Lokey Volkswagen - Service Center

Oil change and tire rotation Kevin provided excellent customer service. He gave me information on having my windshield Replaced. He gave me the name and number of a person to con Kevin provided excellent customer service. He gave me information on having my windshield Replaced. He gave me the name and number of a person to contact. And on Monday when I call the person said Kevin had already given him an update about my automobile. More

Excellent service. It is always a pleasure to work with the service team and specifically Antonio. He makes everything very easy and ensures that I am taken ca service. It is always a pleasure to work with the service team and specifically Antonio. He makes everything very easy and ensures that I am taken care of. More

Great service within a respectable timeframe The dealership is striving to please customers. Friendly and attentive. The negotiating process, and it is a process, wasted too much time. Closing on The dealership is striving to please customers. Friendly and attentive. The negotiating process, and it is a process, wasted too much time. Closing on a house is faster. Once done however the service is great. More

Went in for an oil change and wash Got an oil change and requested to have the car washed and vacuumed. This is the second time that they neither wash it or vacuumed it. I don’t care if Got an oil change and requested to have the car washed and vacuumed. This is the second time that they neither wash it or vacuumed it. I don’t care if your service paperwork says you washed and vacuumed it. The car is exactly the same as when It went in. Dirty outside and dirty inside. Time to get your stuff together and change some staff or processes around because someone isn’t doing their job. Better quality assurance is my high recommendation. More

Great and attentive service Lokey has serviced my vehicle for 5 years, I keep going back for the service team and the excellent customer service. The WIFI is nice too! Lokey has serviced my vehicle for 5 years, I keep going back for the service team and the excellent customer service. The WIFI is nice too! More

Short wait, excellent service I drove 2 hours to have my Tiguan serviced here. Every bit worth the drive. Although the scheduling got unorganized and my appointment was unexpectedl I drove 2 hours to have my Tiguan serviced here. Every bit worth the drive. Although the scheduling got unorganized and my appointment was unexpectedly canceled, they took my car in regardless, quoting me an hour wait time, but I left with a full inspection & oil change in 25 minutes. I LOVE LOKEY! More

New Tires Took advantage of April's tire sale, however the length of time I was there waiting for the service to be completed was, in my opinion, too long. I Took advantage of April's tire sale, however the length of time I was there waiting for the service to be completed was, in my opinion, too long. I had an appointment and the time it took to change out 4 tires, balance and align (plus clean up headlights) was 4.5 hours. At one point I looked in the service area and didn't see my vehicle anywhere. Service time communication should be part of the customer's information before they sign the service agreement and leave the counter. I firmly believe they were overbooked and were trying to help all customers, which included walk-ins. A customer with an appointment sould take precedence over anyone else. More

I came in for one year check up. Brian was awesome. I made appointment with Brian over the phone. He was awesome and caring. I came in and everything done very fast. It is a great dealership to buy a I made appointment with Brian over the phone. He was awesome and caring. I came in and everything done very fast. It is a great dealership to buy a car More

Oil Change and Check Up prior to a Road Trip I've been a loyal customer for over 32 years (4 different locations, 5 VWs). Service has always been exceptional.....always greeted immediately, kept I've been a loyal customer for over 32 years (4 different locations, 5 VWs). Service has always been exceptional.....always greeted immediately, kept well informed, and treated cordially by all employees from the phone answerer ("It's a great day at Lokey.") setting up my appointment, to the sales, service, courtesy drivers, car washers, etc. just passing through the lounge area, and the follow-up callers. Courtesy is contagious.....thank you. RH More

Great service I use their service for maintenance. They all professional, thorough in what is checked during visit and any issues they have noticed. It is always re I use their service for maintenance. They all professional, thorough in what is checked during visit and any issues they have noticed. It is always reviewed with me and I can decide what and when to follow up on any item mentioned. More