Lokey Kia - Service Center

Too Slow Nice people, but every oil change takes 2-3 hrs...even though you have an appointment. I haven't used their shuttle yet, but if you add another 40-60 Nice people, but every oil change takes 2-3 hrs...even though you have an appointment. I haven't used their shuttle yet, but if you add another 40-60 min for that - you're looking at HALF the workday gone for something most places do in 15-30 min max...including an inspection. Seating is also a problem, but wouldn't be if they would work faster. If the office crew & mechanics got paid by the job rather than the hr, I wonder how much faster they'd work. More

Service Prompt service. Free shuttle service. Resolved any recalls that needed to be taken cared of. My only suggestion would be possible later time for shutt Prompt service. Free shuttle service. Resolved any recalls that needed to be taken cared of. My only suggestion would be possible later time for shuttle service. More

A great welcome to the neighborhood! I just moved to Florida and needed to find a Kia dealer that had service as great as I had up North. Lokey Kia did not disappoint! The service was ste I just moved to Florida and needed to find a Kia dealer that had service as great as I had up North. Lokey Kia did not disappoint! The service was stellar and yet reasonably priced, the waiting area was great, and the entire staff was super! More

Service Dept. Improvement - Sales dept. Needs mpovement Service Dept has made a HUGE IMPROVEMENT within the Last Year - Keith and Derrick are Very Professional and patient. They explain whats done and what Service Dept has made a HUGE IMPROVEMENT within the Last Year - Keith and Derrick are Very Professional and patient. They explain whats done and what will,need to,be done in the future and show a caring personality. Sadly the sales dept has not learned from Keith's initiative to make improvements. When my car is up,if the same sales dept is there I will not be purchasing another car from here - However for service - ask for Keith and Derrick you wont be dissapointed. SENDING A BIG THANK YOU TO KEITH - DERRICK AND THE REST OF THE SERVICE DEPT. TEAM YOU ARE APPRECIATED More

I was really glad to get my Kia serviced !! It is important, to me to keep, my Kia in excellent running condition !! That really helps, when you offer the free oil change & service. That why we It is important, to me to keep, my Kia in excellent running condition !! That really helps, when you offer the free oil change & service. That why we came to Lokey !! More

PROFESSIONAL My wife always brings the car in and she requested Dave as service rep and was disappointed when she didn't have him. He's always a pleasure to wor My wife always brings the car in and she requested Dave as service rep and was disappointed when she didn't have him. He's always a pleasure to work with and continually keeps you up-do-date with any issues. That being said, according to her the young man who assisted this time was courteous, friendly and professional. The operation is a smooth running one and instills confidence. More

Service Derek friendly & informative let me know about 2 "recall" for ignition coil & rear combo lamp-Jeremy did that plus oil change. Had to decline recomm Derek friendly & informative let me know about 2 "recall" for ignition coil & rear combo lamp-Jeremy did that plus oil change. Had to decline recommended services but will get those done at next service. Unfortunately I bought my car from Fuccillo Kia, wish had come to Lokey Kia. More

Awesome Having my service done at Lokey is always a pleasure..My service contract is Dave and he is always friendly and professional and a asset to your deale Having my service done at Lokey is always a pleasure..My service contract is Dave and he is always friendly and professional and a asset to your dealership. More

recall on brake lamp switch..lights were staying on Were very impersonal and not helpfully..was charged for labor on part of the brake switch which probably took 10 minutes..$50 shame on them..part was Were very impersonal and not helpfully..was charged for labor on part of the brake switch which probably took 10 minutes..$50 shame on them..part was $6.99 and was a tiny rubber stopper while they were already on there..also was there for a recall on that part!! He said the little rubber stopper on that part was not recalled!! No problem paying 6 bucks but $50 dollars labor when they were right there fixing recall!! So upsetting! More

BSD and Navigation issues not fixed Both systems are periodically not working. Service center said they "could not duplicate'" and therefore could not fix. I just returned from a long Both systems are periodically not working. Service center said they "could not duplicate'" and therefore could not fix. I just returned from a long trip and where I unfortunately had a near miss as the Blind Spot Detector did not work. This was in DC, during rush hour where the Navigation system was wrong and almost got me killed! You see, you need to go to the dealer and then pay an extra $200 to update the maps! For every single update. Back when GPS systems were new and expensive, I paid $99 for LIFETIME updates! I guess the cost of a brand new Sorento SX wasn't enough... More