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4,719 Reviews of Lokey Nissan - Service Center
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August 17, 2018
Service Advisor “Chuck” not customer oriented First, we were not acknowledged by Chuck. For quite awhile he ignored us and kept doing the task he was involved with. Other service advisors were sp First, we were not acknowledged by Chuck. For quite awhile he ignored us and kept doing the task he was involved with. Other service advisors were speaking up to say “he’ll be with you” as they seemed embarrassed by his being zoned out.. Next, he rudely, without saying “excuse me”, reached at my waist and grabbed a service form from the front of the counter. I had to step back as he approached, and I said, “excuse you!” He still was not phased. He may be a brilliantl car guy, but totally lacks in customer service and common courtesy. After finally talking with me, his manner was blunt and demanding. After taking my information, he got “Dave” to shuttle us home and told us to get his card so he could pick us up the next morning to come back to the dealership. Next am at 10am, I call Dave and he is unavailable as he is Tampa. So I got a neighbor to drive me. Upon arrival at about 11am, Chuck was not at his desk. “He May be at lunch.” Another advisor ran my credit card, but did not review what work was done or what the technician had reported on the checklist of future items that need attention. I asked him about Dave, and he said Dave was not the right person who would pickup in Dunedin. So Chuck had given us bad information which led to a further thwarted expectation. Then an assistant brought my car up and parked it where I could not drive it out safely. I had to ask him to bring the car out to where I could drive it. Overall, not a good experience. My car is a 2013 Nissan Altima which had to have its transmission replaced at 63,000 miles. Out of warranty. No, I will not use this service department again and NO, I will never buy another Nissan. More
by donnaearles
Verified Customer
August 17, 2018
great My service was handled very efficiently and timely which I appreciated very much. Chuck was very helpful and took care of me very quickly as I had ano My service was handled very efficiently and timely which I appreciated very much. Chuck was very helpful and took care of me very quickly as I had another appointment. More
by C-LBEELER6701
Employees Worked With
August 17, 2018
Oil change I gave all excellent as service advisor Kevin Massey is always joyful, helpful, is a great listener and takes care of everything, even the bubble bath I gave all excellent as service advisor Kevin Massey is always joyful, helpful, is a great listener and takes care of everything, even the bubble bath. More
by DOTS752
Employees Worked With
August 16, 2018
Awesome Service as Always Everyone always takes care of me. But Anthony went out of his way with a battery issue and got it replaced and had me back on the road with my rogue Everyone always takes care of me. But Anthony went out of his way with a battery issue and got it replaced and had me back on the road with my rogue washed and vacuumed in no time. More
by MMM10956
Employees Worked With
August 16, 2018
Always a great experience and Matt only does what is needed and does not try to sell me anything that I do not need. Glad I found a place I can trust since moving to Florida and Matt only does what is needed and does not try to sell me anything that I do not need. Glad I found a place I can trust since moving to Florida and taking good care of my vehicle. More
by LEASRFF
Employees Worked With
Matt
August 16, 2018
Over 24 hours for an oil change I dropped my car off at 2pm on Friday (had 5pm appointment for oil change). At 7:30pm, no call back yet, so I called the center to find out. The recep I dropped my car off at 2pm on Friday (had 5pm appointment for oil change). At 7:30pm, no call back yet, so I called the center to find out. The receptionist had no idea where my car was, or the key, or the status of the service. I had to borrow a car to get to work the next day. I called back in the morning on Saturday and was told it needed a new battery, which I bought. When I came to pick it up at noon, the oil wasn't changed! I waited another hour before I could take it home, then realized the complimentary wash and vacuum was never done. That's three strikes in only one visit! I called back twice to speak with managers but received only the voicemail, which was I left. More
by dear.lokey.nissan
Employees Worked With
Someone in service named "JB"
August 15, 2018
Excellent service with Anthony Excellent service center very nice clean friendly lobby area . Transportation to mall by Wendy drop off and accurate pick up time . Anthony checked me Excellent service center very nice clean friendly lobby area . Transportation to mall by Wendy drop off and accurate pick up time . Anthony checked me out very professional and friendly. More
by DEBBIEGERVASI
Employees Worked With
August 15, 2018
Best nissan dealer Everytime i go to this dealer from day one it always has been a pleasant experience. This was my second oil change and i got reffered a tire rotation Everytime i go to this dealer from day one it always has been a pleasant experience. This was my second oil change and i got reffered a tire rotation which i did purchase. The service dept there has always been great and i will always come back More
by yaboytrial
Employees Worked With
Mike Parrish
August 15, 2018
Top Notch Sevice Both my service advisor, Tom, and the technician, John V, were professional, informative, and friendly. I left the dealership service center feeling l Both my service advisor, Tom, and the technician, John V, were professional, informative, and friendly. I left the dealership service center feeling like I got top notch and fair service. More
by Croz
Employees Worked With
John V, Thomas Wilkins
August 15, 2018
Very quick and professional. Serviced my vehicle right away. Let me know the status through the process and the shuttle driver was very courteous. Will definitely continue to use Serviced my vehicle right away. Let me know the status through the process and the shuttle driver was very courteous. Will definitely continue to use the service department. More
by JL3407
Employees Worked With
Harrison
