Lokey Volkswagen

I went to Lokey because they had the best used car selections in my price range. I dealt with Tanaka Adams, who by all accounts seemed a friendly and knowledgable salesperson. I do not assume that T selections in my price range. I dealt with Tanaka Adams, who by all accounts seemed a friendly and knowledgable salesperson. I do not assume that Tanaka knew of the scheme that his dealership tried to pull and so I blame only management for the fraud they tried to perpetuate. In March, 2013, I purchased a 2009 used Nissan Versa from Lokey. It had 500 miles remaining of a factory warranty. I purchased it for my 16 year old daughter. It was her first car. We drove it home with no problems. We didn't have occasion to drive it for the next week, because my daughter didn't have her operator's license yet. A week after we took it home, it began stalling, periodically. On the day she was to take her Operator's license test, the Versa was stalling every time the brakes were applied. With an hour to spare before her test, we were able to get a rental and she took the test (and passed) in a car she had only driven for 15 minutes that day. I then took the car to my local Nissan dealership. MY LOCAL dealership diagnosed it and told me that it needed not only an entire engine rebuild, but a new axle as well. Furthermore, they told me that LOKEY had attempted a partial fix of the problem, one that was good enough to get it off the lot and that's about it. Luckily, the car broke down while we were still within the factory warranty. My local Nissan dealership fixed it. They put in an entirely rebuilt engine and had to fix an axle that was damaged during the "Lokey patchjob", as I call it. It was all covered under warranty, thank God, because the cost would have been over $5,000. I had just spent $11,000 cash on the car, after having saved for over a year for it. My local Nissan dealership said that Nissan of North America would likely require Lokey pay them back for the repair, since there was clear evidence that Lokey knew the car was bad and just did a patch job to get it sold. I am a single mom who gets no child support. I was there WITH my 16 year old daughter. There is evidence that Lokey VW KNEW that we were buying her first car and they KNOWINGLY sold us a car in which the engine was shot. I have told everyone I know not to go to Lokey. I am going to send an email to Lokey and Nissan North America. I hope that one sale was worth it Lokey, because even though you technically only "lost" a single customer, I am going to spread the word about your dealership, far and wide. More

The greatest Volkswagen dealership in Tampa Bay area!!! The dealerrater.com should have made reviews for sales, and service separately to ensure accurate dealership rating. Now, as for our new car sales ex The dealerrater.com should have made reviews for sales, and service separately to ensure accurate dealership rating. Now, as for our new car sales experience, Both sales Monica McLaughlin, and manager Lance Parrot have gone out of their ways to assist us with our needs.Lokey Volkswagen offers lifetime limited warranty, and we'd recommend this dealership to everyone!!!! More

The repair work was misrepresented to me. The work was not performed properly. The dealership misrepresented the facts and had to retract their misrepresentation. They did not return repaired parts as req not performed properly. The dealership misrepresented the facts and had to retract their misrepresentation. They did not return repaired parts as requested. They did not inform me of any additional repairs required although they said they did and it was not found in their system notes. More

Worst dealership and service I've ever been to. The service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. More

Can't say enough positive things. If everything isn't perfect, they make it right. Experienced a little "bump" in the road, but they did everything and more to make me happy. perfect, they make it right. Experienced a little "bump" in the road, but they did everything and more to make me happy. More

I had to do maitanance for 40 000miles. Dale estimated this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 More

Great place to buy a car great place to buy a carGreat place to buy a car great place to buy a car Great place to buy a car great place to buy a car place to buy a car great place to buy a car Great place to buy a car great place to buy a car More

This guys are a disgrace of Volkswagen name brand.No professionals, liars and everything that a sales/service representative shouldn't be. I cannot believe they still in business and selling cars to peo professionals, liars and everything that a sales/service representative shouldn't be. I cannot believe they still in business and selling cars to people. More

Very informed salesperson. Friendly managers and finance. Helpful in every way.Dealer location nearby. Haven't tried service yet. Car was detailed nicely. Windows tinted as requested. Good selection of vehic Helpful in every way.Dealer location nearby. Haven't tried service yet. Car was detailed nicely. Windows tinted as requested. Good selection of vehicles to test drive. Dealership clean and orderly. More

I normally hate purchasing a new vehicle. I expect it to be a very unpleasant matter -- something more akin to a visit to the dentist. This was not the case this time. I must tell you I have never experie be a very unpleasant matter -- something more akin to a visit to the dentist. This was not the case this time. I must tell you I have never experienced such a professional and friendly atmosphere like I did at Lokey. I felt as if I had known these guys for years. Melvin, the Internet manager was professional, informed, and polite. He kept me informed at all times -- as did his Boss and everybody else. This was true of everyone whether or not they were involved in the purchase of my new vehicle. Aside from this I was very happy to find the car I wanted -- fully loaded and almost $2000 less than the closest competitor! I didn't mind driving 128 miles to have such a positive experience. Kudos to the professional staff. You have a customer for life. More