and goes above and beyond. I am so thankful for him. One happy customer! More

Brian and Kyle treated us like we were their most important customer, I did not have an appointment but they checked my problem and explained the issue in easy to understand terms.. arranged for a lo important customer, I did not have an appointment but they checked my problem and explained the issue in easy to understand terms.. arranged for a loner car and scheduled the work. VERY PROFESSIONAL!!! More

Chris (in service) and Mike (in sales) are two outstanding guys who always go above and beyond to ensure great service! Thank you guys so much outstanding guys who always go above and beyond to ensure great service! Thank you guys so much More

Glad they took me in but price estimate Wobbled from Glad they took me in but price estimate Wobbled from final charge . Service workmanship was very good. I couldn’t understand why I called 1 hr befor Glad they took me in but price estimate Wobbled from final charge . Service workmanship was very good. I couldn’t understand why I called 1 hr before asked and waited for OK to come in and then told - you’re not on schedule I do not know who you spoke with . There should be paper trail record at all times about schedule and who told what to customer about appointment , cost estimate etc instead I got ‘I do not know who you spoke with and what price you were told “ I felt like it was ‘bait and switch time’ At Lokeys. I like consistent honesty. More

My visit was excellent. No BS.. got the work done quickly and correctly. Eric in service always is spot on. Works through issues and communicates effectively. and correctly. Eric in service always is spot on. Works through issues and communicates effectively. More

I have sent a review 2 times already. I was not pleased with my last service as I did not think my concerns about the car brakes were addressed. I waited 4 hours for an oil change and a car wash I would with my last service as I did not think my concerns about the car brakes were addressed. I waited 4 hours for an oil change and a car wash I would have said no thank you to the car wash as I know from experience it keeps you waiting longer. I don't know who the tech was. Previous service appointments with Antonio were great but I was told he no longer worked there. I can't rate any of the suggestions because I don't know what was or was not done. More

Ended up being $200 more than what they said was a high side guesstimate but was done quick everyone was very helpful even washedit for me side guesstimate but was done quick everyone was very helpful even washedit for me More

Best repair shop ever. The service advisors are the best at keeping me informed of any problem or service that I may need. I have been using Lokey Service ever since I purchased my vehicle in 2015. Thanks at keeping me informed of any problem or service that I may need. I have been using Lokey Service ever since I purchased my vehicle in 2015. Thanks for the great service. More

Outstanding professional employees a pleasure to be served by all 🥰 friendly courteous keeping you fully informed on the service which is being performed. To finish it off a perfectly clean car in ret served by all 🥰 friendly courteous keeping you fully informed on the service which is being performed. To finish it off a perfectly clean car in return.Coffee and snacks makes the waiting delightful.we are also customers at the Mercedes Dealership! More