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1,432 Reviews of Lokey Volkswagen - Service Center
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March 22, 2018
great customer service! After I went through a miserable experience getting the top replaced on my Beetle convertible (shop that my insurance co. used)--I went to Lokey to ge After I went through a miserable experience getting the top replaced on my Beetle convertible (shop that my insurance co. used)--I went to Lokey to get it done properly! Kevin took care of me from start to finish & was very sympathetic to the bad experience I had endured. Progressive should have let me bring the car to Lokey VW in the first place of course--but at least Kevin made things right once I finally got it to Lokey! More
by ginnyb52
Verified CustomerEmployees Worked With
Kevin Mandy
March 22, 2018
Amazing Customer Service Eric in service department was not only very knowledgeable but also very helpful with dealing with my insurance co. Great experience that ensured all Eric in service department was not only very knowledgeable but also very helpful with dealing with my insurance co. Great experience that ensured all of my future business! More
by Igor
Employees Worked With
Eric Northcraft
March 22, 2018
Timely, efficient & thorough service A few days before my Jetta GLI was due for its 30,000 mike service, my battery died late in the afternoon. I called Lokey, had AAA jump star it & drov A few days before my Jetta GLI was due for its 30,000 mike service, my battery died late in the afternoon. I called Lokey, had AAA jump star it & drove it there to replace the battery. Although it was late in the day, they completed the service and even washed the car. I consider this thoughtful customer service and was very appreciative. More
by FRIEBER
Employees Worked With
Kevin Mandy
March 22, 2018
Helpful Kevin Mandy was very helpful problem solving a problem with my top. Car wash not the best. Dash not wiped down. Overall positive, convenient experienc Kevin Mandy was very helpful problem solving a problem with my top. Car wash not the best. Dash not wiped down. Overall positive, convenient experience. More
by michelleb33
Employees Worked With
Kevin Mandy
March 22, 2018
Customer focuse I purchase and service my car in this dealer. My car after a year start experiencing same electronic issues hard to duplicate on standard inspection. I purchase and service my car in this dealer. My car after a year start experiencing same electronic issues hard to duplicate on standard inspection. Take 4 visit and video recording to determinate roots of the problem. They never give up helping. Presentence from there side help finally resolve issue. Strongly recommending theirs service. More
by peters
Employees Worked With
Eric Northcraft, Kevin Mandy
March 22, 2018
Fast professional service Fast efficient service, speedy check out and have not had any problems with my car. I would definitely recommend Lokey Volkswagen to friends and famil Fast efficient service, speedy check out and have not had any problems with my car. I would definitely recommend Lokey Volkswagen to friends and family. More
by denisepalston
Employees Worked With
Antonio DeLima
February 26, 2018
Oil change Took my car in for its first oil change today had a 4 appointment they didn't even take it back until after I said something at quarter after 5:15. Took my car in for its first oil change today had a 4 appointment they didn't even take it back until after I said something at quarter after 5:15. If you're behind or short-handed as they said then tell the customer that so they're not sitting sitting twiddling their thumbs for an hour Partly my fault for buying a car so far from my home or work More
by Kim
Employees Worked With
Greg?
December 01, 2017
Super professional and enjoyable experience! I am so happy I returned to Lokey VM as this is my 4th car purchase with them. I recognized Joe Haig from another dealership and we began talking whil I am so happy I returned to Lokey VM as this is my 4th car purchase with them. I recognized Joe Haig from another dealership and we began talking while I was there for an oil change with a leased car from another dealership. Joe was so kind and presented an amazing deal to me. It was fate. Joe and the other managers involved were awesome. I am super happy with my new car I bought that same day I went in for an oil change! My family was happy too and knew I got a great deal! Thank you Joe, Chad and sales manager... More
by LeahC:)
Employees Worked With
October 31, 2017
good service and helpful people. They were very polite and they have a lot of knowledge to help you out. I think they help you decide what is best for you. They were very polite and they have a lot of knowledge to help you out. I think they help you decide what is best for you. More
by oden,9Ajean
September 20, 2017
These People Have No Sense Of Ethics These people called me after sending me an email to notify me of a "important safety recall" on my car to get me to bring my car to them for service. These people called me after sending me an email to notify me of a "important safety recall" on my car to get me to bring my car to them for service. The problem is no such 'safety recall' exists. My car has an open emissions recall but safety and emissions are two different things altogether. They believe that people are stupid and they can get them worked up into believing that they must bring thier car in for service. While important, the emissions recall doesn't effect vehicle safety so there is no need to deliberately mislead people into coming into thier dealership. The EPA and CARB aren't calling it a safety recall so they shouldn't either. There is a ethical disconnect with these people. It's irresponsible for them to conduct business this way and they should stop this before I contact the Florida State Attorney General's office and report them. More
by Random_Vib
Employees Worked With
Unknown
