Lokey Volkswagen

Great experience. Will return again Bought new 2017 Golf Sportwagen SEL. We got to the price we needed to with one trip to the GM's office. They didn't have the color I wanted, but sen Bought new 2017 Golf Sportwagen SEL. We got to the price we needed to with one trip to the GM's office. They didn't have the color I wanted, but sent a runner to Jacksonville the next day to get the car. Doug Ramirez, a good salesman with a good support team in Pernell, Adam and Vinnie. Absolutely painless process More

Trouble Getting In October 10th. 2017 To whom this may concern, First, let me beginning by saying that service for my Beetle has been very good over the years and ever October 10th. 2017 To whom this may concern, First, let me beginning by saying that service for my Beetle has been very good over the years and everyone has been most accommodating. Only one time was the inside of my car dirty after a repair and you made it right with an outside detailing coupon. A simple acknowledgement would have sufficed, but hey, the detailing was great! I am currently awaiting a return call from Eric, because Brian said he is the one connected to my request for an inside door handle and soft panel that has come loose from the car door, as well as a new CD player, which I have been advised would require the whole CD/Radio unit. Apparently a new unit does not come with Blue Tooth. My main concern was the CD player. (I still love to play my CDs.) It is Two o’clock and he has not yet called. Here is the back-story. I believe it was Eric who listed all of the things I would need to eventually fix in my car. He also listed them in order of importance, which I appreciate. Neither issue above had occurred at that time. The driver-side handle was still in place and the CD player worked. I cannot afford car payments. I cannot even afford my monthly bills since overtime was discontinued. I’ve been supplementing my income with what is left of my 401K. But I felt it was important to maintain my little Bug so it would last a long time and be in good condition. It has low gas mileage for a 2007 so I want to keep it. I don’t need to bore you further with my finances, but I want you to know that I do not take car maintenance lightly. I’d rather go on a vacation. My first idea was to email you guys through your Lokey website under “Schedule Service.” I listed all the things that needed to be fixed and asked for an estimate. No one called me. I only received calls wanting to sell me a car. I did not pursue an estimate but showed the list to the manager at Tires Plus when I went to get tires (first on the list) and he said that they could do everything that my car needed for less than what the dealer would charge. But mind you, I did not know for sure because Lokeys never sent me an estimate. After the CD player quit on me and I’d been unable to use the handle for quite some time I decided to give you guys a call. I decided that things like handles and radio units would be best purchased through Volkswagon so they would be new parts and installed correctly. I believe my first call was the last week of August with Eric. He told me he thought that both repairs would run 1600.00, which was quite a bit more than I expected, but I decided to go with it and I told him to order the parts. He said he would notify me when they were in. A couple weeks went by, so I called again, and spoke to a young lady who said that the radio unit was there. I asked about the handle and door panel and she put me on hold. She came back and said that it would probably be in the following Wednesday, that the handle took longer to get. I had a suspicion that it had never been ordered, but that was an unfair assumption at the time. I went ahead and made an appointment for Saturday 10/8/16 at 11:00 for both repairs, but I wanted someone to call if the handle did not come in by Wednesday as I was advised. I called Saturday, since no one called, and spoke to Brian. I did not want to come in unless both parts were there. He saw that Eric was assigned to my service call. Eric was not there. Brian said the radio was there. I asked about the panel and handle. He checked and said that no handle had ever been ordered. He said that Eric would call me today. The bottom line is that I feel like my calls have not been important enough to attend to. I feel a little like an outsider at this point, even though I’ve been getting services from Lokeys for years. 1600.00 was removed from my 401K and sits in a savings account I set up just for this reason. One more thing, because this has obviously been too long a letter. The last time I was in I asked for Freon to be added to the air conditioner because it was taking ½ hour to get cool. I was told that the air-conditioning unit was worn out and the Freon would only last a week at best, but I paid 80 bucks anyway because I couldn’t afford to replace the AC unit at this time. The car has been blowing cool air after only about 10 minutes and has been working for three months or more, which makes me wonder if there really IS something wrong with the AC unit. I still want the radio and driver side handle and panel, but I think I’ve definitely decided to get the other repairs done at Tires Plus. They have even called to ask how my car was running since I got the new tires. Just sayin. Anyway. I KNOW you guys are very busy. I’ve been there numerous times and I see how busy you are. You’ve been great to shuttle me back and forth to and from work over the years, and in the spring you guys let me use a loaner over the weekend. So I guess I was just surprised that this latest endeavor has been such a challenge. Oh, it’s 2:45 and still no call. Thank you for your time. Debbie. PS. When I got home at six there was a message on my land line, (I gave them my cell to call,) from a young lady at Volkswagon wanting to know if I want to schedule an appointment?? More

