Lokey Volkswagen - Service Center

Eric was very pleasant and helpful the only reason this is not a 5 star is length dealer had my car for repair was a little excessive. is not a 5 star is length dealer had my car for repair was a little excessive. More

Great service by Danny Wagner. Professional, helpful, and efficient. Car was very clean when I picked it up. Service completed quickly. Oil change and tire rotation efficient. Car was very clean when I picked it up. Service completed quickly. Oil change and tire rotation More

Very pleased with the way Chris helped my daughter when her Passat broke down while on vacation. He took good care of her-problem solved! her Passat broke down while on vacation. He took good care of her-problem solved! More

As always everything was smooth and on time! Will come back for anything! My only complaint is when picking up my car, the woman (Delores?) was very confused. She kept telling me my car was already picked back for anything! My only complaint is when picking up my car, the woman (Delores?) was very confused. She kept telling me my car was already picked up, then told me my car wasn’t there, then took me to the key box to try to find my keys (each key looked pretty much the same so was fruitless.) she was very hard of hearing and looked up my name wrong about 3 times until i wrote it down on paper and she saw how to spell. Took quite a long time to pick up. More

First time in was great, those time was not. 10:00 AM appt for oil change, tire rotation, cabin filter changer. Told 1 and half hours---3hrs!! appt for oil change, tire rotation, cabin filter changer. Told 1 and half hours---3hrs!! More

Very professional staff. I recommend them 100%. The site is very clean and they offer free coffee and free snacks. The waiting wasn’t to long. is very clean and they offer free coffee and free snacks. The waiting wasn’t to long. More

I love the service department. But I don’t like the long wait Brian makes it all worth it. He’s the best employee ever. wait Brian makes it all worth it. He’s the best employee ever. More

It was very clean, also very efficient. The one I needed It was very clean, also very efficient. The one I needed to speak with was cordial, patient and answered all my questions. Job is done in A little l It was very clean, also very efficient. The one I needed to speak with was cordial, patient and answered all my questions. Job is done in A little longer than I expected but it was fine . More

No longer wash car after service. Overall experience has declined. Probably the COVID excuse? Not nearly as friendly as they used to be. C’est la vie... declined. Probably the COVID excuse? Not nearly as friendly as they used to be. C’est la vie... More

Eric is always a pleasure to work with. Great service and always looking out! He made sure everything was taken care of efficiently. A great visit altogether. always looking out! He made sure everything was taken care of efficiently. A great visit altogether. More