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1,435 Reviews of Lokey Volkswagen - Service Center
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October 17, 2018
Service My experience with locket Volkswagen on HWY 19 is a very good one. Brian Belsavio in the service department is very friendly, knowledgeable and aweso My experience with locket Volkswagen on HWY 19 is a very good one. Brian Belsavio in the service department is very friendly, knowledgeable and awesome to work with. Joe Haig in sales was great. More
by NADIA.HARRIS
Verified Customer
October 16, 2018
Recall service We went in for a recall item. Courtesy is always great there. We’re not there very long and that was appreciated. The donuts are definitely a plus! We went in for a recall item. Courtesy is always great there. We’re not there very long and that was appreciated. The donuts are definitely a plus! More
by Ceidamod
Employees Worked With
October 15, 2018
My Jetta service I'm so glad I get my Jetta serviced at lokey. Service was professional and fast. The manager Eric always shows he is concerned to get my issues resolv I'm so glad I get my Jetta serviced at lokey. Service was professional and fast. The manager Eric always shows he is concerned to get my issues resolved. My tech Greg knows his job very well, hands on to explain everything to me all the time. Brian and Antonio always welcomes me at the service desk. I feel safe when I drive my jetta. Thanks lokey. More
by cheryleg33
October 15, 2018
Oil change Only place I take for service never had a bad experience or issues with the service I get.. Service reps are very attended to all your needs Only place I take for service never had a bad experience or issues with the service I get.. Service reps are very attended to all your needs More
by agpulara52
Employees Worked With
Hunter McGuire, Antonio DeLima, Kyle Childers
October 14, 2018
Appointments don't matter We had an appointment for 2PM on October 3, 2018, Wednesday for a recall notice. We arrived early and checked in. The recall was for Emission Servi We had an appointment for 2PM on October 3, 2018, Wednesday for a recall notice. We arrived early and checked in. The recall was for Emission Service Action 24 DR, engine control module software. This was supposed to take approximately 30 minutes. At approximately 3:08 we walked out of the waiting room and found our vehicle was moved and parked in the back of the lot. The service writer, Antonio, was walking across the lot and I asked him what was going on. He stated that they haven't had an opening in the shop yet. I told him we had a 2:00 PM appointment and it hasn't even been taken in yet? Antonio said I could talk to Collin the service manager about it. I entered the building and spoke to Joe Lants, sales manager. I advised him of my problem and he called for Collin. Collin came up to the service area and I advised him that I had been waiting for over an hour and the vehicle was still sitting outside. He apologized said he would look into it. The vehicle was brought out just before 4 PM and was told that it was completed. When we got into the vehicle, we found the A/C was not functional. The vehicle was taken back into the shop and we were advised that they would have to re-program the computer again. About 20 minutes later the vehicle was again returned to us and the A/C was once again working. Makes me wonder if everything else is OK. This was terrible service. The attitude of service, the failure to take care of the vehicle at the appointed time, the failure to properly program the computer the first time and check to make sure all programming/components were addressed correctly tells me the level of service at Lokey VW is at a minimum. I requested a phone number for Mr. Lokey and was advised I could only get an email for his son. This is the second vehicle we purchased from Lokey in the past 18 months and are completely dissatisfied with this type of treatment. More
by Mepboat
Employees Worked With
Service manager "Collin" sp?, Joe Lants, Antonio DeLima
October 11, 2018
Oil change and new tires Antonio always takes perfect care of me. I really recommend this dealership. Go see him he is the best . Always call back to keep you updated on your Antonio always takes perfect care of me. I really recommend this dealership. Go see him he is the best . Always call back to keep you updated on your véhicule. And always gets me a rental car More
by grand.pierrealain
Employees Worked With
Antonio DeLima
October 11, 2018
Brian in Vw service is the best. Service is always great. Brian makes sure that I have transportation if needed. He explains whatever the problem is and what the repair will be. He Service is always great. Brian makes sure that I have transportation if needed. He explains whatever the problem is and what the repair will be. He is a big asset to Lokey VW. Thank you More
by lsimmons3
Employees Worked With
October 10, 2018
Great Service Great customer service by Antonio!! Fast service and made sure I had a loaner car while they were completing the update on my car. Thank you Anton Great customer service by Antonio!! Fast service and made sure I had a loaner car while they were completing the update on my car. Thank you Antonio for always helping me with my car!! More
by gcgurl1125
Employees Worked With
Antonio DeLima
October 09, 2018
Yearly service My yearly service appointment was booked within 2 days. Service was completed by the time I came back from running errands. My car was also washed. I My yearly service appointment was booked within 2 days. Service was completed by the time I came back from running errands. My car was also washed. I have been very satisfied with the purchase of my Golf from Lokey & also their service department. More
by urigsby
Employees Worked With
Greg Dibkey
October 08, 2018
Great customer service ... car was in service a little longe Bought my car at Reeves Volkswagen in Tampa and have used their service department since 2008? I had some very bad experiences there and even when it Bought my car at Reeves Volkswagen in Tampa and have used their service department since 2008? I had some very bad experiences there and even when it was adequate there was a lack of communication. I liked Lokey because as soon as you drove up to Service there was someone to greet you and show you right into the door to receive help. Brian was very professional and I liked that they had a courtesy shuttle to mall. More
by NEEHI
Employees Worked With
