Lokey Volkswagen - Service Center

Quickly diagnosed problem of my towed in VW and commuted the same to me. Fixed the problem the same day and quickly returned it to me. the same to me. Fixed the problem the same day and quickly returned it to me. More

Trust me, I'm painfully aware of the supply chain issues facing the country right now. That was taken into consideration before writing this. My car spent a total of 8 weeks at Lokey and still isn't fixed facing the country right now. That was taken into consideration before writing this. My car spent a total of 8 weeks at Lokey and still isn't fixed. My sunroof wouldn't close. The sunshade wasn't a factor in me bringing the car in. It still worked properly. They said that the motor would be replaced, and then was TOLD that they were ordering a replacement sunshade. I got the car back later on that week. The "Master Technician" installed this first replacement sunshade "crooked to the naked eye". The shade was an inch different from driver's to passengers side. Upon trying to close the sunroof, the crookedness caused the mechanism to lock up again. I dropped the car back off to them at the beginning of October. Almost 7 weeks later, I get the call to pick my car up. Still can't close the sunshade. The car has to go back once the "replacement" replacement sunshade comes in. That'll be fixed when I bring it back in. They only partially restored my headlights after being on their lot for all of October and half of November. That will be fixed when I bring it back in. They gouged metal out of the top of my car's roof from the removal and storage of the convertible top. That will be fixed when I bring it back in. They damaged the glass that the sliding roof slides on top of from the removal and storage of the convertible top. That will be fixed when I bring it back in. All kinds of mysterious little dings, dents, scuffs and buffs are on my car now. They'll check it out when I bring it back in. They called me on a Thursday to finally pick my car up(that they said was just finished). I arrived 45 minutes after THEY called me to a car with a dead battery! That battery only goes dead after it's been sitting unlocked for more than 48 hours. When did y'all finish my car again🤔? Chris Cosgrove in Service is pleasant enough, but even HE can't make up for poor attention to detail by someone that is claimed to be a Master Technician. More

I always appreciate working with Chris in particular but everyone at the service center is friendly, courteous, and attentive. everyone at the service center is friendly, courteous, and attentive. More

Nice job on my Beetle tune-up and oil change, good hand wash. Wish my automatic lights or my SiriusXM radio weren’t turned off. Great waiting room- I appreciate the drink and donut while waiting. wash. Wish my automatic lights or my SiriusXM radio weren’t turned off. Great waiting room- I appreciate the drink and donut while waiting. More

Fast,friendly, efficient, all around good service. I came and waited while my vehicle got an oil change and waited while my vehicle got an oil change More

Excellent, friendly service! Everything fixed, and covered by warranty! Great also to get rides with the courtesy car. covered by warranty! Great also to get rides with the courtesy car. More

Had a 11 am oil change appointment- was told wait time would be 2 hrs so I said I would wait at dealership- ended up taking 4 1/2 hours would be 2 hrs so I said I would wait at dealership- ended up taking 4 1/2 hours More

Wouldnt help with battery that was out of warranty by 2 months. Last week while getting my wife’s car an oil change the same guy replaced a battery for a female at no charge. Don’t know why I couldn’t get months. Last week while getting my wife’s car an oil change the same guy replaced a battery for a female at no charge. Don’t know why I couldn’t get the same service with the amount of money I spent on my car More

Danny in service is terrific, he always gets my car into service and serviced/repaired correctly the first time. service and serviced/repaired correctly the first time. More

Very good diagnosing and repairing problem.Eric is Very good diagnosing and repairing problem. Eric is great in service. Good communication and solid customer focus. Very good diagnosing and repairing problem. Eric is great in service. Good communication and solid customer focus. More