Lokey Volkswagen

The minute you walk in the front door you get a good vibe! Every single person that works at Lokey has a great attitude and makes you feel HAPPY! From Joe Lants the manager, Zachary in Finance and our F vibe! Every single person that works at Lokey has a great attitude and makes you feel HAPPY! From Joe Lants the manager, Zachary in Finance and our FABULOUS salesperson Geneva we would buy a car here from now on! No BS and works hard to earn your business. I have bought at least 20 cars in my lifetime and Geneva was hands down the BEST. Not pushy, fun and happy, she listened and was very knowledgeable and made us feel comfortable. . She even called me the next day to check on us. Go to Lokey you will be treated right! More

Excellent service. Very happy with our new Atlas SEL Premium! Special thank you to Peter, Jason and Joe in Sales- class act team. We came in for a test drive and left with a deposit down due to the team Premium! Special thank you to Peter, Jason and Joe in Sales- class act team. We came in for a test drive and left with a deposit down due to the team who treated us so well. More

I travel an hour from Riverview Fl to get my car service. All the associates are knowledge and always are there to help not just make a sell. I always schedule my appointments with Brian. He always goes t All the associates are knowledge and always are there to help not just make a sell. I always schedule my appointments with Brian. He always goes that extra mile and is a great communicator. More

This place is truly a waist of one's time. If you like your day waisted after making an appointment, being lied to and treated like a joke, then you found your perfect place to have your car ju If you like your day waisted after making an appointment, being lied to and treated like a joke, then you found your perfect place to have your car just sit all day and have nothing done to it, then be told a bunch of BS on why they didn'r want to work on it .. More

Worked through my problems quickly ant to my satisfaction. Thank!! One more word to make this submission count. What a pain it is to do satisfaction. Thank!! One more word to make this submission count. What a pain it is to do More

We had a fabulous experience with Bob while purchasing our 2020 Tiguan last week. the entire team made a stressful day into a very exciting and great experience!! So great that we sent Brookes cousin in our 2020 Tiguan last week. the entire team made a stressful day into a very exciting and great experience!! So great that we sent Brookes cousin in this week to purchase her 2020 Atlas! More

We enjoyed our interactions with Lokey VW dealership and are enjoying our “new” used GTI. Everyone seem to enjoy their jobs and were very helpful and informative. No high pressure! are enjoying our “new” used GTI. Everyone seem to enjoy their jobs and were very helpful and informative. No high pressure! More

My appointment was at 11 AM and I did arrive a few minutes late. I was told to wait for Antonio which I stood next to his desk but he never came over so somebody else had to start my service work ord minutes late. I was told to wait for Antonio which I stood next to his desk but he never came over so somebody else had to start my service work order. They called me a courtesy shuttle which took me to T.J. Maxx where I was called at around 1pm by Antonio to confirm the services that would be done. I asked how long I was told about an hour. I arrived back at the dealership at 2:15 and waited until around 2:45 when I asked again how much longer. I was told at least another hour. I only had a babysitter until 430 that day when I asked him again at 3:45 how much longer I was told at least another 20 minutes. I didn’t leave the dealership until after 415 that day. I believe my car did not start to be serviced until that phone call was made to me at 1 PM. Not sure why it took almost 5 hours to service my vehicle. Antonio would say I’ll check again but would seem to disappear. I watched as other people working with different service writers would come and go as I sat there and waited for mine to finish getting serviced. Disappointed to say the least. More

The usual excellent fast and friendly VW service from Brian and his team of technicians. Never a disappointment and always on time. Always exceeds expectations. Brian and his team of technicians. Never a disappointment and always on time. Always exceeds expectations. More

My engine oil level is LOW after oil change! I am very DISAPPOINTED in the service tech who serviced my car! I just double checked my dipstick reading, and it doesn’t even fall within the etched I am very DISAPPOINTED in the service tech who serviced my car! I just double checked my dipstick reading, and it doesn’t even fall within the etched ‘hash marks’ for the proper range. I checked three times on level ground with the engine cold since driving the day before. According to my owner’s manual, the engine oil level is at least 1 QUART or more low! Maybe I made a mistake in trusting the Lokey VW service department... More