Lokey Volkswagen - Service Center

Went in for a recall repair, oil change, tire rotation I've been using Lokey since my first VW in 2005 - they have always gone above & beyond in making sure I have interim transportation, been on time with I've been using Lokey since my first VW in 2005 - they have always gone above & beyond in making sure I have interim transportation, been on time with projected completion, washed my car, been reasonable with costs - can't say enough wonderful things about them More

Great Brian in service is great, thank you. Passenger window broke. Offered ride home and pick up to come back. He is always on top of things. Brian in service is great, thank you. Passenger window broke. Offered ride home and pick up to come back. He is always on top of things. More

Antonio is is best Took my 2016 gti for the 40k service, I only opted for the engine oil and dsg so I didn’t get the entire service done. I assumed it would take a coupl Took my 2016 gti for the 40k service, I only opted for the engine oil and dsg so I didn’t get the entire service done. I assumed it would take a couple of hours to get my car back. Not even two hours later Antonio calls me and says it’s done. Top quality service and employee. More

Oil change and hesitated drive. I recommend them they do a great job Greg was very helpful thank you. I think you should give Greg a raise because he is very level headed and good fo I recommend them they do a great job Greg was very helpful thank you. I think you should give Greg a raise because he is very level headed and good for this job interacting with people. More

Appnt at lunch time I don’t understand why an appointment would be set for noon when practically the entire service dept goes to lunch. Is my time not valuable?! Please I don’t understand why an appointment would be set for noon when practically the entire service dept goes to lunch. Is my time not valuable?! Please save me and your staff time by not scheduling appointments when there’s actually hardly anyone there to service the automobile. I waited at least half hour, before I finally had to inquire about why my car was still parked and not taken back for service. That’s when I found out about the lunch situation, which is understandable but not on my time, I’m sorry. I was even 20mins early to the originally noon appointment. This is nothing to do with the service person that assisted me but it should be communicated to the lady that scheduled my appointment. At least, let the customer know they may have to wait a little longer, give us the chance to make the decision. also, I explained I had an issue with the nozzle sprays on the right size wiper blade that was not spraying any glass cleaner. If the nozzle had to be replaced, why didn’t they order it first and then schedule me in? It makes no sense. Still today, I have not gotten a call that the nozzle is in. I am guessing I will have to do the follow up myself. More

Great Service I keep coming back to the service department because they give the most outstanding service of any dealership I ever visited. I got to know these peop I keep coming back to the service department because they give the most outstanding service of any dealership I ever visited. I got to know these people here on a first name basis and they are like family to me. I will always bring my vehicles here for service. More

Wrench light that kept popping up It was the service light I called it the ghost 🔧 because it cannot be found in the Volkswagen book that is given to every person who purchases one of It was the service light I called it the ghost 🔧 because it cannot be found in the Volkswagen book that is given to every person who purchases one of their vehicle. My car is always serviced and maintained when it’s supposed to be I ended up at a dealership in Orlando I’ll leave Road that’s where I purchased my vehicle. They wanted a very high price to do a diagnostic and of course who knows what it would cost me afterwards. I cannot afford it I was headed toward the west coast of Florida once in the West Coast of Florida I took it to loki dearlership Of course their diagnostic was a lot less and the problem was taken care of I felt very at ease and actually alleviated a lot of my stress I was in tears when I got there and I left with a happy smile on my face. And it did not cost me an arm and a leg. I recommend this dealership by all means they are totally for their clientele. He was filling in for Antonio Delima, the guy who took over for the service person can’t remember his name but he was a miracle for me . More

Had a great time enjoy coffee and popcorn. Well was greeted immediately and directed to service desk and service advice handle and explain the work that was going to be done to my car. Well was greeted immediately and directed to service desk and service advice handle and explain the work that was going to be done to my car. More

Great service I have been a customer of lockey for years and they always have amazing customer service. I highly recommend lockey to any and every customer out ther I have been a customer of lockey for years and they always have amazing customer service. I highly recommend lockey to any and every customer out there. More

Dead battery replacement under warranty Dead battery Timely replacement great service deskAlways a pleasure working with Brian hey stays the fax without emotion he makes things happen he’s Dead battery Timely replacement great service deskAlways a pleasure working with Brian hey stays the fax without emotion he makes things happen he’s a clear communicator More