Trade in/ purchase used 2016- Excellent! My wife and I needed to get an SUV as we are expecting a child. We drove 3 hours because they had the car we wanted and could not have been happier wi My wife and I needed to get an SUV as we are expecting a child. We drove 3 hours because they had the car we wanted and could not have been happier with the service we received. Pernell is the manager and seriously could not have been more helpful and transparent with us. Very energetic, honest and plain out good at what he does. Doug also worked with us, all of the same traits stand true for him. This is by far the best experience we have had purchasing a car to date. We have planned out a couple of trips to the west coast just to bring our car back to this dealership to get it serviced just because we are that impressed.... also, because it's pretty nice out here. Highly recommend, ask for Doug or Pernell. I got the deal I was looking for and honestly for a car that went above our standards. A 2016 Tiguan SE with 10k miles. More

DECEPTIVE ADVERTISING PRACTICES We went to look at a car advertised at 28k, arrived and the claim is it is actually 38k. Very deceptive. We will be telling everyone that be continues We went to look at a car advertised at 28k, arrived and the claim is it is actually 38k. Very deceptive. We will be telling everyone that be continues to fraud people. Btw we already have a tdi diesel that is part of previous VW scam. Buyers beware. More

Thieves I traded in my 2014 VW Passat for a 2013 CC. Shame on me for not looking at the Kelly Blue Book value. The car cost me over 22.000.00 and the actual I traded in my 2014 VW Passat for a 2013 CC. Shame on me for not looking at the Kelly Blue Book value. The car cost me over 22.000.00 and the actual value was 14,000.00. I understand you want to profit but that is pathetic. My advice....use another dealer. More

HORRIBLE. STAY AWAYYY So I went in for a trade in.ended up purchasing a used car.signed and drived away.2 weeks later get called in saying that the bank doesn't accept the So I went in for a trade in.ended up purchasing a used car.signed and drived away.2 weeks later get called in saying that the bank doesn't accept the loan term! Ummm should the financing guy KNOW the terms a bank offers n that he says he deals with daily and likes??? Ok resigned papers now have a higher monthly payment even though I have a +700 score.1 month later they call me wanting more paperwork!and told me RUDLY I need to return the car and they will give me my trade in back that was at a wholesaler for about 1 month! No apologies no nothing!!! THIS PLACE SHOULD BE SUED OR SHUT DOWN 4 CHEATING, LYING, n MANIPULATING PEOPLE More

rip off. Bought a can on the 6th of December on the 13th of December i got called back in cos the lender was not accepting to the length of the loan, on the 6t Bought a can on the 6th of December on the 13th of December i got called back in cos the lender was not accepting to the length of the loan, on the 6th of January I was called to be told that the lender is looking for updated green card even though they made a copy of it on the 6th of December, so after 2 contracts signed and 5 week's later I have to return the car back. JUST PURE CRAP OF A BUSINESS. More

Vehicle Purchase Excellent service, great buying experience and very attentive salesman. I had a bad experience with another VW dealership and Ed regained my trust. Excellent service, great buying experience and very attentive salesman. I had a bad experience with another VW dealership and Ed regained my trust. Thank u Ed More

Ruined Beacon Score Traded VW Beetle for a new VW Jetta, they failed to pay off Beetle for several months which lowered Beacon score and caused previous bank to start ca Traded VW Beetle for a new VW Jetta, they failed to pay off Beetle for several months which lowered Beacon score and caused previous bank to start calling for payments. They offered one free oil change to make it go away. Wow More

Terrible!!!!! This service department is the worst I have ever dealt with. They are salesman with no technical knowledge!!! Take my Touareg in for an oil change, t This service department is the worst I have ever dealt with. They are salesman with no technical knowledge!!! Take my Touareg in for an oil change, they strip the hex bolt out and say there is nothing they can do. They tried to blame the last place I took it. Although , I clearly watched the mechanic go at the bolt with an impact wrench more than once. This is the exact reason I watch when I have my car serviced!!! I have purchased 4 cars from Lokey Auto . I will never step foot in this dealership or service department ever again More