Lokey Volkswagen

Stay on top of everything Brian was wonderful to work with and did everything he could to help me out. However they had my car for about a year and they couldnt find the root c Brian was wonderful to work with and did everything he could to help me out. However they had my car for about a year and they couldnt find the root cause of my issues. They put bandaids on the problem and it wasnt until i was out of my warrenty that the found the root cause. Brian understood my position and was able to help negotiate the price down for me. He is a true customer adcocate, but after taking my car there 7 times over 15 months, it worries me that other issues were overlooked and not caught. Also ask for a report of all error codes your car throws, apparently they dont keep copies of this and these errors can be erased to look like the car never had the issue. Brain does good work but he is limited by his manager who makes me questions this companys integrity. Overall you have to be your own advocate and ask for proof of everything as its happening since they dont keep records. Also my airbags were replaced due to a recall, but now my liner is pealing away from where the airbags are. They told me this was normal wear and tear, but if they have to remove the pieces holding the linning in place to get to the airbage.. how is that normal wear and tear? This is the better of the the dealerships ive dealt with during my 15 years as a vw owner and 3rd vw. These issues seem to be a culture across the company, which is why I wont buy another vw. However if you have to go to a dealership, this is one of the better ones. And you wnat Brian as your guy. The other are non responsive in my past experiences and Brian is always willing to keep you in the loop and walk you through things. He truely is the saving grace of Lokey. More

Professional und on time Oil change and overall inspection very well done and in a timely manner. Have long standing relationship with this location. (more than 10 years). Thi Oil change and overall inspection very well done and in a timely manner. Have long standing relationship with this location. (more than 10 years). This should tell you all. More

Great Experience Easy process. Price was just as quoted and work was done correctly. They took good care of my care while it was there. I will use them in the future. Easy process. Price was just as quoted and work was done correctly. They took good care of my care while it was there. I will use them in the future. More

Excellent sales practices Jeff and Mike were very accommodating and pleasant to work with, and were exceptional in customer care and service. Definitely will come back to see t Jeff and Mike were very accommodating and pleasant to work with, and were exceptional in customer care and service. Definitely will come back to see them, I will even forgive Jeff for not filling up the gas tank as he said he would....(very busy) More

routine oil change Routine oil change ..got new filters ..had breaks and tires checked. Service was reasonable time..Greg was really friendly and nice. Efficient service Routine oil change ..got new filters ..had breaks and tires checked. Service was reasonable time..Greg was really friendly and nice. Efficient service and they checked everything I asked. I have been a lokey customer for many years and am very satisfied with my service. More

Basic maintenance, coolant flush and replacement Very friendly and courteous service. My first time taking the shuttle home as well and it was quick and pleasant. Dealership kept me abreast of all is Very friendly and courteous service. My first time taking the shuttle home as well and it was quick and pleasant. Dealership kept me abreast of all issues going on with my car and performed car maintenance and repairs thoroughly. My first time going to the Clearwater dealership and I was very happy. More

Great service. My lease had a nail in the tire. I went in to the service center without an appointment. They helped me right away and gave me a new tire within a cou My lease had a nail in the tire. I went in to the service center without an appointment. They helped me right away and gave me a new tire within a couple of hours! Everyone was very friendly and helpful! More

Informative friendly Keep up the good work! Service check in guy was helpful and checked on us a couple of times. Hunter from sales saw us and spoke for a few minutes! W Keep up the good work! Service check in guy was helpful and checked on us a couple of times. Hunter from sales saw us and spoke for a few minutes! We purchased a car from him I the past. He is awesome and since I am commenting on him mostly he deserves a raise and free lunch for a week! More

Service is great I been taking my Jetta for service for 3 ye Oil change new tire didnt have to wait very long very helpful friendly points out any other service I need for my vehicle service is great Oil change new tire didnt have to wait very long very helpful friendly points out any other service I need for my vehicle service is great More

Amazing!!! Mike D was fantastic. He went above and beyond. I couldn’t have asked for a better rep to work with. He really worked to get me in and out as quickly Mike D was fantastic. He went above and beyond. I couldn’t have asked for a better rep to work with. He really worked to get me in and out as quickly as possible. Thank you!!! More