Lokey Volkswagen - Service Center

Great. Brian snd Nick are super helpful. They arranged a rental and called me with updates. I am happy with the service Brian snd Nick are super helpful. They arranged a rental and called me with updates. I am happy with the service More

I've been dealing with Lokey for 4 years and I will not go anywhere else for car business , Bryan & Joe Haig are very exceptional.. they go above and beyond to make sure I get everything I want.. they make go anywhere else for car business , Bryan & Joe Haig are very exceptional.. they go above and beyond to make sure I get everything I want.. they make shopping and service on my car a happy thrilling experience!! Thanks guys !!!! More

In 2018 I bought a 2018 Ford F150 from Lokey Volkswagen. The truck had 16000 miles on it, was lifted, had 35" mud tires on it, and the interior was changed from cloth to leather. The truck was beautiful! I The truck had 16000 miles on it, was lifted, had 35" mud tires on it, and the interior was changed from cloth to leather. The truck was beautiful! I bought the truck, and The salesman suggested I get the extended warranty that would cover me up bumper to bumper up to 100,000 miles. I went ahead and purchased the extra warranty as well because I was traveling a lot so mileage /warranty was a small concern. Fast forward to May 2022, the transmission and both front wheel bearings went bad. I took the truck to my local Ford dealer, and the extended warranty company denied my my claim stating "The tires and lift altered the truck and led to the failures". I was a little miffed over this since I didn't alter anything, this was the way I bought it and an extended warranty was sold to me with it. I called Lokey to get assistance with the warranty company and they couldn't get them to approve it either. Lokey offered to refund the $5000.00 I paid but the repairs we're going to cost twice that amount. After several conversations with Lokey representative Kyle Childers, he offered to replace the transmission and wheel bearings If I could get the truck over to him in Clearwater from Melbourne. I paid the expense for towing the truck and Kyle did the rest (even providing me with a loaner until mine was ready). A lot of dealers would (and could) have said sorry all we have to do is refund what you paid for the warranty. Kyle decided to take the high road instead and ultimately do the "right thing". Some times doing the right thing costs a business money. I'd like to thank Kyle Childers and Brian Belviso for doing just that, "the right ". I would highly recommend Lokey Volkswagen to anyone purchasing a new or used vehicle. More

Went in for a basic oil change and to check my tire due to losing air with a 5 point inspection came back out to drive away and tire sensor said low air, windshield washer fluid said low. Wondering what ha to losing air with a 5 point inspection came back out to drive away and tire sensor said low air, windshield washer fluid said low. Wondering what happened to my 5 point oil inspection? Did they even change the oil????Hmmm…. No oil sticker placed in window. Took my car back into shop 2 times once to check tire and then again because low windshield fluid. More

Thanks for your good service. I feel good when take my car and running god I feel good when take my car and running god More

Brian had me in and out and very professional , definitely recommend for my next service definitely recommend for my next service More

They went above and beyond to help me. Very nice and great communication with everything. Very nice and great communication with everything. More

Not totally pleased. There was a hint a shenanigans that generating some distrust created by the sales associate. A $98 analysis fee to give me a best guess…. The There was a hint a shenanigans that generating some distrust created by the sales associate. A $98 analysis fee to give me a best guess…. Then the sales associate said he would not reset the “Inspection Now” light because he wasn’t sure when I last changed my oil……? Even after I reminded him that the 2 “idiot lights” (inspection now / oil change) we’re not related…. Goofy…. Or, one of us is perceived to be an idiot by the other. Whom is it? Please feel free to reach out. And may I remind you, you asked for my feedback. Bryan Martinez (334) 221-8766 zenitramnayrb@yahoo.com More

Best staff at any dealership I've ever been to. Always greeted with the warmest welcome. Not to mention I never feel like I'm being taken advantage of. Bought 3 cars from them and when ready, I'll Always greeted with the warmest welcome. Not to mention I never feel like I'm being taken advantage of. Bought 3 cars from them and when ready, I'll buy from them again. More

Gene in service was so friendly. He's an asset to the company. They were very busy but set expectations ahead of time with me regarding my wait time. He's an asset to the company. They were very busy but set expectations ahead of time with me regarding my wait time. More