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1,435 Reviews of Lokey Volkswagen - Service Center
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January 28, 2014
The first time I took my car to Lokey Volkswagen for service, I brought my car home and it leaked oil all over my garage. Strike one! I brought the car back so they could correct the problem. They said service, I brought my car home and it leaked oil all over my garage. Strike one! I brought the car back so they could correct the problem. They said it would take 45 minutes, but instead I waited for 4 hours. Strike two! The third time I took my car for an oil change, I picked it up and noticed a huge dent in the driver side door. Someone in their service department dented the car and never brought it to my attention. Luckily I saw the dent before taking the car home. Strike three! This service department is the worst I've seen, and I will never go back. I'd rather drive 40 minutes to the next closest Volkswagen dealership for my service. More
by awurr
Employees Worked With
James Cochran
September 24, 2013
I had a Phaeton which was serviced at Lokey VW for the past two years. Service was always done as scheduled/promised, ride back/forth to the dealer to make it easy. Dale was excellent at finding a service past two years. Service was always done as scheduled/promised, ride back/forth to the dealer to make it easy. Dale was excellent at finding a service solution that would solve the problem without busting my budget. Car always washed and cleaned when i picked it up. I am used to a high level of service from BMW and MBZdealers, and Lokey VW did an excellent job as well. More
by MBZROD
Employees Worked With
Dale in Service
October 31, 2012
Worst dealership and service I've ever been to. The service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. More
by Jniles1983
Employees Worked With
Bryan in service department
June 15, 2012
I had to do maitanance for 40 000miles. Dale estimated this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 More
by My_VW
Employees Worked With
Dale
